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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Highly enthusiastic customer service professional with 15 years client interface experience.

Core Strengths
  • Strong organizational skills
  • Courteous demeanor
  • Customer service expert


  • Active listening skills
  • Energetic work attitude
  • Top sales performer
Accomplishments

    Customer Interface

    • Greeted customers upon entrance and handled all cash and credit transactions.
    • Assisted customers over the phone regarding store operations, product, promotions and orders.

    Work Experience
    11/2000 to 05/2008 Airport Customer Service Agent Continental Express Airlines | City, STATE,

    Served as the company's only bilingual Spanish/English customer service representative.Cross-trained and provided back-up for other customer service representatives when needed.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.Guaranteed positive customer experiences and resolved all customer complaints.

    01/1996 to 07/1999 Airport Customer Service Agent Delta Airlines | City, STATE,

    Cross-trained and provided back-up for other customer service representatives when needed.Served as the company's only bilingual Spanish/English customer service representative.Guaranteed positive customer experiences and resolved all customer complaints.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.

    08/1994 to 11/1995 Airport Customer Service Agent Midway Airlines | City, STATE,

    Cross-trained and provided back-up for other customer service representatives when needed.Served as the company's only bilingual Spanish/English customer service representative.

    05/1993 to 10/1994 Airport Customer Service Agent American Eagle Airlines | City, STATE,

    Organized weekly sales reports for the sales department to track product success.Cross-trained and provided back-up for other customer service representatives when needed.Served as the company's only bilingual Spanish/English customer service representative.

    Educational Background
    Expected in 1993 Diploma | Travel & Tourism Star Technical Institute, Whitehall, PA GPA:
    Expected in 1992 Certificate | Printing & Technology Lehigh County Vocational Technical School, Schnecksville, PA GPA:

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    Resume Overview

    School Attended

    • Star Technical Institute
    • Lehigh County Vocational Technical School

    Job Titles Held:

    • Airport Customer Service Agent
    • Airport Customer Service Agent
    • Airport Customer Service Agent
    • Airport Customer Service Agent

    Degrees

    • Diploma
    • Certificate

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