LiveCareer-Resume

311 Operator Customer Care Rep resume example with 3+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with Vector + VCC + Avaya systems paired with outstanding active listening and multitasking abilities.

Skills
  • Customer Account Management
  • Efficient and Detail-Oriented
  • Data Entry and Maintenance
  • Customer Service
  • Call Center Operations
  • Adaptive Team Player
  • Multitasking and Prioritization
  • Calm and Professional Under Pressure
  • Call Documentation
  • Courteous with Strong Service Mindset
  • Understanding Customer Needs
  • Inbound and Outbound Calling
  • High-Energy Attitude
  • Upbeat and Positive Personality
  • Answering and Routing Calls
  • Resolving Customer Issues
  • Building Customer Trust and Loyalty
  • Payment Processing
Education and Training
Brooklyn Learning Arts Brooklyn, Expected in 05/2009 GED : - GPA :
Experience
Peraton - 311 Operator Customer Care Rep
Sacramento, CA, 01/2023 - Current
  • Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Surpassed quality target by working through scripted response plans and applying personal knowledge base to resolve concerns.
  • Prepared customer reports by gathering data collected during customer interactions.
  • Audited customer account information to identify issues and develop solutions.
  • Promptly responded to customer inquiries and resolved complaints to promote loyalty.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Conduent Call Center - Ezpass /Customer Service Representative
City, STATE, 01/2022 - 12/2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Set up and activated customer accounts.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Am Pm Medical PC - Data Entry Clerk
City, STATE, 07/2021 - 01/2022
  • Collected and organized information for entry, prioritizing entries to increase efficiency.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Maintained database by entering new and updated customer and account information.
  • Remained focused for lengthy periods to accurately perform work with adequate speed.
  • Exceeded quality goals to support team productivity.
  • Detected flaws in customer and account data, resolving issues and communicating with supervisors.
  • Transferred completed work for review and approval.

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Resume Overview

School Attended

  • Brooklyn Learning Arts

Job Titles Held:

  • 311 Operator Customer Care Rep
  • Ezpass /Customer Service Representative
  • Data Entry Clerk

Degrees

  • GED

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