Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Hardworking customer service professional accustomed to fast-paced call center environments. Work quickly to understand, document and resolve customer concerns, driving satisfaction while meeting demanding business objectives.

Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success.

Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Able to identify and resolve concerns while promoting new products and meeting sales objectives.

Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

  • Inbound and outbound calling
  • Microsoft Office expertise
  • Clerical support
  • Conflict resolution
  • Transportation solution development
  • Quality assurance controls
  • Employee coaching
  • Conflict mediation
  • Organizational strengths
  • Customer service
  • Data evaluation
  • Customer relations
  • Materials transport
  • Credit card payment processing
  • High-energy attitude
  • Call center experience
  • Quality control
08/2019 to Current Advisor 11, Customer Service Ols Hotels & Resorts | Lihue, HI,
  • Evaluated customer account information to assess current issues and determine potential solutions
  • Provided excellent services for customers by following up on issues
  • Directed all inbound calls in phone queues to improve calls.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Achieved high quality marks on quality assurance evaluations through UHC.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
  • Documented conversations with customers to track requests, problems and solutions.
  • Worked with managers to develop service improvement initiatives.
  • Evaluated benefits for each caller to determine service needs and address concerns.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
01/2010 to Current Business Secretary Dattco | Durham, CT,
  • Created and maintained accurate and confidential church files.
  • Prepared and sent financial statements to support bookkeeping functions.
  • Schedule church appointments for the pastor
  • Register important information with the Secretary of State Annually
04/2017 to 08/2019 Catering Manager Zoe's Kitchen Inc. | City, STATE,
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
  • Sought out and implemented methods to improve service and team performance and boost business sustainability.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Assisted restaurant ownership with pricing by providing information about ingredient costs and correct portioning.
  • Revamped and motivated kitchen staff to be highly efficient and produce consistent quality.
  • Trained employees on correct cooking techniques, safety standards and performance strategies.
  • Coordinated preparation of customer meals and monitored food handling for safety purposes.
  • Completed regular line checks to maximize quality assurance.
  • Interviewed, hired, and supervised back of house staff.
  • Worked with vendors to establish strong relationships and maintain proper inventory supplies.
  • Kept kitchen clean, neat and sanitized by implementing surface and equipment schedules and standards.
  • Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
08/2012 to 05/2014 School Bus Monitor SCCPSS | City, STATE,
  • Inspected and cleaned bus before each run with particular focus on potential safety or health and sanitation risks.
  • Implemented process to make sure students exited at correct stop and to proper guardians.
  • Loaded, secured and unloaded wheelchairs, secured seatbelts and demonstrated knowledge of students' special needs.
  • Monitored buses, including up to special education passengers up to age 20.
  • Complied with state, local and federal laws regarding student confidentiality.
  • Communicated with bus drivers, teachers and guardians regarding problems or incidents impacting student riders.
  • Spoke directly with each student to understand pressing needs, concerns or fears.
  • Supervised safe and orderly entry and exit of bus riders and physically assisted those with special needs.
  • Accompanied driver and children on bus route to keep students safe and protected.
  • Prevented loss of students' belongings on or adjacent to bus via visual monitoring and verbal reminders.
  • Exhibited expertise of safety and emergency laws and procedures and helped students evacuate quickly and safely upon emergencies.
  • Protected students from physical and verbal bullying.
Education and Training
Expected in 05/2004 Certificate | Customer Service Specialist Savannah Technical College, Savannah, GA GPA:

Completed professional development in Dual Seal with College/Tech Prep my Senior Year in High School at Robert W. Groves High.

Expected in 05/2004 High School Diploma | Groves High School, Garden City, GA GPA:

Graduated with a 3.7 GPA

Ranked in Top 10% of class

Expected in 04/2020 Certificate | Hospitality And Tourism Management Florida Atlantic University, Boca Raton, FL GPA:

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School Attended

  • Savannah Technical College
  • Groves High School
  • Florida Atlantic University

Job Titles Held:

  • Advisor 11, Customer Service
  • Business Secretary
  • Catering Manager
  • School Bus Monitor


  • Certificate
  • High School Diploma
  • Certificate

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