Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
To obtain a fulltime position as a Fulfillment and Delivery Analyst where my diverse business and technical skills can contribute to the success, productivity, and growth of Schneider National, Inc.
Skills
Active Directory Â
Windows 10, Windows 7, Windows Vista, and Windows XP
Administration of Office 365, Microsoft Exchange Server 2003 & 2008,Â
Printer Management
Document management
Database servers
Printers web content management
Customer needs assessment
Strong collaborative skills
Technical help desk experience
Project management
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Accomplishments
2016 Customer Service Award
Experience
2014 to CurrentAdmin, End User ComputingSchneider | City, STATE,
2nd level troubleshooting for Desktop and Collaboration teams
Oversee of training of contractors that support Desktop and Collaboration Teams
Created and improved documentation for end user support as well as client usage.
Rolled out new Konica MFD printers
Maintained printer install and documentation pages.
Administered Exchange email groups/mailboxes as well as administering access.
01/2013 to 2014Fulfillment and Delivery AnalystTEKsystems Schneider National, Inc | City, STATE,
Resolve level 2 escalated tickets for desktop support.
Assist in implementing Windows 7 Operating system.
Document and update technical resolutions for resolving computer related issues.
Fulfill requests submitted through service requests for help, mailbox requests, and more.
Troubleshoot hardware ranging from network, computer, virtual machines, printers, and more.
Work different IT areas to resolve software related incidents and resolutions for ongoing issues.
01/2011 to 01/2013Technology Service Representative TEKsystemsThrivent Financial Services For Lutherans | City, STATE,
Brought into the company for the corporate release and implementation of Microsoft Outlook.
Assisted in the integration of Windows 7 PC's.
Trouble shooting technical issues over phone and remotely following the solution to completion.
Correlate with various areas to resolve incidents as well as detect major incidents.
Education and Training
Expected in 9/2012 | Information SecurityAmerican InterContinental University, Hoffman Estates, ILGPA: Graduated Summa Cum Laude
Expected in 7/2010Associate of Arts | Business Administration Information SystemsAmerican InterContinental University, Hoffman Estates, ILGPA: 4.0 GPA
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