3521 Automotive Maintenance Technician Resume Example
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3521 AUTOMOTIVE MAINTENANCE TECHNICIAN
Professional Summary
Experienced Automotive Technician adept at inspecting, troubleshooting and repairing wide range of vehicles and issues. Knowledgeable about service schedules, well-versed in reading technical documentation and familiar with scoping various components. ASE Associate Certified. BMW MSTEP student.
Accomplishments
- BMW MSTEP student
Skills
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Work History
3521 Automotive Maintenance Technician, 01/2017 to 01/2021
Rich Products Corporation – Chandler , AZ
Rich Products Corporation – Chandler , AZ
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Maintained fleet vehicles in good working order by following preventive and corrective maintenance schedules according to OEM.
- Supervised and mentored 44 team members and facilitated daily service operations to drive business growth.
- Explained estimates and determined repair timelines to manage customer expectations.
- Delegated and supervised vehicle work to team for repairs.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Worked on M142 High Mobility Artillery Rocket System, Medium Tactical Vehicle and High Mobility Multipurpose Wheeled vehicles to repair engines, transmissions and electrical systems.
- Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.
- Diagnosed malfunctions and developed effective resolutions with minimal oversight.
- Maintained cleanliness, safety and efficiency of garage.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Delegated jobs to subordinates and monitored quality of work.
- Wrote work orders and updated accounts in workshop computer.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on military trucks.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledgebase.
- Performed safety and emissions inspections.
- Changed, rotated and balanced tires.
- Attended safety meetings and implemented policies with junior team members.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Technician , 10/2021 to 05/2022
Fm Global – Plymouth , MN
Fm Global – Plymouth , MN
- Determined maintenance requirements and assigned repairs to qualified employees.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Maintained quality assurance and customer satisfaction objectives.
- Completed job reports and logs immediately following service calls.
- Set up and performed test activities.
- Suggested specialized fixtures, test equipment and procedures for failure analysis.
- Mentored junior technicians in maintenance, repair and reporting duties.
- Addressed routine equipment maintenance according to established schedule.
- Scheduled maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Tracked and recorded parts and labor costs related to each service call.
- Tested components and systems to evaluate performance and identify concerns.
- Read manuals and manufacturer instructions to install and troubleshoot devices.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Maintained compliance with regulatory standards and safety requirements.
- Monitored spare parts inventory and addressed shortages with purchasing personnel.
- Prioritized tasks and planned workflows to meet operational targets.
Technician, 02/2021 to 10/2021
Country Diner – City , STATE
Country Diner – City , STATE
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Determined maintenance requirements and assigned repairs to qualified employees.
- Maintained compliance with regulatory standards and safety requirements.
- Read manuals and manufacturer instructions to install and troubleshoot devices.
- Scheduled maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks.
- Mentored junior technicians in maintenance, repair and reporting duties.
- Addressed routine equipment maintenance according to established schedule.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Customer Service Representative, 04/2016 to 09/2016
Company Name – City, State
Company Name – City, State
- Leveraged sales expertise to promote water products and capitalize on upsell opportunities.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Regularly exceeded daily sales and product add-on quotas.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Educated customers on promotions to enhance sales.
Busser, 06/2012 to 12/2015
Company Name – City, State
Company Name – City, State
- Developed excellent relationships with managers and fellow team members to achieve success, build professional relationships and support positive work environment.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
- Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Resolved and escalated customer issues quickly to uphold strong customer relations standards.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
Education
No Degree: General StudiesBristol Community College - City, State
- Was not able to complete due to MIlitary Service
- Became proficient in American Sign Language
Associate Level Technician: BMW Military Service Technician Education Program, 10/2020
BMW MSTEP - City
BMW MSTEP - City
- Received Associate Level Technician
- Member Level Trained
High School Diploma: 06/2016
BMC Durfee High School - City
BMC Durfee High School - City
- Attended college during High School through the Gateway to College program
Certifications
- Refrigerant 609 certification
- Can use ASL
- Can speak Portuguese
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Resume Overview
School Attended
- Bristol Community College
- BMW MSTEP
- BMC Durfee High School
Job Titles Held:
- 3521 Automotive Maintenance Technician
- Technician
- Customer Service Representative
- Busser
Degrees
- No Degree : General Studies
Associate Level Technician : BMW Military Service Technician Education Program , 10/2020
High School Diploma : 06/2016
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