Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Summay

To obtain a position within a company that will benefit from my initiative, developmental and

organizational skills

Skills
  • Experience in leadership
  • Improvement plan knowledge
  • Report generation
  • Credit card payment processing
  • Customer relations
  • Process optimization
  • System implementation
  • Business development understanding
  • Adaptive team player
Experience
Admin Ops Specialist, 03/2019 to Current
Konica MinoltaOrlando, FL,
  • Ensure adherence to quality business process standards, deadlines, and proper procedures, correcting errors or problems.
  • Process and manage difficult/complex problems for resolving escalated complaints or disputes..Coordinate activities with other work units/departments
  • Process configured price quote submissions via S4HANA (Fiori) work list tool application for kmbs (sales)
  • Process the execution of customer reported change-edits transactions for accurate recording and organization
  • Diagnose, troubleshoot, and resolve network and system problems
  • Confer with staff, users, and management to establish process requirements.
  • Gather records pertinent to incident defects, to provide resolution to online related issues
  • Support management monitoring (Internal/external) Customer Experience Email submissions.
  • Support management monitoring and processing for Online Address change submissions
Technical Support Specialist, 07/2005 to 08/2018
BloombergVienna, VA,
  • Maintained exceptional customer service skills while providing technology solutions for customers’ inquiries about hardware, software OS, apps, and compatibility Remotely supported multiple technology devices across Windows, Android, Blackberry OS, Apple iOS Became a product expert and provided support to our global customer base via email, live chat, and phone Adapted to a dual role involving both customer service and technical support tasks Maintained status on open tickets, ensuring users are served in a timely manner Built and maintained a strong rapport with customers, Maintained exceptional customer service skills while providing technology solutions for customers’ inquiries about hardware, software OS, apps, and compatibility.
  • Remotely supported multiple technology devices across Windows, Android, Blackberry OS, Apple iOS.
  • Became a product expert and provided support to our global customer base via email, livechat, and phone.
  • Adapted to a dual role involving both customer service and technical support tasks.
  • Maintained status on open tickets, ensuring users are served in a timely manner.
  • Built and maintained a strong rapport with customers.
Education and Training
DIPLOMA: , Expected in
PASSAIC HIGH SCHOOL - ,
GPA:

MULTI TASKER/Team Player Cerified android 7 Apple Support Stromg Customer Service/Communication Skills

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Resume Overview

School Attended

  • PASSAIC HIGH SCHOOL

Job Titles Held:

  • Admin Ops Specialist
  • Technical Support Specialist

Degrees

  • DIPLOMA

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