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The core of a good customer service representative recommendation letter is made up of mentions of professionalism and attention to detail. To help a candidate get a customer service representative job, it helps to make a potential employer trust the candidate with a good recommendation letter.
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Please let this letter serve as an official recommendation for Francine Hopper as a customer service representative. I am a logistics manager at Francine’s former employer and it was painful when we made the decision to outsource our customer service duties and release our entire customer service staff. But Francine took it in the same professional manner that she always approached her job.
Francine is someone who genuinely wants to help people, which makes her an ideal customer service representative. She takes the time to understand her role in the company and she also becomes very familiar with the limitations of her position as well. As much as Francine wants to help others, she also has no problem transferring a customer to someone who can offer better assistance.
Francine was always at or near the top of our customer satisfaction ratings and that is something that she was always very proud of. I sincerely believe that my company’s loss can be another organization’s tremendous gain by hiring Francine to be a customer support representative. If you have any questions, please feel free to contact me.