assistant front end manager resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Experienced retail management professional with solid record of accomplishment in increasing team efficiency and performance. Monitor and motivate staff toward continuous improvement and delivery of exceptional customer service to every guest. Natural leader and analytical problem-solver ready to take on any store challenge.

  • Display Setup
  • Opening and Closing Procedures
  • Shift Checklists
  • Work Planning and Prioritization
Assistant Front End Manager, 10/2019 to 04/2023
Wegmans Food Markets, Inc.Canandaigua, NY,
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Managed opening and closing procedures by reconciling sales records and cash transactions with VeraBalance.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Taught junior employees proactive strategies to meet operational and sales goals.
Chiropractic Assistant, 11/2017 to 10/2019
North East Medical ServiceSan Francisco, CA,
  • Performed electric muscle stimulation, massage and mechanical traction therapies on patients under doctor supervision.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Scheduled appointments for patients via phone and in person.
  • Educated patients about chiropractic care to help achieve health goals.
  • Kept patient rooms clean between services and removed used linens for laundering.
  • Inputted patient data using [Software] and provided appropriate updates to records.
  • Performed routine clinical tasks to support patients and doctors.
  • Acquainted patients with therapy procedures by explaining purpose and results of exercises.
  • Recorded vital signs and medical history for [Number] patients each shift.
  • Documented exercises completed by patients to support charting and billing.
  • Demonstrated, instructed and assisted patients in rehabilitative exercises to drive safety and minimize risk of further injury.
Floral Department Manager, 12/2011 to 11/2017
Coborn'sHoughton, MI,
  • Managed integration and merchandising of seasonal and holiday-specific product offerings.
  • Delegated assignments and set schedules for effective coverage of floral department needs.
  • Trained and developed associates to handle customers' needs and manage daily workloads.
  • Maintained salability and health of floral products by establishing clear care procedures.
  • Ordered supplies based on space and budget availability, current trends and sales projections.
  • Created attractive and eye-catching displays with accurate signage to promote products.
  • Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
  • Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
  • Set up colorful and inspiring store displays and arrangements.
  • Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.
  • Promoted customer satisfaction by recommending flower pairings and greenery options for floral arrangements.
  • Created tabletop and various other custom arrangements or pieces.
  • Pruned flora and fauna to fit perfectly into bouquets and arrangements.
  • Maintained portfolios of artistic work to demonstrate styles, interests and abilities.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Utilized expert communication skills to collaborate with customers and design bouquets, corsages and other floral pieces to meet requirements.
Teller, 07/2009 to 11/2011
Country Club BankKansas City, MO,
  • Maintained confidentiality of bank records and client information.
  • Delivered exceptional service to customers in person or over telephone.
  • Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Directed specific questions to appropriate branch personnel.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Trained employees on cash drawer operation.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Resolved problems or discrepancies concerning customers' accounts.
  • Identified transaction errors when debits and credits did not balance.
Education and Training
High School Diploma: , Expected in 05/2010 to Mount Hebron High School - Ellicott City, MD
Associate of Arts: Human Services, Expected in to Howard Community College - Columbia, MD

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Resume Overview

School Attended

  • Mount Hebron High School
  • Howard Community College

Job Titles Held:

  • Assistant Front End Manager
  • Chiropractic Assistant
  • Floral Department Manager
  • Teller


  • High School Diploma
  • Associate of Arts

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