Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Hardworking Technician with 5 years in maintaining and repairing diverse vehicles using advanced manual and mechanical skills. Collaborate with customers and other mechanics to understand problems and plan repairs. Focused on maximizing customer satisfaction with dependable, expert service. Driven automotive professional successful managing parts, replacing components and completing minor welds. Good teamwork, communication and problem-solving abilities. Well-versed in engine maintenance, transmission service and body repair. Knowledgeable Automotive professional with background servicing both foreign and domestic vehicles. Experienced in servicing brakes, exhaust systems and engines for diverse makes and models. Frequently commended for timeliness and quality.

  • Replacing parts
  • Inspecting vehicles
  • System repairs
  • Ticket writing
  • Managing Parts
  • Maintenance Procedures
  • Installing Equipment
  • Electrical Failure Expertise
  • Brake Systems Understanding
  • Troubleshooting and Diagnostics
  • Diagnostic skills
  • Inventory organizing
  • Operating air compressors
  • Preventive Maintenance
  • Preventive maintenance services
  • Hand and power tools
  • Optimizing engine performance
  • Troubleshooting skills
  • Quality assurance inspections
  • Chemical disposal
  • Ordering supplies
  • Changing tires
  • Electrical experience
  • Customer Relations
  • Safety awareness
  • Electrical repair procedures
  • Bay management
Work History
to Automotive Technician Valvoline Instant Oil Change | League City, TX,
  • Communicated issues to supervisor and helped develop solutions.
  • Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.
  • Maintained cleanliness, safety and efficiency of garage.
  • Wrote work orders and updated accounts in workshop computer.
  • Delegated jobs to subordinates and monitored quality of work.
  • Attended safety meetings and implemented policies with junior team members.
  • Responded to customer telephone calls, emails and in-person requests for assistance.
to Pit Technician Glacier Bancorp | Grand Junction, CO,
  • Applied lubricants to moving parts of vehicle engines to prevent premature engine wear.
  • Educated customers on vehicle systems operation and recommended regular maintenance schedules to promote optimal vehicle functionality.
  • Topped off all fluids in vehicle engines to lubricate, protect and cool engine.
  • Kept shop areas neat, clean and free of safety hazards.
  • Worked alone or in team-based systems to complete up to 50 oil changes each day.
  • Performed customary courtesies to boost customer satisfaction, including vacuuming interior of vehicle and washing exterior windows.
  • Suggested additional services to customers in order to meet upsell goals.
  • Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
  • Conducted vehicle inspections and recorded results in database to comply with Washington vehicle inspection requirements.
  • Greeted customers and answered questions about oil changes and other services.
  • Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
  • Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
  • Used impact wrenches to dismount and mount tires to perform air checks, rotations and rebalances.
  • Removed trip hazards and other obstacles to maintain safe vehicle service work environment.
  • Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
  • Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
  • Checked fluids, tires, brakes and other systems as part of 32-point inspection.
  • Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
  • Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
  • Cleaned automotive service bays and removed debris and oil to promote organized work environment.
03/2020 to 11/2020 Customer Service Representative Ticketmaster | City, STATE,
  • Educated customers on promotions to enhance sales.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Regularly exceeded daily sales and product add-on quotas.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Entered customer interaction details in WPS to track requests, document problems and record solutions offered.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers in fast-paced environment.
Expected in 03/2012 Associate of Science | Autobody Technology South Seattle Community College, Seattle, WA GPA:
Expected in 06/2004 High School Diploma | John F. Kennedy Memorial High School, Burien, Washington, GPA:

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Resume Overview

School Attended

  • South Seattle Community College
  • John F. Kennedy Memorial High School

Job Titles Held:

  • Automotive Technician
  • Pit Technician
  • Customer Service Representative


  • Associate of Science
  • High School Diploma

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