I am looking to make a change, I am seeking a Management position in your company. I offer incredible customer service and can run an office, while keeping others on task and maintaining a positive work environment. I am very adaptable person who is not afraid of change and take charge.
Personable and dedicated Customer Service Representative with extensive experience in the utility industry. Solid team player with an upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, enthusiastic and results-oriented with a demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Proven expertise in insurance products, service, and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Able to identify and resolve concerns while promoting new products and meeting sales objectives.
Cheerful and upbeat professional with a history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions.
Diligent Administrator offering a20-year record in customer support and a strong aptitude for working with little supervision in remote environments. Competent in listening to customer needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player.
Skills
Administrative Support
BALANCE
Bookkeeping
CONTRACTS
CLIENTS
Customer Services
Data Entry
Decision making
Regulatory Compliance
MARKETING
Office
NEGOTIATIONS
Policies
PRICING
Quality
Scheduling
Troubleshoot
Shipping and receiving understanding
Report creation
Inventory control
Business development understanding
Maintain incoming and outgoing mail, shipping and receiving;
Freight operations
Call center experience
Office equipment proficiency
Microsoft Office expertise
Active listening
Organizational strengths
A/P
Billing
Budget
CREDIT
CLIENT
Customer Service
Database
Driving
Letters
Access
NEGOTIATING
Ordering office supplies
PRESENTATIONS
PURCHASING
SALES
Phone
Troubleshooting
Technologically savvy
Credit card payment processing
Inbound and outbound calling
Quality control Maintain incoming and outgoing mail, shipping and receiving;
Problem-solving abilities
System implementation
Quality assurance controls
Project management abilities
Retail sales customer service
Sales expertise
Experience
B2B Sales Support Specialist, 10/2017 to 10/2019 Suterra – Fresno, CA,
GENERATING LEADS, CLIENTS ORDERS FULFILMENT.
MEETING AND EXCEEDING SALES GOALS.
NEGOTIATING ALL CONTRACTS WITH PROSPECTIVE CLIENTS.
HELPING DETERMINE PRICING SCHEDULES FOR QUOTES, PROMOTIONS, PURCHASING, AND NEGOTIATIONS.
PREPARING WEEKLY AND MONTHLY REPORTS.
GIVING SALES PRESENTATIONS TO A RANGE OF PROSPECTIVE CLIENTS.
COORDINATING SALES EFFORTS WITH MARKETING PROGRAMS.
UNDERSTANDING AND PROMOTING COMPANY PROGRAMS.
OBTAINING DEPOSITS AND BALANCE OF PAYMENT FROM CLIENTS.
PREPARING AND SUBMITTING SALES CONTRACTS FOR ORDERS.
VISITING CLIENTS AND POTENTIAL CLIENTS TO EVALUATE NEEDS OR PROMOTE PRODUCTS AND SERVICES.
MAINTAINING CLIENT RECORDS.
ANSWERING CLIENT QUESTIONS ABOUT CREDIT TERMS, PRODUCTS, PRICES AND AVAILABILITY.
Monitored multiple databases to keep track of all company inventory.
Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.
Effectively controlled the release of proprietary and confidential information for general client lists.
Tracked warehouse contents continually, maintained constant awareness of stock levels and performed formal inventory review.
Led a complete review of operational costs and potentially wasteful practices, resulting in minimal cost increases as company headcount and business volume skyrocketed.
Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
In charge of monitoring over 6,000 employees driving records were within State and Federal Regulatory Compliance.
Assist all Districts prepare and provide support for OSHA BIT Inspections.
Provide Customer Services support to Internal and External Clients.
Analyzing and maintaining the Districts budget monthly, quarterly report for 5 managers.
Day to day Office Administrative Support.
Handling timekeeping, A/R & A/P, process orders, RMA, PO's.
Provide training and support to internal clients.
Write, update and maintain department policies, procedures and regulations.
Input, process, update and maintain company-wide Employer Pull Notice Database.
OPERATION ASSOCIATE, 07/2006 to 01/2007 SAN DIEGO GAS AND ELECTRIC – City, STATE,
Timekeeping for over 30 employees, Bookkeeping, A/R A/P, day to day Administrative Support, Customer Service to internal and external clients.
Data Entry, Scheduling and coordinating equipment for upcoming jobs.
Ordering office supplies, writing letters, memos to clients.
Creating and updating monthly, quarterly, yearly reports for management.
Customer Service Representative, 06/2005 to 07/2006 SAN DIEGO GAS AND ELECTRIC – City, STATE,
Handling incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking.
Provide quality service and support in a variety of areas including, but not limited to: billing, orders, account inquiries, placing print orders, and system troubleshooting.
Troubleshoot customer issues over the phone.
Maintain a balance between company policy and customer benefit in decision making.
Handle issues in the best interest of both customers and thecompany.
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Education and Training
Holistic Health Practitioner: Alternative And Complementary Medicine And Medical Systems, Expected in 2016 International Professional School of Bodywork - San Diego, CA GPA:
Bachelor of Arts: Psychology, Expected in 2009 University of Phoenix - San Diego, CA GPA:
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