I am a hard-working and skilled healthcare professional known for accuracy, attention to detail, and incredible work ethic. I am a highly motivated and energetic individual who is dedicated to and passionate about the healthcare field. I have a strong interest in continuous quality improvement. I currently have over seven years of administrative work experience and over six years of education directly in the fields of biochemistry, liberal arts, and healthcare administration. I have a year of experience working with more than a dozen Board Certified Orthopedic and Spine surgeons and several different healthcare providers across the United States. I have a commitment to becoming the best healthcare leader within every position I hold throughout my career.
Circle of Excellence Award - Talismark 2017
Employee of the Year Award - Talismark 2018
Excellent Customer Service Skills
Knowledge of Medical Terminology
Exceptional Verbal and Written Communication
Quality Improvement & Patient Safety
Training and Development
Inside Sales Experience
Talismark is a waste and recycling management consulting firm for large real estate portfolios across the United States. Originally hired as a Client Service Representative and was promoted to Vendor Relations Specialist within the first year of hire and then promoted to Activations Specialist following that. In my role as Activations Specialist I worked closely with the sales department to help onboard new clients by reviewing opportunities, performing market research, reviewing and analyzing the needs of potential clients, and optimizing their waste and recycling services for the properties in their portfolio. Responsible for auditing vendor invoices to maximize sustainability and generative savings as high as 50% on waste and recycling expenses. Work with multiple vendors to bid out services, review pre-existing contracts, and negotiate new contract terms and fixed pricing for services. Review city ordinances or franchise information as it pertains to commercial waste and recycling services. Was given a leadership role to work as the primary trainer for all new-hires across multiple operational departments. Developed training guides while assisting in developing Standard Operating Procedures (SOPs) to improve work procedure and employee time management. Created a checklist program to reduce administrative or data entry errors in workflow.
Responsible for coordinating, scheduling, and facilitating Peer Review calls for several board-certified surgeons to discuss requests for medical procedures that have been denied by the member's insurance company. TurningPoint Healthcare is a third-party company that works with several insurance plans to review and determine medical necessity for certain elective orthopedic and spine surgeries. It works with physicians to review cases based on insurance policy and evidence-based literature. I am effectively able to communicate with hundreds of providers that service thousands of members from large insurance plans. The coordinator is also responsible for staging peer review notes, assisting in preparing the physician, and documenting a summary of the conversation. Coordinators also assist Clinical Operations Representatives with answering inbound calls, initiating a pre-authorization requests, triaging faxes with clinical information, and assisting the notifications department with generating letters. I personally assisted with the hiring of five additional coordinators, and actively participate in the training new-hires. I have participated in new-hire interviews and some HR duties.
Temporary unpaid internship taken during my BS-HSA undergraduate curriculum. I worked for over 150 hours in a non-clinical position within the organization. While in the emergency department, I was responsible for registering patients and their visitors, record initial chief complaint and be able to identify symptoms requiring immediate attention. I was able required to multi-task in a high stress environment while maintaining strong levels of accuracy and attention to detail. Assisted in verifying patient insurance information and handling confidential medical records. Generated cost estimates for patients with co-payments and insurance while also attempting to collect payment for services at discharge. Answer emergency patient service calls for registration when ambulance was in-bound. Reviewed reports and spreadsheets regarding current collection standings and wrote a report about increasing collections within the ED. Used strategic planning to help create team collection goals and increase revenue.
Started as a Customer Service Representative for a commercial and residential waste and recycling hauling company. Was recognized for my great verbal and written communication skills and exceptional customer service. I was then trained and promoted to an inside sales representative. I evaluated customer issues and complaints to resolve any service issues. I handled all incoming and escalated customer service and sales requests with my territory. I participated in community events to help advertise and market the company's services to potential clients. Frequently exceeded the $2,400 monthly sales quota and renewed at least ten existing client contracts monthly. Successfully negotiated deals, drafted contracts, and submitted paperwork for new and existing service changes. I personally created multiple training tools and scripts for proper phone etiquette to assist in new customer service training, and received perfect surveys for “secret shopper” customer service calls.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Job Titles Held: