assistant manager and csr resume example with 12+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Very enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin a new adventure with your team.

Hardworking and reliable person with strong ability in money handling and customer relations. Offering proficiency and production, while still remaining highly organized, proactive and punctual with a team-oriented mentality.

  • Manager coaching and training
  • Certified Production and Inventory Control Manager (CPIM)
  • Variance and risk analysis
  • Communication and presentation
  • Advertising and marketing
  • Building trust and rapport
  • Communication and direction
  • Excellent oral and written communication
  • Standard operation procedures
  • Visual merchandising
  • Strong writing and verbal skills
  • Sales and profits maximization
  • Merchandising skills
  • Proper storage understanding
  • Retail merchandising
  • Handling sensitive information
  • Team building and relationships
  • Fine and fee processing
Assistant Manager and CSR, 05/2018 - Current
Michael Gray Foundation Of Dreams Oak Park, IL,
  • Enforced company policies and procedures to strengthen operational standards for the business.
  • Enhanced and achieved all targets, using my excellent customer service skills.
  • Provided consistent productivity and efficiency in all areas or tasks given unto me.
  • Collaborated with office manager and owners to brainstorm and follow through with strategies for achieving sales and occupancy goals.
  • Maintained inventory, occupancy levels, payments, delinquency stages, and all other account related issues.
  • Enhanced sales by implementing merchandising and promotional improvements as well as posted on social media.
  • Meet customer demands and needs while still monitoring delinquency stages, unpaid accounts, and over-locks.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
Multi-Department Manager, 02/2013 - 05/2018
McDonald's Corp. City, STATE,
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Balanced workloads to meet targets without overtaxing employees.
  • Coached, trained and mentored new team members and manager trainees.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Supervised many full and part-time employees.
  • Ensured that all departments, crew and managers presented positive, exemplary image to customers.
  • Followed all safety protocols and company processes and procedures.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.
  • Delegated work to staff, setting priorities and goals.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Partnered with General Manager and Owners to develop and implement merchandising plans to guarantee profitability.
  • Trained all employees in POS systems and product knowledge, contributing to 86% increase in customer satisfaction ratings.
  • Performed opening and closing duties as part of management team, including cash management.
  • Conducted 45 minute performance reviews to organize training and development for staff.
  • Worked closely with all manager and employees to complete tasks.
Teacher Assistant, 06/2006 - 06/2010
Olycap Olympic Community Action Programs City, STATE,
  • Organized and distributed learning materials like homework, textbooks and classroom supplies.
  • Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
  • Supervised 10-20 students on field trips by performing head counts and maintaining group proximity to account for all children in busy, public environments.
  • Drove social, emotional, intellectual, and physical development through age-appropriate enrichment activities.
  • Assisted teachers with instruction and provided clerical support for diverse needs.
  • Supervised students and maintained security throughout school buildings and on field trips.
  • Monitored students in class, playground, and hallways to supervise, enforce rules, and support lead teacher.
  • Contributed to positive, educational setting by delivering gentle and constructive discipline and promoting student success.
  • Cleaned and organized classrooms, materials, and supplies for maximum efficiency.
  • Helped students master learning concepts through one-on-one and small group tutoring.
  • Straightened classroom, placing books back on shelves and sanitized to keep areas well-maintained and organized.
  • Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
  • Used many exercises and repetition to assist students in learning needed educational concepts.
Education and Training
GED: , Expected in 04/2006
Peninsula College - Port Angeles, WA,
Status -
: Introduction To Radiology, Expected in
Peninsula College - Port Angeles, WA
Status -
Introduction To Childcare: Early Learning Education, Expected in 04/2006
Peninsula College - Port Angeles, WA
Status -

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Resume Overview

School Attended

  • Peninsula College
  • Peninsula College
  • Peninsula College

Job Titles Held:

  • Assistant Manager and CSR
  • Multi-Department Manager
  • Teacher Assistant


  • GED
  • Some College (No Degree)
  • Introduction To Childcare

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