LiveCareer-Resume

automotive service technician resume example with 4+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Young transgender seasoned automotive repair professional adept at inspecting, troubleshooting and fixing a wide range of vehicles and issues. Knowledgeable about service schedules, well-versed in reading technical documentation and familiar with scoping various components.

Currently trying to leave the automotive field and transition my life. Currently in the process of going back to school for psychology. Wanting to build stronger people skills and help them solve their problems. Looking for job customer service job.

Skills
  • Installing equipment
  • Scheduled services
  • Managing parts
  • Ticket writing
  • Troubleshooting skills
  • Preparing work orders
  • Quality assurance inspections
  • Customer relations
  • Project management
  • Verbal and written communication
  • Sales and marketing
  • Multi-tasking ability
  • Computer proficiency
  • Budgeting
  • Microsoft Office expertise (word)
  • High-energy attitude
  • Active listening
  • Fast learning
Work History
02/2015 to 02/2017 Automotive Service Technician Tire Discounters | Decatur, AL,
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
    Inspected damaged vehicles to estimate repair costs
  • Explained estimates and determined repair time lines to enhance customer satisfaction
  • Diagnosed malfunctions and developed effective resolutions with minimal oversight
  • Repaired suspensions and aligned vehicles
  • Completed customer orders and warranty services according to manufacturer specifications
  • Maintained compliance with dealer and manufacturer standards for all repair and maintenance actions
  • Performed safety and emissions inspections
  • Completed minor maintenance such as replacing gaskets, flushing coolant and performing tune-ups
  • Trained and coached employees on procedures for completing all types of repairs and maintenance actions
  • Troubleshoot and diagnosed faults with all types of vehicle systems and components
  • Established clear repair plans with line-item details of expected labor and parts costs
  • Serviced safely up to 100 cars a day
01/2017 to 07/2017 Store Associate Petco | Burbank, CA,
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
  • Greeted customers, helped locate merchandise and suggested suitable options
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
  • Used POS system to process sales, returns, online orders and gift card activations
  • Approached browsing customers to initiate conversations to determine buying preferences
  • Helped up to 40 customers a hour find products on the floor
07/2017 to 03/2019 Owner Paper Transport, Inc. | Wisconsin Dells, WI,
  • Investigated and resolved customer complaints to foster satisfaction
  • Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
  • Improved quality processes for increased efficiency and effectiveness
  • Developed and maintained expense budget
  • Monitored social media and online sources for industry trends
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to automotive problems and protecting company reputation and loyal client base
  • Received incoming calls and messages and addressed
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
  • Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction
  • Worked 12 hour days 6 days a week
  • Managed over 100 customers
03/2019 to 01/2020 Automotive Service Technician Tire Discounters | Delaware, OH,
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections
  • Inspected damaged vehicles to estimate repair costs
  • Communicated issues to leaders and helped develop solutions
  • Worked on BMW, Mini and Mercedes vehicles to repair engines, transmissions and electrical systems
  • Explained estimates and determined repair timelines to enhance customer satisfaction
  • Diagnosed malfunctions and developed effective resolutions with minimal oversight
  • Repaired suspensions and aligned vehicles
  • Completed customer orders and warranty services according to manufacturer specifications
  • Maintained compliance with dealer and manufacturer standards for all repair and maintenance actions
  • Performed safety and emissions inspections
  • Completed minor maintenance such as replacing gaskets, flushing coolant and performing tune-ups
  • Trained and coached employees on procedures for completing all types of repairs and maintenance actions
  • Troubleshot and diagnosed faults with all types of vehicle systems and components
Education
Expected in 03/2014 to to High School Diploma | Bentonville High School, Bentonville, AR GPA:
Expected in 2013 to to | Automtive Service (High School Program) Northwest Technical Institute, Springdale, AR GPA:
Expected in to to | Automotive Technology Universal Technical Institute , Houston, TX, GPA:
Expected in to to | Computer Engineering NorthWest Arkansas Community College, Bentonville, AR GPA:
Accomplishments
  • Do to my customer skill and hard work i got the business Autohaus written up in the Napa AutoCenter magazine.
  • Northwest Arkansas Community college Reflection Essay contest winner 2017
  • Top 15% in the nation for High School automotive test scores.
Certifications
  • ASE Air Conditioning Service
  • ASE Brakes
  • ASE Electrical

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Resume Overview

School Attended

  • Bentonville High School
  • Northwest Technical Institute
  • Universal Technical Institute
  • NorthWest Arkansas Community College

Job Titles Held:

  • Automotive Service Technician
  • Store Associate
  • Owner
  • Automotive Service Technician

Degrees

  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)
  • Some College (No Degree)

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