Technical Support Resume Examples

LiveCareer’s technical support resume examples are designed to help you easily identify which industry skills and qualifications hiring managers want to see from applicants. With the Bureau of Labor Statistics predicting a faster-than-average rate of job growth for this position, learning to write strong resume content and utilize the right template and format can bring you closer to a position in this growing field. Study our resume example to learn how.

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What is a Technical Support?

With oversight from a computer system or network administrator, technical support personnel advise and help computer users when they experience computer network issues. They also troubleshoot and study and assess technical issues, and they may perform standard maintenance on a company network. Besides working for organizations, technical support personnel are also employed as help desk technicians assisting personal computer users either onsite or remotely. Because computer issues rarely crop up at an opportune time, those in technical support often work outside regular business hours, clocking in on weekends and nights.

What Makes This a Great
Technical Support Resume Example?

Our technical support resume examples are written by certified resume writers who know what recruiters look for in top candidates. Our resume examples offer insights into the resume-writing process, including these critical elements of your document:

  • Professionally-written content: Our resume examples are written with the most sought-after keywords and phrases in mind. In the example, phrases like “eager to share technical know-how and provide service for common operating systems” will catch the eye of a hiring manager. Use these phrases in your own document or use our Resume Builder for pre-written text suggestions that will help you articulate your level of expertise.
  • Choose the right format: If you have solid work experience, consider using a combination resume format like in this example. This resume format helps mid-career professionals shine by putting equal weight on professional experience and skills. For less experienced workers or those seeking senior-level roles, a functional or chronological resume format may better suit your needs.
  • Select the appropriate template: Your resume’s template refers to its design. This resume example uses colored columns to make the content stand out. This makes good use of page space, and it separates quick snapshots of information on the left from her work history and professional summary rundowns on the right. Our builder will recommend resume templates for every job title.

 

3 Technical Support Professional Summary Examples

If you need inspiration while writing your technical support professional summary, turn to our resume examples as you learn to craft your own. Here are three professional summaries to consider for your technical support resume:

  1. Dedicated technical support with five years of experience specializing in non-IT users. Committed to remaining up to date on latest operating and network systems. Highly value clear communication with users and helping them understand how to get the most out of their computer hardware and software.
  2. Eager technical support seeking entry-level employment with a small software company. Recently earned two vendor certifications, and open to earning certification in specific company products. Possess tested critical-thinking and active-listening skills.
  3. Technical support specialist with background in customer service. Balanced skills in analyzing and evaluating computer issues and assisting customers using terms they can understand. Experience leading a small team of three computer user support specialists.

3 Technical Support Work Experience Examples

Our resume examples are designed to show you how to construct your technical support work experience section. Study them to learn how to add your personal metrics for more impact, or use the pre-written content provided by our Resume Builder to fill in this critical section. Here are three work experience examples the builder might suggest:

  1. Oversaw daily computer system performance and maintenance.
  2. Worked with managers and other team members to understand common customer issues and any hardships experienced.
  3. Ran computer diagnostics, read technical manuals and worked with users to analyze and resolve issues or offer technical insight.

Top Skills for Your Technical Support Resume

With the LiveCareer Resume Builder, you do not have to submit a resume with lingering worries over whether you included the right skills. Include the builder-recommended technical support skills, use your own or incorporate a blend in your document. Here’s an example of hard and soft skills our resume writers may offer:

Hard Skills

  • Password management
  • Automated installation software
  • Disaster recovery
  • Call center software

Soft Skills

  • Personal and customer service
  • Complex problem-solving
  • Active learning
  • Decision-making

Building Your Technical Support Resume with Our Builder:

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Technical Support FAQs

What are the roles and responsibilities of technical support?

Technical support personnel aid and advise computer users and organizations regarding various computer issues. They may test, troubleshoot, maintain and analyze computer networks and software. Support specialists often work under computer systems and network administrators’ supervision to help both IT and non-IT users. Their jobs may require them to work at call centers or remotely, sometimes working nights and weekends.

What is a tech support salary?

As of May 2019, the yearly median wage for computer network support specialists was $63,460. The lowest 10% made less than $38,990 the same year, and the highest 10% made in excess of $106,420. Tech support professionals working as computer user support specialists earned a median annual salary of $52,270 in May 2019, with the highest 10% making more than $88,470 and the bottom 10% making less than $32,330.

Is there any growth in technical support?

Through 2028, those in tech support can expect 10% employment growth, which is faster than the average for all occupations. Companies upgrade to new computer equipment and software, which drives the need for technical support, and these workers must also repair and install the equipment and software. Healthcare industries have an increased need for IT specialists, an additional factor increasing job growth and demand.

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