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Account Support Specialist Resume Example

Resume Score: 80%

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Holly
Williams
Professional Summary

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 1 years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Competent support specialist driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.

Production supervisor with over 15 years of successful experience in manufacturing and team development. Recognized consistently for performance excellence and contributions to success in the manufacturing industry. Strengths in time management and problem solving backed by training in management courses by Fred Pryor.

Skills
  • Report preparation
  • Complaint resolution
  • Recordkeeping strengths
  • Process improvements
  • Staffing requirements
  • Staff education and training
  • Training development aptitude
  • Employee training
  • Operations oversight
Education
Wellston High SchoolWellston, OHGED: General Studies
Work History
Chappell Door Company- Account Support Specialist
Washington Court House , OH08/2019 - Current
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Recommended our doors to customers, thoroughly explaining details.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
  • Managed timely and effective replacement of damaged or missing products.
  • Answered average of 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Performed data entry with excel to record call notes, suggestions and questions.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Helping customers every day by approaching conversations with positive attitude, suggestions and resolutions.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Effective liaison between customers and internal departments.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promptly responded to inquiries and requests from prospective customers.
  • Facilitated wood door orders and completed accurate to meet aggressive deadlines.
  • Reviewed order data on a daily basis to verify transactions and shipping dates.
  • Responded to customer requests for products, services and company information.
  • Entered orders into Woodware computer database system.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
Birchwood Foods- Production Supervisor
Columbus, OH07/2015 - 05/2019
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Monitored materials use to identify concerns and keep costs low.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Boosted production throughput and quality by revamping procedures and monitoring strategies.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Reduced inventory and monthly team labor hours by strategically updating processes and reorganizing operational workflows.
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
  • Collaborated with internal teams to streamline operations across materials handling, production and shipping.
  • Established clear priorities and production quality standards.
  • Accomplished targets and met demand by assessing equipment efficiency, reviewing materials supplies and organizing manpower.
  • Communicated with production team members to keep project on schedule.
  • Supervised all production phases, including grinding, blending, cooking and packing.
  • Resolved staffing issues quickly to maintain productivity goals.
  • Reworked positions and workflow based on individual abilities and production targets.
  • Compiled daily production equipment status reports, detailing parts produced, downtime duration and potential quality concerns.
Bellisio Foods Inc.- Production Supervisor
Jackson , OH06/2009 - 07/2015
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Monitored materials use to identify concerns and keep costs low.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
  • Revitalized production area operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
  • Collaborated with internal teams to streamline operations across materials handling, production and shipping.
  • Established clear priorities and production quality standards.
  • Accomplished targets and met demand by assessing equipment efficiency, reviewing materials supplies and organizing manpower.
  • Communicated with production team members to keep project on schedule.
  • Prepared in advance for and addressed production problems, material deficits, equipment failures and unavoidable delays.
  • Supervised all production phases, including cooking and assembly.
  • Reworked positions and workflow based on individual abilities and production targets.
  • Compiled daily production equipment status reports, detailing parts produced, downtime duration and potential quality concerns.
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Resume Overview

Companies Worked For:

  • Chappell Door Company
  • Birchwood Foods
  • Bellisio Foods Inc.

School Attended

  • Wellston High School

Job Titles Held:

  • Account Support Specialist
  • Production Supervisor

Degrees

  • GED : General Studies

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