Aug 23, 2018 - 02:23 PM
One way to get an idea of what abilities you should include is to look at other resume samples. This < href="https://www.livecareer.com/resumes/examples/customer-service/customer-service-representative">resume example showcases some sought-after customer service skills. These include conflict resolution, problem solver, energetic work attitude, courteous demeanor, and service-oriented. Both verbal and written communication as well as multitasking and teamwork are other good skills.
For each specific job, look at the job description and list skills from it that match your abilities. Use the same wording, as this will help your resume get past ATS, which stands for applicant tracking systems. It is a program that matches keywords with resumes, and recruiters only consider those with high match rates. If you combine strong industry-specific skills with those listed in the job ad, you will be ahead of the game.
Sep 28, 2018 - 04:11 PM
The skills that recruiters want to see on a customer service representative resume include good communication skills, leadership abilities, an ability to handle high-stress situations, and multitasking and organizational skills. In addition, try to include specifics, such as customer service successes (“Brought in 12 new customers for one month, the highest number for the company in five years”) or info on how you developed resiliency after dealing with a wide variety of problems.
Customer service representative jobs can be stressful, so mention any conflict resolution skills you’ve developed, or how you are able to multitask under pressure. If you met or exceeded goals, such as getting the most credit card applications on your team, or received great online reviews from customers, be sure to mention it on your resume. Employers are looking for customer service representatives who can A) help them attract and retain customers, and B) are willing to go above and beyond to ensure customer satisfaction over the long-term.
One final thing: Be sure to focus on adding the leading high-value skills that are listed in the customer service job ad you’re responding to. The skills you list in your resume must align with the ones that are listed in the job ad.