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I am a mother of three brilliant children. Two of my children cope with special needs which is what lead me to "caregiving" and "customer service" type positions. My son has an Unspecified Schizoaffective Disorder and ADHD and my youngest daughter has Trichotillomania which has caused an unusually high pain tolerance and she has an undiagnosed anxiety condition. Learning how to be the best mother I can be for them opened the door for so many other opportunities to assist others with unique conditions, diagnoses, or circumstances.
I pride myself in my ability to deescalate nearly any situation. I am able to showcase exemplary patience and empathy to be able to see past the confrontational nature of a person. I actively listen to each person I communicate with to be able to accurately identify their problems and reach a resolution.
If I do not have an answer for a problem, I have no issue educating myself even after office hours. I have a natural drive to expand my knowledge of whatever task I have at hand to be able to be the best at what it is I am doing.
I have a passion for developing relationships and "cracking cases".
I have extensive experience in all areas of customer service, computer systems, problem solving, and team building. I am motivated to maintain customer satisfaction and contribute to company success.
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- Greeted members and listened closely to problems described to determine solutions.
- Resolved customer service issues using company processes and policies, thinking outside of the box, and provided updates to members.
- Developed dynamic ownership skills by resolving challenging situations, researching complex matters on my own time, and asking in-depth questions of customers.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing. Filed complaints step-by-step according to company policy and followed up with the member as soon as a resolution was provided to ensure they received the answers needed.
- Checked status of orders, claims, complaints, and back-ordered products to coordinate efficient shipments and provide accurate and recent information to each member.
- Researched resource locations at different facilities to arrange and coordinate ways to meet their specific, individual needs whether or not it had to do with the company or service they were receiving. I always go above and beyond to ensure each person I meet has their living essential needs met.
- Expanded cross-functional organizational capacity by collaborating with other facilities and vendors.
- Controlled costs and optimized spending via restructuring of budgets for inventory purchasing, technology upgrades, and constructing "Specials" to offer to customers to encourage more sales.
- Evaluated report data to proactively adjust and enhance operations.
- Conducted monthly inventories of raw materials and components on work floor and placed orders to various vendors to replace inventory used.
- Developed and maintained relationships with customers and suppliers through account development.
- Propelled continuous improvements and strategically capitalized on current market trends.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement and encouraging Team Building practices. I stayed in close communication with everyone on my team to ensure everyone was informed, answered any questions they had, addressed all concerns they had, and made sure they knew how crucial they were to our overall success.
- Recorded inventory sales into organization's weekly income report and balanced all registers - including the Lottery Register and the Hotel Register which were also services offered by Cornerstone Grill.
- Cross-trained existing employees to maximize team agility and performance.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed. Reported any unusual or concerning behavior/activity to the Head Nurse and scheduled home visit to ensure the patient was as safe and healthy as possible.
- Inspected evidence and researched allegations to determine accuracy of statements.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Entertained, conversed and read aloud to keep patients mentally alert. I also would bring musical instruments or crafting supplies to encourage a creative outlet. I used my experience as both a guitar instructor and art instructor to be able to engage with the patient and build a trusting relationship.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
Westside High School - Clear Fork, WV,
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School Attended
- Westside High School
Job Titles Held:
- Advisor II Customer Service
- Manager
- Caregiver, Special Needs
Degrees
- High School Diploma
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