3521 Automotive Maintenance Technician resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Experienced Automotive Technician adept at inspecting, troubleshooting and repairing wide range of vehicles and issues. Also an adept Technical Lead Service Advisor. Knowledgeable about service schedules, well-versed in reading technical documentation and familiar with scoping various components. ASE Associate Certified. BMW MSTEP student. Seasoned Service Manager bringing 7 years of automotive experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.

  • BMW MSTEP student
  • Lead Service Advisor
  • Held MGySgt billet in HIMARS unit out in Okinawa 3/12 creating a new unit.
  • Scheduled services
  • Managing parts
  • Rebuilding engines
  • Replacing parts
  • Brake systems understanding
  • Ticket writing
  • Safety awareness
  • Overseeing garage operations
  • Changing tires
  • Operating air compressors
  • Preparing work orders
  • Optimizing engine performance
  • Chemical disposal
  • Preventive Maintenance
  • BMW experience
  • Inventory auditing
  • Bay management
  • Calibrating systems
  • Electrical failure expertise
  • Installing equipment
  • Inspecting vehicles
  • System repairs
  • Electrical experience
  • Ordering supplies
  • Inventory organizing
  • Service Scheduling
  • Preventive maintenance services
  • Troubleshooting skills
  • Diagnostic skills
  • Customer Relations
  • Electrical repair procedures
  • Quality assurance inspections
  • Diesel and Petrol vehicles background
  • Hand and power tools
  • Customer Relations
  • Office Administration
  • Quality Standards
  • Cost Management
  • Time Management
  • Technical Support
  • Employee Supervision
  • Quality Control
  • Order Supplies
  • Coaching and Mentorship
  • Business Management Principles
  • Task Delegation
  • Sales Expertise
  • Till Counting
  • Handling Customer Complaints
  • Records Oversight
  • Records Maintenance
  • Account Management
  • Customer Service Standards
  • Performance Goals
  • Listening Skills
  • Customer Retention
  • Mechanical Aptitude
  • Microsoft Office
  • Training Junior Team Members
  • Communications Strategies
  • Customer Satisfaction
  • Financing Expertise
Work History
Lead Service Advisor, 05/2022 - Current
Rich Products Corporation , , Austin, Texas
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Developed estimates by costing materials, supplies and labor.
  • Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
  • Handled customer issues with confidence, using technical and customer knowledge to provide effective resolution.
  • Documented problems and corrective actions to maintain records.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Developed documentation and logs of implemented solutions and generated and submitted reports.
  • Escalated incidents to next level to remain compliant with company's standards and procedures.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Met with customers to discuss service needs and offer available solutions.
  • Trained 5 less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
  • Trained new and existing staff members in various financial procedures to prepare for job requirements.
  • Created organizational structures to improve accounting and finance functions.
  • Kept track of an edited monthly, daily and yearly finances.
  • Used Excel to prepare monthly reconciliation of bank accounts and take corrective actions on deviations.
  • Brought monthly profit of Luxury Auto Works from a 250k a month range to 350k a month range.
  • Created documents to display financial reports and data using Excel.
  • Executed vendor setup and payment, administration of bank accounts and account reconciliations.
  • Increased revenue by assisting with operations management and part sales.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Ordered parts for Luxury Auto Works for automotive repairs using World Pac.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
  • Ordered parts from various distributors to fulfill demands.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Conducted cash handling, credit card transactions and register closeout at end of business day.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
3521 Automotive Maintenance Technician, 01/2017 - 01/2021
Fm Global , ,
  • Inspected damaged vehicles to estimate repair labor cost and required parts expense.
  • Maintained fleet vehicles in good working order by following preventive and corrective maintenance schedules according to OEM.
  • Supervised and mentored 44 team members and facilitated daily service operations to drive business growth.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Delegated and supervised vehicle work to team for repairs.
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
  • Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
  • Worked on M142 High Mobility Artillery Rocket System, Medium Tactical Vehicle and High Mobility Multipurpose Wheeled vehicles to repair engines, transmissions and electrical systems.
  • Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.
  • Diagnosed malfunctions and developed effective resolutions with minimal oversight.
  • Maintained cleanliness, safety and efficiency of garage.
  • Used specialized tools to detect leaks in gas and refrigerant systems.
  • Delegated jobs to subordinates and monitored quality of work.
  • Wrote work orders and updated accounts in workshop computer.
  • Trained and coached junior employees on procedures for completing various types of repairs and maintenance on military trucks.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledgebase.
  • Performed safety and emissions inspections.
  • Changed, rotated and balanced tires.
  • Attended safety meetings and implemented policies with junior team members.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Appointed and managed department heads to maintain smooth operations between different functional areas.
  • Maintained department productivity and standards through proactive management of teams and policies.
  • Calculated population trends to forecast future growth and strategically develop land according to needs.
  • Co-created annual budget and submitted it to 3/12 CO for review and approval.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Developed and implemented high-quality work environment.
  • Supervised daily operations of multi-billion dollar HIMARS unit operation.
Technician , 10/2021 - 05/2022
Country Diner , ,
  • Determined maintenance requirements and assigned repairs to qualified employees.
  • Performed complex mechanical alignments and equipment calibration to meet quality standards.
  • Maintained quality assurance and customer satisfaction objectives.
  • Completed job reports and logs immediately following service calls.
  • Set up and performed test activities.
  • Suggested specialized fixtures, test equipment and procedures for failure analysis.
  • Mentored junior technicians in maintenance, repair and reporting duties.
  • Addressed routine equipment maintenance according to established schedule.
  • Scheduled maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Tracked and recorded parts and labor costs related to each service call.
  • Tested components and systems to evaluate performance and identify concerns.
  • Read manuals and manufacturer instructions to install and troubleshoot devices.
  • Inspected equipment to identify areas of wear or causes of malfunctions.
  • Maintained compliance with regulatory standards and safety requirements.
  • Monitored spare parts inventory and addressed shortages with purchasing personnel.
  • Prioritized tasks and planned workflows to meet operational targets.
Technician, 02/2021 - 10/2021
Company Name , ,
  • Performed complex mechanical alignments and equipment calibration to meet quality standards.
  • Determined maintenance requirements and assigned repairs to qualified employees.
  • Maintained compliance with regulatory standards and safety requirements.
  • Read manuals and manufacturer instructions to install and troubleshoot devices.
  • Scheduled maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks.
  • Mentored junior technicians in maintenance, repair and reporting duties.
  • Addressed routine equipment maintenance according to established schedule.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
Customer Service Representative, 04/2016 - 09/2016
Company Name , ,
  • Leveraged sales expertise to promote water products and capitalize on upsell opportunities.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Regularly exceeded daily sales and product add-on quotas.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Educated customers on promotions to enhance sales.
Busser, 06/2012 - 12/2015
Company Name , ,
  • Developed excellent relationships with managers and fellow team members to achieve success, build professional relationships and support positive work environment.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
  • Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Resolved and escalated customer issues quickly to uphold strong customer relations standards.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
No Degree: General Studies, Expected in
Bristol Community College - Fall River, MA
  • Was not able to complete due to MIlitary Service
  • Became proficient in American Sign Language
Associate Level Technician: BMW Military Service Technician Education Program, Expected in 10/2020
BMW MSTEP - Camp Pendleton, CA,
  • Received Associate Level Technician
  • Member Level Trained
High School Diploma: , Expected in 06/2016
BMC Durfee High School - Fall River, MA,
  • Attended college during High School through the Gateway to College program
  • Refrigerant 609 certification
  • Can use ASL
  • Can speak Portuguese

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Resume Overview

School Attended

  • Bristol Community College
  • BMC Durfee High School

Job Titles Held:

  • Lead Service Advisor
  • 3521 Automotive Maintenance Technician
  • Technician
  • Technician
  • Customer Service Representative
  • Busser


  • No Degree
  • Associate Level Technician
  • High School Diploma

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