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3521 Automotive Maintenance Technician Resume Example

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3521 AUTOMOTIVE MAINTENANCE TECHNICIAN
Professional Summary

Experienced Automotive Technician adept at inspecting, troubleshooting and repairing wide range of vehicles and issues. Knowledgeable about service schedules, well-versed in reading technical documentation and familiar with scoping various components. ASE Associate Certified. BMW MSTEP student.

Accomplishments
  • BMW MSTEP student
Skills
  • Scheduled services
  • Managing parts
  • Rebuilding engines
  • Replacing parts
  • Brake systems understanding
  • Ticket writing
  • Safety awareness
  • Overseeing garage operations
  • Changing tires
  • Operating air compressors
  • Preparing work orders
  • Optimizing engine performance
  • Chemical disposal
  • Preventive Maintenance
  • BMW experience
  • Inventory auditing
  • Bay management
  • Calibrating systems
  • Electrical failure expertise
  • Installing equipment
  • Inspecting vehicles
  • System repairs
  • Electrical experience
  • Ordering supplies
  • Inventory organizing
  • Service Scheduling
  • Preventive maintenance services
  • Troubleshooting skills
  • Diagnostic skills
  • Customer Relations
  • Electrical repair procedures
  • Quality assurance inspections
  • Diesel and Petrol vehicles background
  • Hand and power tools
  • Customer Relations
Work History
3521 Automotive Maintenance Technician, 01/2017 to Current
United States Marine Corps – Camp Pendleton, CA
  • Inspected damaged vehicles to estimate repair labor cost and required parts expense.
  • Maintained fleet vehicles in good working order by following preventive and corrective maintenance schedules according to OEM.
  • Supervised and mentored 44 team members and facilitated daily service operations to drive business growth.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Delegatedand supervised vehicle work to team for repairs.
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
  • Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
  • Worked on M142 High Mobility Artillery Rocket System, Medium Tactical Vehicle and High Mobility Multipurpose Wheeled vehicles to repair engines, transmissions and electrical systems.
  • Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.
  • Diagnosed malfunctions and developed effective resolutions with minimal oversight.
  • Maintained cleanliness, safety and efficiency of garage.
  • Used specialized tools to detect leaks in gas and refrigerant systems.
  • Delegated jobs to subordinates and monitored quality of work.
  • Wrote work orders and updated accounts in workshop computer.
  • Trained and coached junior employees on procedures for completing various types of repairs and maintenance on military trucks.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledgebase.
  • Performed safety and emissions inspections.
  • Changed, rotated and balanced tires.
  • Attended safety meetings and implemented policies with junior team members.
Customer Service Representative, 04/2016 to 09/2016
Nestle Waters North America – Raynham, MA
  • Leveraged sales expertise to promote water products and capitalize on upsell opportunities.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Regularly exceeded daily sales and product add-on quotas.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Educated customers on promotions to enhance sales.
Busser, 06/2012 to 12/2015
Country Diner – Rehoboth, MA
  • Developed excellent relationships with managers and fellow team members to achieve success, build professional relationships and support positive work environment.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
  • Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Resolved and escalated customer issues quickly to uphold strong customer relations standards.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
Education
Associate Level Technician: BMW Military Service Technician Education Program, 10/2020
BMW MSTEP - Camp Pendleton, CA
  • Received Associate Level Technician
  • Member Level Trained
No Degree: General StudiesBristol Community College - Fall River, MA
  • Was not able to complete due to MIlitary Service
  • Became proficient in American Sign Language
High School Diploma: 06/2016
BMC Durfee High School - Fall River, MA
  • Attended college during High School through the Gateway to College program
Certifications
  • Refrigerant 609 certification
  • Can use ASL
  • Can speak Portuguese
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Resume Overview

Companies Worked For:

  • United States Marine Corps
  • Nestle Waters North America
  • Country Diner

School Attended

  • BMW MSTEP
  • Bristol Community College
  • BMC Durfee High School

Job Titles Held:

  • 3521 Automotive Maintenance Technician
  • Customer Service Representative
  • Busser

Degrees

  • Associate Level Technician : BMW Military Service Technician Education Program , 10/2020
    No Degree : General Studies
    High School Diploma : 06/2016

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