LiveCareer-Resume

advisor ii customer service resume example with 1+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in the Customer Service industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Call Documentation
  • Special Requests
  • Calm and Professional Under Pressure
  • Customer Service Excellence
  • Understanding Customer Needs
  • Call Center Operations
  • Responding to Difficult Customers
  • Eligibility Requirements
  • Issue and Complaint Resolution
  • POS Systems and Ordering Platforms
  • Customer Data Confidentiality
  • Upbeat and Positive Personality
Work History
03/2022 to Current Advisor II, Customer Service Caesars Entertainment Corporation | Stateline, NV,
  • Navigated multiple computer systems expertly to handle customers' service needs.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Identified issues, analyzed information and provided solutions to problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
07/2021 to 02/2022 Cashier Penske Automotive Group | Ontario, CA,
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Maintained cash drawer of $225 or more per shift.
  • Checked identification for proof-of-age for tobacco sales.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
10/2019 to 08/2020 Barista Whistle Stop Coffee Shop | City, STATE,
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Maintained regular and consistent attendance and punctuality.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Made and served brand-specific café beverages per day with speed, quality and consistency.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Educated coworkers and customers about new products.
  • Cultivated to recall customers' names and address each by name.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Greeted guests, promoted specials and took orders.
  • Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
  • Organized work areas to foster efficiency and model exceptional kitchen etiquette.
  • Executed sandwich artistry duties with very low occurrence of errors.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Operated manual and electric appliances to peel, slice and trim food.
  • Interpreted food order slips per shift to prepare food according to customer orders.
  • Shared information with customers about menu items, preparation methods and ingredients.
  • Operated grills and fryers to prepare sandwiches and side items.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Prepared salads, soups and sandwiches for customers.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Accurately operated cash register to process customer payments.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Cooked batches of food according to standard recipes.
  • Brewed coffee and tea and changed out drink station syrups.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Completed milkshakes and ice cream desserts for customers.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Backed up servers by setting up trays and completing some food deliveries.
Education
Expected in 05/2013 High School Diploma | Grants High School, Grants, NM GPA:

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Resume Overview

School Attended

  • Grants High School

Job Titles Held:

  • Advisor II, Customer Service
  • Cashier
  • Barista

Degrees

  • High School Diploma

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