advisor ii customer service resume example with 4+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Personable and dedicated Customer Service Representative with extensive experience in this industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Skills
Presentations and Public Speaking
Attention to Detail
POS Systems and Ordering Platforms
Customer Account Management
Upbeat and Positive Personality
Call Documentation
School Programs Development
Data Entry and Maintenance
Customer Data Confidentiality
Issue and Complaint Resolution
Courteous with Strong Service Mindset
Efficient and Detail-Oriented
Understanding Customer Needs
Upselling Products and Services
Customer Service
Data Entry
Education and Training
FantailVatterott CollegeWichita, KS, Expected in 12/2010 ā āAssociate of Applied Science:Medical - GPA:
perfect attendance Recipient
deans honor roll Recipient every semester and year from 2008-2010
Completed continuing education in medical process
Completed coursework in medical office management, phlebotomy and medical Assisting
Ranked in Top 5% of class
3.5-4.0 GPA
Thesis: insomnia
Experience
Rentokil Initial - Advisor II ,customer Service Salem, OR, 05/2019 - Current
Helped resolve problems by addressing problems analytically and with real-world data.
Answered customers' questions and addressed complaints in-person or by phone to immediately rectify issues.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Managed customer conflicts and challenging situations by staying calm and accessing internal to develop strategic solutions.
Assisted customers by answering questions, addressing concerns and providing current account information.
Met and exceeded performance goals to support long-term company growth and market dominance.
Educated customers about products, pricing and policies to address and resolve issues.
Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
Implemented company processes to effectively resolve customer service issues.
Responded to customer concerns and implemented changes to accounts to resolve issues.
Assisted customers with questions and resolution of issues to maintain high satisfaction ratings.
Resolved complex customer issues by identifying source of customer's issue providing resolution.
Set attainable daily, weekly and monthly goals and game plans.
Monitored customer accounts to track outstanding issues and implement new solutions.
Contacted customers to assess needs and deliver solutions.
Delivered feedback on performance to address service gaps and improve client expectations.
Directed inbound calls in phone queues to improve call flow.
Consulted with customers regarding needs and addressed concerns.
Fanueil - Customer Service Representative City, STATE, 10/2018 - 05/2022
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.