Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations.
Seasoned retail management professional with demonstrated history of success in boosting team productivity and operational efficiency. Manage and encourage staff to achieve continuous improvements and maximize customer service standards. Proven leader with analytical approach to tackling day-to-day and complex challenges.
Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring 12 years of experience to dynamic new position.
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- Prepared weekly employee work schedules for team members.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Maintained transaction security by verifying payment cards against identification.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Reviewed weekly sales ads and monitored price changes.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Maintained cash drawer of $Amount or more per shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
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- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record all transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Assisted customers with large purchases by carrying items to vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Monitored safety and security concerns and reported to leadership for resolution.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Collected more than Number shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained staff on operating procedures and company services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
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School Attended
- Newberg Senior High School
Job Titles Held:
- Assistant Front End Manager
- Cashier With P.I.C Responsibilities
- Courtesy Clerk
Degrees
- High School Diploma
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