Customer Service Resume Templates
Customer service jobs call for great communication skills, and the ability to direct users to what they need. Now it’s your turn to communicate how valuable you are to employers, and direct them to your best qualifications. Take your customer service career to the next level by using our professional resume templates and tips.
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Other Popular Templates in the Customer Service Space
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To stand out from other customer service applicants, you need to satisfy employer requirements in your resume. But what are employers in particular fields looking for? If you’re a Call Center Customer Service Specialist, for example, what prime skills should you feature? How should you describe your previous work accomplishments involving call team efficiency, or maintaining accurate customer data?
Our Resume Builder takes the guesswork out of answering these questions. The builder’s expert, job-specific suggestions will help you fill out your work experience, skills, education and summary sections. The result: a professional, informative resume.
For example, if you’re creating a senior customer service manager resume, you will be provided with work history examples such as this:
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Improved overall efficiency [Number] percent by anticipating needs and providing outstanding support.
- Fielded diverse customer questions about issues such as available merchandise, current prices and upcoming company changes.
You can customize any of these suggestions to best fit with the particular job posting requirements, and match your own skills and experiences.
6 Dos and Don’ts for Writing a Customer Service Resume
- DO emphasize the right skills. Success in customer service depends on being reliable, efficient and productive within a team framework — emphasize these qualities in your resume, and provide examples from your work history that show how you’ve used your skills to make a positive impact.
- DO submit your resume in the right format. Your resume format depends on the job and your experience level. If you’re a first-time job seeker pursuing an entry-level position, aim for a functional resume, which puts the spotlight on your skills. If you’re shooting for a managerial role, use a chronological format, which showcases your extensive work experience. If you’re switching your career track but have plenty of applicable experiences and skills, use a functional resume, which teases out relevant work details and skills.
- DO mention certifications and special training. Displaying any certifications that relate to customer service can give you a leg up on the competition, and demonstrates to recruiters that you’re serious about your career track. You can feature these credentials in your education section, or create a separate “Certifications and Training” section to highlight them.
- DON’T submit a generic resume. One size doesn’t fit all when it comes to resumes. Customize your resume for each employer you contact. Look at the individual job descriptions and pinpoint what the hiring manager is looking for. If the role requires familiarity with specific software and it’s in your skill set, mention it in your resume. If the position stresses strong organizational skills, use work history examples to confirm your competence in this area.
- DON’T forget to include relevant technical knowledge. When we think about customer service, the first thing that comes to mind is interacting directly with other humans. But to excel at the job, you also need to be adept at software that tracks cases and problems. Include any proficiencies you have with database, scheduling and other administrative programs.
- DON’T hold back from including relevant experiences. Even if your work history looks skimpy, mention any extracurricular activities or volunteer work that ties into customer service. For example, volunteering at a check-in table at a fundraising event indicates that you are organized, and can provide efficient, helpful service.
Beat the ATS with Sought-after
Customer Service Skills
It’s estimated that 75 percent of recruiters and talent managers, and 90 percent of Fortune 500 companies use applicant tracking systems (ATS) to screen resumes for the right keywords and phrases that match what the job requires. So if you’re applying for a customer service job in a large, established company such as a major airline or hotel chain, your resume has a high probability of being scanned through an ATS.
To make sure your resume will pass the ATS scan, pinpoint skills that are relevant to customer service, and include them in your resume. Our templates and Resume Builder suggestions will give you a head start on using the right keywords. You should also match popular related customer service skills from the list below with skills mentioned in the job description:
- Conflict resolution
- Product knowledge
- Time management
Resume Success Stories
Statistics and Facts About Recruiting and
Jobs in Customer Service
Median Annual Pay by Job:
Source: Bureau of Labor Statistics and Salary.com
Most Popular Customer Service Occupations:
Source: Fit Small Business
Customer service representative
Front desk agent
Call center representative
Guest service agent
Most Common Bachelor Degrees for
Customer Service Representatives:
Customer Service Representative Diversity Statistics:
Other Customer Service Industry Facts:
- When asking consumers what impacts their level of trust with a company, offering excellent customer service ranked number one.
- In a recent survey, 73 percent of consumers stated that they stick with a brand because of friendly employees or customer service representatives.
- One-third of consumers say they would consider switching companies after just one instance of bad customer service.