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Most job openings have many candidates apply. This means if you are hoping to be hired, you need a way to stand out from all the competition. Your resume is your best tool for making a strong impression with employers, and one of the best ways to strengthen your resume as much as possible is to review samples. Use the following customer service manager resume template for Word to understand how to create eye-catching skills, education and experience sections, as well as a good summary.
Writing Your Summary Statement
The summary section is meant to be an introduction and hook for your resume. It is not guaranteed that every employer will read your entire resume, so your goal should be to catch their attention and encourage them to continue reading. The customer service manager resume template for Word demonstrates an effective approach to this task.
• The summary statement should be written in first person, but shouldn’t use any personal pronouns
• It is acceptable to use sentence fragments; employers will not consider it a mistake
• You can write your summary as a short paragraph or as about three bullet points
Professional and charismatic customer service manager with more than 10 years of experience. Extensive leadership and management abilities, as well as communication skills. Highly trained service professional.
• Customer service expert confident in positions of leadership
• Fully familiar managing a team of employees and overseeing all operations
• Provide instruction to improve the customer service offered by the sales team
Talented and experienced manager with extensive knowledge of customer service. Held position of leadership for five years. Prioritizes communication, both interpersonal and professional, to provide better customer service to clients.
• Experienced customer service manager with nearly a decade of working experience
• Analytically minded and capable of extensive critical thinking
• Skilled communicator, with employees, other managers and customers
Writing Your Skills Section
The skills section is relatively short, which makes it easy for employers to absorb the information quickly. You can easily strengthen your resume by including keywords and phrases from the job description in this section. Review the customer service manager resume template for Word and the following tips and examples to create your skills section and meet all employers’ expectations.
• Your skills section should be between five and eight bullet points
• Think about what you will be doing on a daily basis if you are hired in order to determine which skills are directly related, but do not include irrelevant skills
• Each bullet point should take the form as either a single word or a short phrase
Some of the most common skills to include in a customer service manager resume are listed below:
• Leadership and management
• Excellent customer service
• Interpersonal and professional communication
• Negotiation techniques
• Highly organized and capable multitasker
Writing Your Work History Section
Because the work history section is the most important, you should focus on including the strongest information and make it the longest section. There are very specific expectations for the format of this section, so follow the examples below and the customer service manager resume template for Word carefully.
• Including real metrics is a good way to strengthen this section and add credibility to your entire resume
• It is vital that each bullet point begins with a strong action verb, as employers will be expecting this
• Describe previous jobs in past tense; only your currently held position should be written in present tense
Use the following examples to improve your own work history section.
• Oversee all interactions with customers to ensure proper customer service is provided at all times
• Provide instruction and guidance to the customer service team
• Create training material to establish new expectations for service employees
• Interact with customers, providing excellent customer service and resolving all conflicts quickly and respectfully
Writing Your Education Section
The education section is typically the shortest section in your resume. It will usually only include the school, date of graduation and the type of degree earned. The customer service manager resume template for Word demonstrates the proper education section format.
• You do not have to list the date of graduation if it is more than 10 years ago
• Do not include your exact GPA or high school information unless the employer has requested it specifically
• If you have had relevant internship experience or earned a certificate that is important to the position you are applying for, feel free to include this information
Master of Science in Business Administration – 2013
University of Santa Barbara, California
Bachelor of Science in Communication – 2011
University of Santa Barbara, California
Bachelor of Science in Communication – 2016
University of Orlando, Florida
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