Efficiency-driven Logistics Specialist with 6-year track record in intermodal domestic and international transportation, import/export, warehousing and delivery. Critical thinker with analytical mind and unflagging focus on on-time service. Ready to develop optimized solutions to boost profits in fast-paced environment. Experienced Logistics Specialist fluent with ERP, supply chain, inventory management, business reporting and logistics software. Known as master strategist possessing exceptional attention to detail and "no problem too big or small" mindset. Solid background in financial analysis and client relations in international logistics hubs.
Professional Biomedical Equipment Technician experienced in verification, maintenance and repair of medical equipment. Committed to providing cost-effective solutions to fit customer needs while adhering to tight deadlines and changing environments. Knowledgeable and dedicated customer service professional with extensive experience in multiple industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Accomplishments
Supervised team of 3-8 staff members.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Resolved product issue through consumer testing.
Collaborated with team of 3 in the development of field such as multiple rotations to the National Training Center.
Joint operations with Korean employees
Army Achievement Medal
Army Accommodation Medal
National Korean Defense Medal
Army Certificate of Achievement (2x)
Army Good Conduct Medal
Army Service Ribbon
National Defense Service Ribbon
Skills
Database Management
Updating logs
Validating supplies
Inventory restocking
Import/export requirements knowledge
Shipment coordinating
Written Communication
MS Office
Organization and Time management
Flexible & Adaptable
Interpersonal Communication
Troubleshooting
Relationship-Building
Reading comprehension
Compassion
Hand tool knowledge
Preventive and Reparative Maintenance
Electrical Installation and Repair
Safety and compliance
Testing and evaluation
Blueprints and schematics
Service reports
Diagnostics skill
Customer Relationship Management
Medical equipment knowledge (X-ray, ventilators, incubators ,etc)
Achieved and maintained customer loyalty by forging long-term relationships based on prompt and courteous service.
Monitored and reported on transportation costs and properly filed shipping documents.
Managed 9 intermodal domestic and overseas import-export operations on average per day.
Streamlined office operations using automation, oversaw client communications, managed record tracking and data communication activities.
Processed sales orders and handled administrative functions like bookkeeping, purchasing, tracking and credit applications.
Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Demonstrated respect, friendliness and willingness to help wherever needed.
Identified issues, analyzed information and provided solutions to problems.
No driving or vehicle accidents.
Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
Skilled driving in poor weather conditions.
Maintained and managed HAZMAT program.
Maneuvered trucks into loading or unloading positions, following signals from loading crew to properly position vehicle and loading equipment.
Followed hand signals from loading crew to maneuver truck into loading or unloading positions.
Built truck loading lists for drivers and facilitated loading processes between transportation and warehouse personnel.
Conducted loading work to meet company safety standards and loading procedures.
Tier 1 Technical Support Advisor (Mac), 11/2020 - 01/2021 Kelly Services – City, STATE,
Mitigated risk and managed liability by proactively applying latest cybersecurity advisories and best practices to internal operations and product development.
Standardized technical operations reporting parameters to reduce wasted and redundant effort across multidisciplinary teams.
Enforced use of prescribed technical procedures, designing monitoring protocols to confirm compliance with guidelines.
Offered insight into standard methodologies and common obstacles faced by competing companies, based on experiences with past clients and third-party research.
Reviewed technical guidelines to verify compliance with information security standards and best practices.
Fostered communication between site locations by initiating increased telepresence usage and remote operational review processes.
Conducted diagnostic procedures to troubleshoot problems.
Conferred with users to analyze, configure or troubleshoot applications.
Knowledgeable of machine maintenance in order to troubleshoot effectively.
Communicated proactively with guests to troubleshoot problems and provide guidance.
Utilized in-depth analysis and creative problem solving to troubleshoot reporting issues.
Collaborated with Support Site Engineers to conduct research and information gathering to troubleshoot and improve content quality.
Employed root cause analysis to troubleshoot equipment and processing issues.
Fielded over 60 customer service issues per day
Provided outstanding customer service.
Improved customer service ratings and accurately solved problems using active listening and customer service skills.
Tier 1 Technical Support Advisor (IOS), 08/2020 - 11/2020 Kelly Services – City, STATE,
Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
Developed and tested new product offerings prior to release to assist development team in bug identification.
Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Devised solutions to operations issues related to Apple products and Apple Software , working closely via phone, email, live chat and web teleconference.
Documented all transactions and support interactions in system for future reference and addition to knowledge base.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Configured hardware, devices and software to set up work stations for employees.
Addressed customer service overflow to reduce complaints.
Offered exceptional customer service to all guests.
Provided superior and individualized customer service.
Helped resolve client problems quickly with superior customer service.
Maintained and updated Apple customer service database.
Resolved customer service issues promptly.
Improved customer service ratings and accurately solved problems using active listening and customer service skills.
Finished with above 80% customer satisfaction rating during time.
Promoted to Mac tier 1
Warehouse Associate, 05/2020 - 08/2020 Ryder – City, STATE,
Resolved non-routine issues like third-party billing, computer system and customer service issues.
Ensured that all food surfaces and storage areas were kept clean and sanitized
Transported pallets to storage in warehouse, loaded and unloaded trucks and retrieved customer orders with pallet jacks.
Inspected incoming materials and outgoing shipments to maintain effective quality assurance standards, protecting both customer and company interests.
Tracked time spent on assignments each day for productivity reporting.
Received and staged deliveries using forklifts, cranes and pallet jacks.
Transported heavy materials using tugs, hand trucks and pallet jacks throughout work zone.
Performed inventory management to keep storage areas and carts well-stocked.
Operated forklifts and hand trucks to restock department supply locations.
Opened bales and crates to replenish stocked items in warehouse following inventory control measures.
Handled daily customer service aspects, including maintaining positive and ongoing relationships with external customers and freight partners.
Selected products and items from shelves and pallets for customer orders.
Located, pulled and verified accuracy of customer orders, palletized and wrapped full pallet and prepared for shipment.
Used forklifts, hand trucks, scissor lifts and other equipment to move materials around work sites and organized according to need.
Operated various machinery and equipment, including forklifts to perform chemical drumming operations.
Used forklifts and pallet jacks to relocate products.
Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
Handled and processed over 500 items per day
Automated Logistical Specialist (92A), 06/2015 - 06/2019 United States Army – City, STATE,
Achieved and maintained customer loyalty by forging long-term relationships based on prompt and courteous service.
Monitored and reported on transportation costs and properly filed shipping documents.
Managed 9 intermodal domestic and overseas import-export operations on average per day.
Multi-plant logistics
Supervised logistics functions and operations.
Coordinated logistics for customer orders.
Handled office administration and logistics.
Proposed logistics solutions for customers.
Managed logistics operations including logistics assets for timely and cost-effective delivery of palletize cargoes.
Oversaw logistics and inventory management for storeroom.
Double checked travel logistics before movement.
Supported senior ranking officials in logistics decision making.
Managed day-to-day operations, logistics and schedules.
Demonstrated thorough knowledge of maintenance repair scheduling, planning and logistics.
Accountable for resources, safety, employment and logistics to direct operations.
Oversaw S&OP process, including demand planning, purchasing and logistics.
Coordinated logistics of scheduling, supplying and transporting volunteers.
Managed distribution network, including logistics, trade compliance and warehouse management.
Developed training and logistics packages for deployments and redeployments.
Reviewed supply policies, plans and procedures to resolve issues impacting logistics operations and supply accountability.
Managed job logistics and field operations successfully to complete accurately and efficiently complete projects.
Supported senior company leaders by delivering reports outlining performance to drive process improvements.
Minimized process discrepancies by spearheading budget, supervising staff and controlling inventory and supply management.
Skilled driving in poor weather conditions.
Maintained impeccable driving record and history of zero incidents.
Maintained driving expense records, including mileage, oil and gasoline.
Maneuvered trucks into loading or unloading positions, following signals from loading crew to properly position vehicle and loading equipment.
Built truck loading lists for drivers and facilitated loading processes between transportation and warehouse personnel.
Conducted loading work to meet company safety standards and loading procedures.
Drafted loading instructions for arrival and departures.
Oversaw loading and unloading of company vehicles.
Sorted cargo before loading and unloading.
Inspected materials for quality before loading.
Inspected loading operations for improvements in efficiency and safety.
Checked baggage or cargo to determine correct loading.
Maintained and managed HAZMAT program.
Adhered to all requirements and regulations for interstate HAZMAT carriers.
Coordinated import and export operations, adhering to tight schedules and deadlines
Monitored and organized logistics documents, including bills of lading, delivery receipts, packing lists and load tags
Education
Bachelor of Science: Cyber Security , Expected in 03/2023 - Colorado Technical University - Colorado Springs, CO GPA:
3.4 GPA
Majored in Cyber Security
Minored in Biology
Technical Certification : Biomedical Engineering, Expected in 01/2020 - Medisend College Of Biomedical Engineering - Dallas, Tx, GPA:
Coursework in medical equipment, electrical, biology, and information technology
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