Caring Youth Care Worker with 4 years of experience mentoring troubled adolescents. Adept at working with homeless, runaway and delinquent youth. Diligent in supervising youth activities, teaching life skills and promoting self-esteem and healing through individual and group counseling, Analyzes situations effectively and accurately and works independently.And also a very
Multi-talented sales associate consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. I am also always willing to learn new things to better myself and the ones around me.
Skills
Abuse identification
Life skills instruction
Youth advocacy
Relationship development
Inbound and outbound calling
Customer service
Self-direction
Medical terminology knowledge
Negotiation
Credit card processing
Strategic sales knowledge
Staff education and training
Stock management
Retail store support
Report preparation
Route dispatch
Money handling abilities
Order fulfillment
Complaint resolution
Sales expertise
Shelter arrangements
Records Maintenance
Team management
Supervision
Business operations
Problem resolution
Work History
07/2019 to Current
Youth Care Worker Childserv – Waukegan, IL,
Completed clear and concise documentation of youth behavior and actions.
Evaluated needs of youth and outlined measures to address.
Assisted youth with obtaining resources such as food, clothing and shelter.
Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
Completed home welfare checks to align with state and program guidelines.
Monitored progress and documented any patient health status changes, keeping healthcare team updated.
Reported child abuse in accordance with legal standards of mandatory reporters.
Developed rapport to create safe and trusting environment for care.
12/2017 to 07/2019
Youth Care WorkerChildserv – Naperville, IL,
Assisted youth with obtaining resources such as food, clothing and shelter.
Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
Liaised with parents of youth and community leaders to organize youth empowerment programs and activities.
Completed clear and concise documentation of youth behavior and actions.
Evaluated needs of youth and outlined measures to address.
Used interactive visuals and static worksheets to teach each student algebra and writing techniques.
Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
Organized activities for birth parents and in-home support counselors.
Developed rapport to create safe and trusting environment for care.
03/2014 to 12/2017
Sales AssociateCheckout.Com – Amsterdam, NY,
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Maintained records related to sales, returns and inventory availability.
Maintained plant health and attractiveness with proper sunlight, water and nutrition.
Completed opening, closing and shift change tasks efficiently to keep store ready for guests.
Worked outdoors in all weather conditions to care for plants and serve customers.
Helped customers choose optimal trees, shrubs and flowers based on current needs.
Kept register drawer accurate by correctly tabulating sales and processing payments.
Reset garden center to incorporate popular new seasonal plants for customers.
Promoted additional products such as potting soil and fertilizers to increase per-customer sales.
Restocked shelves with new plants each day and rotated stock for optimal appearance.
Sought out customers to help and offered immediate assistance with locating items and making selections.
Watered plants every Timeframe and regularly checked for naturally wilted parts to remove.
Trained and mentored new associates by modeling customer service methods, product knowledge, and check out techniques.
Displayed exemplary customer service by greeting customers and answering questions concerning products and inventory.
Displayed color selection using intriguing and creative displays of swatches, painted pieces and sample books.
Informed customers of in-store promotions and events for paint department.
Stocked aisles with merchandise and cleaned paint counter for orderly appearance.
06/2013 to 03/2014
Sales AssociateCheckout.Com – Chicago, IL,
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Maintained records related to sales, returns and inventory availability.
Maintained organized, presentable merchandise to drive continuous sales.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Prepared merchandise for sales floor by pricing or tagging.
Engaged with customers to effectively build rapport and lasting relationships.
Education
Expected in 06/2013
High School Diploma : Audio Video Tech Porter High School - Brownsville, TX, GPA:
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