Automotive Lube Technician Resume Example
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AUTOMOTIVE LUBE TECHNICIAN
Summary
Dedicated and hardworking Automotive technician with 11 years of experience working in automotive shops to maintain customer vehicles. Expert at maintaining and repairing tires in addition to lubricating vehicle parts. Additional work history completing basic repairs on various areas.
Skills
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Experience
Automotive Lube TechnicianPedder Auto Group | Hemet , CA | March 2013 - March 2020
- Lubricated moving parts by injecting grease into springs, universal joints and steering knuckles using hand or compressed-air powered grease gun.
- Checked tire pressure and performed tire repairs, installations and maintenance tasks.
- Reviewed completed work and road-tested vehicles.
- Inspected fluid level for steering gear, power steering reservoir, transmission, rear axle housings and shackles.
- Installed batteries, shock absorbers and exhaust systems.
- Changed oil, transmission fluid and filters in vehicles.
- Diagnosed and repaired basic automotive issues for brakes, alignments, suspensions, cooling and electrical systems.
- Maintained cleanliness, neatness and organization of all areas.
- Completed day-to-day tasks by leveraging knowledge of maximus software .
- Managed wide variety of customer service and administrative tasks to resolve customer issues.
- Eliminated safety hazards, removed soiled items and collected trash from customer areas.
- Resolved all customer issues to maintain high standards of customer satisfaction.
- Processed average of many transactions each day to keep workflows moving smoothly.
- Handled all delegated tasks, including training others and multitasking .
- Improved customer satisfaction by finding creative solutions to problems.
- Achieved cost-savings by developing functional solutions to simplify and resolve problems quickly .
- Earned reputation for good attendance and hard work.
Automotive TechnicianSafelite Autoglass | Raynham , MA | June 2010 - March 2013
- Communicated advanced mechanical information to non-mechanical people in easy-to-understand terms.
- Tracked mechanical and repair problems and discussed solutions with shop leadership.
- Detected combustible gas and refrigerant leaks using special instruments.
- Performed customer work and warranty repairs in compliance with manufacturer standards.
- Maintained accurate records of purchases, titles and sales to facilitate planning and sustain best practices.
- Completed simple and advanced repairs according to specifications for systems such as brakes, exhaust and electrical.
- Troubleshot faults and devised successful solutions in a self-directed manner.
- Performedtroubleshooting and diagnostic procedures to locate the source of malfunctions.
- Performed maintenance inspections, tune-ups, oil changes and other key services.
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
- Removed, replaced, balanced and rotated new or used tires.
- Answered customer questions and discussed options face-to-face, over the telephone and via email.
Customer Service ManagerWerner Enterprises Inc | Bethlehem , PA | May 1999 - June 2009
- Automated contact management system to maintain efficient client organization.
- Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
- Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
- Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
- Developed open and professional relationships with team members, enabling better, more effective customer service.
- Created training manuals targeted at resolving simple and difficult customer issues.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Worked with catering drivers to enhance customer service procedures and policies, improving support structures company-wide and boosting customer satisfaction.
- Limited customer inquiry delays by efficiently scheduling staff across 3 shifts.
- Helped customers work within established systems to achieve desired results and maintain company loyalty.
- Managed day-to-day operations, including supervision and assignment delegation for 133 -member team.
- Answered customer requests with friendly, knowledgeable service and support.
- Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
Education and Training
Automotive Technician WyoTech - Long Beach | | City, State | June 2011
High School DiplomaLocke High School | City, State
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School Attended
- WyoTech - Long Beach
- Locke High School
Job Titles Held:
- Automotive Lube Technician
- Automotive Technician
- Customer Service Manager
Degrees
- Automotive Technician
High School Diploma
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