LiveCareer-Resume

Advisor Ii Customer Service resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Personable and dedicated Customer Service Representative with extensive experience in this industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Presentations and Public Speaking
  • Attention to Detail
  • POS Systems and Ordering Platforms
  • Customer Account Management
  • Upbeat and Positive Personality
  • Call Documentation
  • School Programs Development
  • Data Entry and Maintenance
  • Customer Data Confidentiality
  • Issue and Complaint Resolution
  • Courteous with Strong Service Mindset
  • Efficient and Detail-Oriented
  • Understanding Customer Needs
  • Upselling Products and Services
  • Customer Service
  • Data Entry
Education and Training
FantailVatterott College Wichita, KS, Expected in 12/2010 Associate of Applied Science : Medical - GPA :
  • perfect attendance Recipient
  • deans honor roll Recipient every semester and year from 2008-2010
  • Completed continuing education in medical process
  • Completed coursework in medical office management, phlebotomy and medical Assisting
  • Ranked in Top 5% of class
  • 3.5-4.0 GPA
  • Thesis: insomnia
Experience
Rentokil Initial - Advisor II ,customer Service
Salem, OR, 05/2019 - Current
  • Helped resolve problems by addressing problems analytically and with real-world data.
  • Answered customers' questions and addressed complaints in-person or by phone to immediately rectify issues.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed customer conflicts and challenging situations by staying calm and accessing internal to develop strategic solutions.
  • Assisted customers by answering questions, addressing concerns and providing current account information.
  • Met and exceeded performance goals to support long-term company growth and market dominance.
  • Educated customers about products, pricing and policies to address and resolve issues.
  • Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
  • Implemented company processes to effectively resolve customer service issues.
  • Responded to customer concerns and implemented changes to accounts to resolve issues.
  • Assisted customers with questions and resolution of issues to maintain high satisfaction ratings.
  • Resolved complex customer issues by identifying source of customer's issue providing resolution.
  • Set attainable daily, weekly and monthly goals and game plans.
  • Monitored customer accounts to track outstanding issues and implement new solutions.
  • Contacted customers to assess needs and deliver solutions.
  • Delivered feedback on performance to address service gaps and improve client expectations.
  • Directed inbound calls in phone queues to improve call flow.
  • Consulted with customers regarding needs and addressed concerns.
Fanueil - Customer Service Representative
City, STATE, 10/2018 - 05/2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Developed strong customer relationships to encourage repeat business.
  • Made outbound calls to obtain account information.
  • Explained benefits, features and recommendations to maximize client retention.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Improved customer service wait times to mitigate complaints.
Marketlink An Allied Global - Direct Marketing Sales Representative
City, STATE, 02/2018 - 12/2019
  • Sold products and services in field for Spectrum Streaming Services and Xfinity Mobile company.
  • Discussed service levels with customers and potential upgrades.
  • Demonstrated product features to align with customer needs.
  • Leveraged expert sales and relationship-building abilities to exceed sales quota by unsure numbers but i was always meeting goals.
  • Implemented company standards to deliver high-quality work with exceptional customer service.
  • Created strategies to expand existing customer base and increase sales.
  • Maximized retailer sales of products through experience marketing, providing exceptional customer service.
  • Worked effectively in cross-functional, fast-paced environment to complete all tasks.

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Resume Overview

School Attended

  • FantailVatterott College

Job Titles Held:

  • Advisor II ,customer Service
  • Customer Service Representative
  • Direct Marketing Sales Representative

Degrees

  • Associate of Applied Science

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