3521 Automotive Maintenance Technician resume example with 8+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Experienced Automotive Technician adept at inspecting, troubleshooting and repairing wide range of vehicles and issues. Also an adept Technical Lead Service Advisor. Knowledgeable about service schedules, well-versed in reading technical documentation and familiar with scoping various components. ASE Associate Certified. BMW MSTEP student. Seasoned Service Manager bringing 7 years of automotive experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Accomplishments
BMW MSTEP student
Lead Service Advisor
Held MGySgt billet in HIMARS unit out in Okinawa 3/12 creating a new unit.
Skills
Scheduled services
Managing parts
Rebuilding engines
Replacing parts
Brake systems understanding
Ticket writing
Safety awareness
Overseeing garage operations
Changing tires
Operating air compressors
Preparing work orders
Optimizing engine performance
Chemical disposal
Preventive Maintenance
BMW experience
Inventory auditing
Bay management
Calibrating systems
Electrical failure expertise
Installing equipment
Inspecting vehicles
System repairs
Electrical experience
Ordering supplies
Inventory organizing
Service Scheduling
Preventive maintenance services
Troubleshooting skills
Diagnostic skills
Customer Relations
Electrical repair procedures
Quality assurance inspections
Diesel and Petrol vehicles background
Hand and power tools
Customer Relations
Office Administration
Quality Standards
Cost Management
Time Management
Technical Support
Employee Supervision
Quality Control
Order Supplies
Coaching and Mentorship
Business Management Principles
Task Delegation
Sales Expertise
Till Counting
Handling Customer Complaints
Records Oversight
Records Maintenance
Account Management
Customer Service Standards
Performance Goals
Listening Skills
Customer Retention
Mechanical Aptitude
Microsoft Office
Training Junior Team Members
Communications Strategies
Customer Satisfaction
Financing Expertise
Work History
Lead Service Advisor, 05/2022 - Current Rich Products Corporation – , , Austin, Texas
Maintained high customer satisfaction standards to meet or exceed targets.
Pleasantly greeted customers and asked open-ended questions to better determine needs.
Suggested add-on services that would be helpful to customers and improve bottom line.
Developed estimates by costing materials, supplies and labor.
Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
Handled customer issues with confidence, using technical and customer knowledge to provide effective resolution.
Documented problems and corrective actions to maintain records.
Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
Developed documentation and logs of implemented solutions and generated and submitted reports.
Escalated incidents to next level to remain compliant with company's standards and procedures.
Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Met with customers to discuss service needs and offer available solutions.
Trained 5 less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
Trained new and existing staff members in various financial procedures to prepare for job requirements.
Created organizational structures to improve accounting and finance functions.
Kept track of an edited monthly, daily and yearly finances.
Used Excel to prepare monthly reconciliation of bank accounts and take corrective actions on deviations.
Brought monthly profit of Luxury Auto Works from a 250k a month range to 350k a month range.
Created documents to display financial reports and data using Excel.
Executed vendor setup and payment, administration of bank accounts and account reconciliations.
Increased revenue by assisting with operations management and part sales.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Ordered parts for Luxury Auto Works for automotive repairs using World Pac.
Submitted reports to senior management to aid in business decision-making and planning.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
Ordered parts from various distributors to fulfill demands.
Researched vehicles and parts via physical catalogs and electronic means.
Conducted cash handling, credit card transactions and register closeout at end of business day.
Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
3521 Automotive Maintenance Technician, 01/2017 - 01/2021 Fm Global – , ,
Inspected damaged vehicles to estimate repair labor cost and required parts expense.
Maintained fleet vehicles in good working order by following preventive and corrective maintenance schedules according to OEM.
Supervised and mentored 44 team members and facilitated daily service operations to drive business growth.
Explained estimates and determined repair timelines to manage customer expectations.
Delegated and supervised vehicle work to team for repairs.
Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
Worked on M142 High Mobility Artillery Rocket System, Medium Tactical Vehicle and High Mobility Multipurpose Wheeled vehicles to repair engines, transmissions and electrical systems.
Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.
Diagnosed malfunctions and developed effective resolutions with minimal oversight.
Maintained cleanliness, safety and efficiency of garage.
Used specialized tools to detect leaks in gas and refrigerant systems.
Delegated jobs to subordinates and monitored quality of work.
Wrote work orders and updated accounts in workshop computer.
Trained and coached junior employees on procedures for completing various types of repairs and maintenance on military trucks.
Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledgebase.
Performed safety and emissions inspections.
Changed, rotated and balanced tires.
Attended safety meetings and implemented policies with junior team members.
Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Appointed and managed department heads to maintain smooth operations between different functional areas.
Maintained department productivity and standards through proactive management of teams and policies.
Calculated population trends to forecast future growth and strategically develop land according to needs.
Co-created annual budget and submitted it to 3/12 CO for review and approval.
Trained and guided team members to maintain high productivity and performance metrics.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Developed and implemented high-quality work environment.
Supervised daily operations of multi-billion dollar HIMARS unit operation.
Technician , 10/2021 - 05/2022 Country Diner – , ,
Determined maintenance requirements and assigned repairs to qualified employees.
Performed complex mechanical alignments and equipment calibration to meet quality standards.
Maintained quality assurance and customer satisfaction objectives.
Completed job reports and logs immediately following service calls.
Set up and performed test activities.
Suggested specialized fixtures, test equipment and procedures for failure analysis.
Mentored junior technicians in maintenance, repair and reporting duties.
Addressed routine equipment maintenance according to established schedule.
Scheduled maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks.
Performed troubleshooting and diagnosis on malfunctioning equipment.
Tracked and recorded parts and labor costs related to each service call.
Tested components and systems to evaluate performance and identify concerns.
Read manuals and manufacturer instructions to install and troubleshoot devices.
Inspected equipment to identify areas of wear or causes of malfunctions.
Maintained compliance with regulatory standards and safety requirements.
Monitored spare parts inventory and addressed shortages with purchasing personnel.
Prioritized tasks and planned workflows to meet operational targets.
Technician, 02/2021 - 10/2021 Company Name – , ,
Performed complex mechanical alignments and equipment calibration to meet quality standards.
Determined maintenance requirements and assigned repairs to qualified employees.
Maintained compliance with regulatory standards and safety requirements.
Read manuals and manufacturer instructions to install and troubleshoot devices.
Scheduled maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks.
Mentored junior technicians in maintenance, repair and reporting duties.
Addressed routine equipment maintenance according to established schedule.
Performed troubleshooting and diagnosis on malfunctioning equipment.
Customer Service Representative, 04/2016 - 09/2016 Company Name – , ,
Leveraged sales expertise to promote water products and capitalize on upsell opportunities.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Regularly exceeded daily sales and product add-on quotas.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Answered customer telephone calls promptly to avoid on-hold wait times.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Educated customers on promotions to enhance sales.
Busser, 06/2012 - 12/2015 Company Name – , ,
Developed excellent relationships with managers and fellow team members to achieve success, build professional relationships and support positive work environment.
Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
Resolved and escalated customer issues quickly to uphold strong customer relations standards.
Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
Education
No Degree: General Studies, Expected in - Bristol Community College - Fall River, MA GPA:
Was not able to complete due to MIlitary Service
Became proficient in American Sign Language
Associate Level Technician: BMW Military Service Technician Education Program, Expected in 10/2020 - BMW MSTEP - Camp Pendleton, CA, GPA:
Received Associate Level Technician
Member Level Trained
High School Diploma: , Expected in 06/2016 - BMC Durfee High School - Fall River, MA, GPA:
Attended college during High School through the Gateway to College program
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