LiveCareer-Resume

advisor ii customer service agent resume example with 4+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Proficient Customer Service Agent with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasks.

Skills
  • Presentations and public speaking
  • Conflict Resolution
  • Customer Relations
  • Multi-line phone talent
  • Risk analysis training
  • Career planning
  • Microsoft Office Suite proficiency
  • Service-oriented self-starter
  • Emergency Management
  • Surveillance
Work History
Advisor II, Customer Service Agent, 04/2019 to Current
Chenega CorporationArnold, MO,

Essential Functions/Core Responsibilities

  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Maintain broad knowledge of client products and/or services
  • Prepare complete and accurate work including appropriately notating accounts as required
  • Participate in activities designed to improve customer satisfaction and business performance
  • Offer additional products and/or services
  • Track, document and retrieve information in call tracking database
Advisor, Customer Service Agent , 10/2018 to 04/2019
Aerotek It SolutionsCity, STATE,

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

• Maintain basic knowledge of client products and/or services

• Prepare complete and accurate work including appropriately notating accounts as required

• Participate in activities designed to improve customer satisfaction and business performance

• Offer additional products and/or services

• Track, document and retrieve information in call tracking database

• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Security Officer, Sgt. , 01/2018 to 10/2018
DSI Security ServicesCity, STATE,

Duties:

  • Maintain a safe and secure environment for customers and employees while providing general security duties to our client.
  • Interact with a variety of persons including clients, visitors, employees and the general public.
  • Following post instructions specific to the client.
  • Promoting safety by being alert to observe, correct and report any hazards.
  • Contributes to team effort by accomplishing related results

Responsibilities:

  • Maintain visibility to ensure safety and deter unacceptable activities.
  • Staying at your post until your replacement has arrived.
  • Understanding and complying with DSI and Client requirements.
  • Having a good understanding and following DSI’s Code of Ethics and Employee Standard.
  • Participate in training and become familiar with general safety procedures, as well as DSI’s safety manual.
  • Attend and continue to receive security officer training as required by Client or DSI’s training program.
  • Present oneself in a professional manner through appearance and conduct.
Security Guard, 04/2017 to 01/2018
Allied Universal Security ServicesCity, STATE,

Duties:

  • Maintain a safe and secure environment for customers and employees while providing general security duties to our client.
  • Interact with a variety of persons including clients, visitors, employees and the general public.
  • Following post instructions specific to the client.
  • Promoting safety by being alert to observe, correct and report any hazards.
  • Contributes to team effort by accomplishing related results

Responsibilities:

  • Maintain visibility to ensure safety and deter unacceptable activities.
  • Staying at your post until your replacement has arrived.
  • Understanding and complying with and Client requirements.
  • Having a good understanding and following Code of Ethics and Employee Standard.
  • Participate in training and become familiar with general safety procedures, as well safety manual.
  • Attend and continue to receive security officer training as required by Client or training program.
  • Present oneself in a professional manner through appearance and conduct.
Education
Associate of Science: Computer Science, Expected in 06/1997
Computer Learning Center , LLC - Houston, TX,
GPA:
Associate of Science: Computerized Business System , Expected in 04/2009
Brighter Future, Inc . - Houston, TX,
GPA:
Certifications

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Resume Overview

School Attended

  • Computer Learning Center , LLC
  • Brighter Future, Inc .

Job Titles Held:

  • Advisor II, Customer Service Agent
  • Advisor, Customer Service Agent
  • Security Officer, Sgt.
  • Security Guard

Degrees

  • Associate of Science
  • Associate of Science

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