If you’re trying to get a hiring manager to notice your talents and skills, it’s essential to have a well-written curriculum vita. You can get top CV writing tips and ideas to use for your own job application process by using the helpful customer service representative CV example below. As you read over the example, you’ll get an overview of what sections you’ll need to include in your own CV, such as a professional summary, details about your previous jobs, a list of your educational credentials, an overview of your skills and information about your hobbies or interests.
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T: 000-000-0000
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Customer service professional with a demonstrated commitment to providing incredible service for the past 12 years. Strong communication skills that allow me to listen to a customer’s problem and suggest acceptable solutions. Quick and thorough decision maker with the ability to resolve customer concerns while keeping everyone satisfied. Dedication to keeping my skills and knowledge up to speed by learning new computer software, working with innovative customer service approaches and being part of a team of knowledgeable colleagues.
- Discussed account details with customers and recommended products and services to them based on listening to their needs and interests.
- Solved problems with billing, service or product quality issues customers called about by making referrals to the appropriate supervisor, investigating billing details or scheduling service appointments.
- Achieved high call quality scores each week, based on each customer’s level of satisfaction after they received a resolution.
- Entered orders for customers in a computer system for products or services and recorded customer information in the database.
- Processed refunds for customers or billing adjustments based on information from a computerized billing system and customer feedback.
- Answered daily calls from customers in a high-volume call center regarding service problems, product order progress and other concerns.
- Recognized as a top call center agent with above average satisfaction rates on monthly customer service surveys.
- Top customer service skills
- Ability to effectively deal with conflict
- Excellent multitasking ability
- Experience in a high-volume call center fielding approximately 30 calls per day
- Strong listening and communication abilities
- Volunteer at a local nursing home for the past eight years. Provide conversation and companionship to senior members of the community.
- Aquarium enthusiast for most of my life. Currently have two large 125-gallon saltwater aquatic tanks filled with marine life, such as tropical fish, live rock, invertebrates and coral species.
- Certified member of the Daughters of the American Revolution. Researched and documented my family tree, tracing my ancestors back to the 14th century.
Tips for Writing Your Customer Service Representative CV
Customer Service Representative Overview
When you read over the customer service representative CV example, you will get additional details about some of the necessities that are important for this job. The biggest focus in a customer service representative’s job is providing outstanding service to people. You must connect with customers either via telephone or in person and have a solid knowledge of the services or products your company provides. You may need to take orders, handle complaints and set up or cancel accounts. A customer service representative should keep clear records of interactions with each customer. Depending on the company you work for you will need to use computers proficiently and may be required to learn how to use specific database software.
Skills and Knowledge to Include in Your Customer Service Representative CV
In order to land a great job as a customer service representative, you will need to prove to the hiring manager that you have the right skills and knowledge. If you look over the customer service representative CV example, you can get some ideas about how to phrase these important details. In the skills section of your CV, be sure to highlight your ability to actively listen. Critical thinking skills and customer service expertise are also important abilities to include in this part of your CV. Many customer service positions today also require proficiency in computer software, so give details about the programs you have knowledge of. Additionally, make sure your work history addresses these key factors of any customer service job. In your CV, it’s vital to give details about your experience with customers and provide specific examples that prove your commitment to excellent service. Your written communication skills can be demonstrated with a well-written CV, and you can give some details in your work experience section about your communication ability as well.
Tips for Writing an Excellent CV
Once you have a strong understanding of the customer service representative CV example, it’s time to begin crafting your own document. Here are some additional tips to help you get started:
- Start with a compelling personal statement that makes the hiring manager want to continue reading to find out more about your talents and expertise.
- List your recent work experiences and give information about your responsibilities, accomplishments and contributions by using strong action verbs.
- Give details about your educational accomplishments, such as degrees earned, certifications completed and training classes you have taken.
- Make a detailed list of relevant skills you have developed throughout your professional and academic career.
- Be sure to carefully proofread your CV several times to catch any potentially embarrassing spelling or grammatical errors.
