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Summary
Focused and resilient Coordinator with over 15 years of success in leadership and staff supervision, a positive attitude, and the ability to adapt to any situation. Successful at promoting improvements in client relations, administrative quality and project management. Integrity and natural leadership talent with a motivational approach. Proven history of fostering coordination to meet team, individual and management objectives. Communicative and team-oriented, innovative thinker, and self-motivated individual with academic experience serving a diverse campus community currently seeking the opportunity to further develop career within a dynamic unit.
Skills
Event planning and coordination
Project planning and organizational skills
Budget planning and monitoring expenditures
Scholarships and grants exploration
Presentations and demonstrations
Supervision and skill building
Staffing patterns
Training & Development
Processes and procedures
Mentoring and coaching
Hiring and recruitment
Rapport and relationship building
Multidisciplinary team leadership
Student development
Cultural competency
Resource advocacy
Behavior management
Decision-making
Issue and conflict resolution, and management
Scheduling and calendar management
Communication
Customer service
Administrative skills
Active listening
Team building
Collaboration
Time management
Computer skills (IRecruit, TARS, MS Office suite, SIS, Banner, ILMS, Google suite, ILearn, Yuja, Adobe Acrobat, wiki, Windows & MAC OSs, Prezi, database research, web edits)
Experience
08/2010 to CurrentAccess Service Desk CoordinatorMukilteo School District 6 | Everett, WA,
Hires, supervises, schedules, advise, mentors, and evaluates 2 career staff employees, and 10-12 student employees. Counsels and recommends on personnel action in accordance with UC policies and procedures, internal practices and procedures and the Clerical Contract.
Determines work priorities and directs the work of all staff supervised, assesses staffing needs, workload changes, and accomplishments.
Coordinates General Allocation (Budget) usage and requests for student employees and department budget.
Establishes standards for measurement of performance that are quantitative as well as qualitative. Monitors performance and prepares evaluations that accurately and fairly represent staff performance.
Create policies, training, and workflow documentation for the unit.
Trains new staff on service desk functions, policies and procedures.
Manages and coordinates daily service desk activities by prioritizing, organizing and delegating assignments to Desk staff and student employees. Maintains service desk staffing schedule and handles staffing problems.
Monitors and provides quality control for all desk services, ensuring staff provide courteous and helpful service to all users and that they are able to respond to and satisfy a wide variety of user demands.
Resolves user disputes, questions and problems exercising sound, independent judgment in making exceptions to accommodate unusual situations.
Co-Chair of the UCR Library Finals Week Stress Relief committee, including planning, budgeting, and facilitation of FWSR events each academic quarter in collaboration with campus partners.
Orders office supplies for the department.
Manages and maintains Public Address (PA) and voicemail announcements, as well as service desk digital signage.
Update social media, internal webpages, and wiki pages.
Assist instructors, students, and staff in using and distributing various materials, resources, and computer equipment and programs.
Process statistics, notices, analytics, search/holds, reserves requests, and paging requests.
Administered database maintenance for internal management system.
Create user records and issue cards using SIS and Banner.
Responsible for facility, including emergencies and opening/closing.
Create documents for internal and external use.
Liaison on various campus and library committees.
11/2007 to 08/2010Student SupervisorAimbridge Hospitality | Vancouver, WA,
Supervised, monitored, trained, and evaluated all service desk employees’ activities and assignments.
Supervised planning and implementation of special activities and events.
Maintained detailed documentation of students' attendance and any disciplinary actions imposed.
Monitored and coordinated student assistant yearly budgets.
Prioritized and organized tasks to efficiently accomplish service goals.
Assisted instructors, students, and staff in using and distributing various materials, resources, and computer equipment and programs.
Processed notices, search/holds, and paging requests.
Created and verified item records, as well as user records and issued cards.
Opened and closed facility including on weekends, including the operation of the Public Announcement system.
Saturday supervisor – responsible for all staff and students in the building.
Operated Cash Register and processed register daily/weekly/year-end reports.
Created internal and promotional documentation for unit, department, and overall business.
Created exhibits.
07/2007 to 11/2007LinkPlus CoordinatorUniversity Of California | City, STATE,
Coordinated and supervised all LinkPlus courier services activities and processes for the UCR Library; including reports, billing, and correspondences.
Managed administrative processes and prepared key reports and documentation.
Managed work requests, new orders, and pricing changes while coordinating logistics to verify delivery dates.
Advised managers on organizational policies and recommended needed changes.
LinkPlus liaison to various American Universities and other institutions.
Assisted instructors, students, and staff in using and distributing various materials, resources, and computer equipment and programs using Integrated Library System/SIS/Innopac.
Processed notices, search/holds, and LinkPlus paging requests.
Created item records, verify accuracy of Bibliographic/Item records.
Database maintenance and inventoried collection.
Created all LinkPlus+ documentation and other promotional material.
12/2005 to 07/2007Desk AssistantUniversity Of California | City, STATE,
Greeted guests warmly, providing positive first impression of company.
Primary customer service liaison.
Assisted instructors, students, and staff in using and distributing various materials, resources, and computer equipment.
Processed notices to UCR users and search/holds.
Created item records, verify accuracy of Bibliographic/Item records.
Building Emergency Staff.
Created internal documentation and other promotional material.
Organized and managed customer records, maintaining strict compliance with data privacy laws.
Education and Training
Expected in 2012Bachelor of Arts | Music and CultureUniversity of California, Riverside (UCR), Riverside, CAGPA:
Certifications
Professional Academic Advisor Certification
Accomplishments
Winner of numerous staff scholarships and awards offered through the University of California, Riverside, including: STAR awards, Staff Assembly Scholarships, and Staff-Who-Make-Difference Award.
Activities and Honors
Committee Memberships:
Co-Chair of the UCR Library Finals Week Stress Relief committee, including planning, budgeting, and facilitation of FWSR events each academic quarter in collaboration with campus partners.
Currently serving as an UCR Wellness Ambassador.
Serving as the Past Chair, Chair-elect, Vice-Chair, on the UCR library’s Professional Development Committee including planning, budgeting, and facilitation of events.
Serving as the Past Chair, Chair-elect, Vice-Chair, on the UCR Library Internal Events Committee including planning, budgeting, and facilitation of events.
Served on the University Librarian’s Strategic Plan Implementation Project Steering Committee.
Coordinated and participated on the UCR Student Manager Initiative.
Past-President, President, of the Library Staff Association.
Currently serving as an Alt-BSEC for the UCR Library. In charge of facility and patrons with in the libraries as emergencies arise.
Conferences and Speaking Engagements:
Presented locally on Building Emerging Leaders.
Presented locally on Mentorship.
Presented locally on Coaching.
Presented nationally and locally on Finals Week Stress Relief.
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