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ABC Billing CSR/Contractor - Safeco Resume Example

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ABC BILLING CSR/CONTRACTOR - SAFECO
Summary

Reliable Customer Service Representative with great track record in fast-paced environments. Strong presenter, communicator and problem resolutionist able to work effectively and productively with diverse customers and individual needs. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Motivated to improve service satisfaction and contribute to overall company success. Competent in listening to customer needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player.

Skills
  • Strong work ethic
  • Excellent communication skills
  • MS Office proficient
  • Reliable
  • Conflict mediation
  • Active listening
  • Organizational strengths
  • Call center experience
  • Adaptive team player
  • Problem-solving abilities
  • Exceptional customer service skills
  • Courteous demeanor
Experience
09/2019 to Current
ABC Billing CSR/Contractor - Safeco Company Name － City, State
  • Answer inbound calls per day and direct to designated individuals or departments.
  • Answer customer questions and addressed concerns, resulting in a reduction in complaint calls.
  • Deliver high level of service and support to each customer, paving way for future business opportunities.
  • Address customer service inquiries quickly and accurately.
  • Inform customers about billing procedures, processed payments and provided payment option setup assistance.
  • Cultivate impactful relationships with customers and drive business development by delivering product knowledge.
  • Maintain a calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Consult with customers to determine best methods to resolve service and billing issues.
  • Evaluate customer account information to assess current issues and determine potential solutions.
  • Review account and service histories to identify trends and issues.
  • Document conversations with customers to track requests, problems and solutions.
11/2018 to 09/2019
Administrative AssistantCompany Name － City, State
  • Assisted with administrative tasks, including filing and answering phones.
  • Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
  • Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
  • Liaised between internal and external stakeholders, providing updated project status and performance reports.
  • Coordinated project materials, including managing physical and digital files, monitoring spreadsheets and updating reports.
  • Arranged domestic and international travel, hotel and transportation needs for staff.
  • Tracked expenses and documented records using Excel.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Created and maintained spreadsheets and developed administrative and logistical reports.
07/2017 to 12/2018
Customer Service CashierCompany Name － City, State
  • Helped customers find specific products, answering questions and offering advice.
  • Processed customer payments quickly and returned exact change and receipts.
  • Processed returned items in accordance with store policy.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Trained new employees in cashiering procedures.
09/2016 to 02/2017
TellerCompany Name － City, State
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Verified amounts and integrity of every check or funds transfer.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Processed cash withdrawals in a timely manner, accurately and efficiently.
  • Recommended additional products, services and benefits for customers.
  • Examined checks for identification and endorsement.
  • Maintained confidentiality of bank records and client information.
  • Delivered prompt, accurate and excellent customer service.
  • Maintained accurate teller drawer to handle all customer bank transactions.
  • Warmly welcomed customers and offered pleasant service during entire transaction.
Education and Training
05/2011
High School DiplomaLake Havasu High School － City, State
05/2012
Some College (No Degree): MusicVanguard University of Southern California － City, State
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Resume Overview

School Attended

  • Lake Havasu High School
  • Vanguard University of Southern California

Job Titles Held:

  • ABC Billing CSR/Contractor - Safeco
  • Administrative Assistant
  • Customer Service Cashier
  • Teller

Degrees

  • High School Diploma
    Some College (No Degree) : Music

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