Customer service oriented; knowledgeable in data analysis, cost/budget analysis, sales, financial statement analysis; skilled in product flow; trained in statistical process control methods, root-cause analysis and in testing and inspection methods.
Analytical; skilled in research and time management; ability to multi- task; conflict resolution skills; ability to problem solve.
Excellent written and verbal communication skills, has the ability to work independently or collaboratively in a team environment.
Writing Consultant Supervisor01/2011
to 01/2014 Indiana University – Gary,
Experience with data collection and analysis/quantitative research methods: essays, research papers, cover letters for internship or graduate school, and senior theses to ensure accuracy and consistency.
Gather data, maintain reports, and confer with instructors on student course assignments and progress.
Schedule employees, develop tutor programs, training, and managed hiring processes.
Conducted workshops and class development sessions.
Worked with the communications team to drive internal promotion of company programs, initiatives, guiding principles and mission.
Supplemental Instruction (SI) Leader01/2011
to 01/2014 Indiana University – Gary,
Developed informal quizzes from the lectures.
Conducted biweekly question and answer sessions with students.
Served as an assistant for the professor and a mentor for students.
Kept records and communicated assessment of student progress.
to 01/2012 Indiana University – Gary,
Performed accurate record keeping and conducted workshops.
Assisted in proctoring tests and communicating with special needs students.
Trained other Assistants and provided writing assistance for a broad range of academic essays and research papers.
to 01/2010 GTG Incorporated – Michigan City,
Provided administrative support to President and Board of Directors.
Maintained corporate calendars and developed itineraries for executive meetings.
Made travel arrangements.
Overhauled recordkeeping system from manual to computer-based, creating a user-friendly and systematic information management system and reducing data-retrieval time.
Coordinated a busy travel calendar for 80 Missionaries which included six international symposiums annually, ensuring all events are successfully executed.
Coordinated customer relationship management through marketing initiatives and revenues.
Generated reports that assisted upper management with decision making.
Interim Manager / Assistant Manager01/2006
to 01/2008 Wilson's Leather Incorporated – Michigan City,
Coordinated employee management, cash register operations, and inventory.
Analyzed operating and financial statements for profitability ratios.
Maintained store staff by recruiting, conducting orientation, and the training of new employees.
Worked with UPS and FedEx to develop a plan to effectively and efficiently move freight to destinations within company's service standards.
Managed and implement security and loss prevention procedures.
Human Resources Manager01/2001
to 01/2006 Community Incorporated – Michigan City,
Managed nonprofit accounting program, Knowledge of HRIS systems (ADP) and MS Office skills, document control management and executed capital campaigns.
Executed full-cycle recruiting for all nonexempt, exempt, and temporary employees; conducts new-employee orientations, supervised 20 daycare workers and teachers for pre-kindergarten through 8th grade, and conducts exit interviews upon termination.
Maintained compliance and management of FMLA, W/C, and Unemployment and with federal and state regulations concerning employment; delivered training and conflict resolution in an equitable manner.
Prepare and manage safety procedures in accordance with Company, OSHA, and DOT guidelines.
Electro-Galvanizing Operator/Metallurgical Technician01/1991
to 01/2001 ARCELORMITTAL I/N TEK-KOTE – New Carlisle,
Adjusted metric system set-up, calibrations, inspection and alignments.
Trained new operators and technicians on Business Level 3 operating system.
Experienced in autonomous team concept and multi-skilled workforce.
Compiled data, integrated metallurgical specifications, and monitored distillation of chemical solutions.
ISO 9000, 9001 and OSHA experience.
B.A: Political Science IU Northwest1 2014-
GPA: HONORS/ACTIVITIES Recipient, Dean's List GPA: 3.3 GPA: 4.0Political Science IU Northwest HONORS/ACTIVITIES Recipient, Dean's List GPA: 3.3 GPA: 4.0
Committee Member, Indiana University Northwest Search Committee Coordinator for Academic Advising and Tutoring, 12/2013
Member, National Leadership and Success Society - Sigma Alpha Pi chapter, 2012 - Present
Member, Political Science Honor Society Pi Sigma Alpha, 09/2013 - Present
Member, Pre-Law Society, 03/14/2014 - Present
academic, accounting, administrative support, ADP, C, cash register, concept, conflict resolution, customer relationship management, data collection, decision making, essays, financial statements, hiring, HRIS, inventory, ISO 9000, letters, loss prevention, employee management, marketing, meetings, mentor, Excel, Microsoft Office, MS Office, Outlook, PowerPoint, Word, operating system, processes, progress, record keeping, recruiting, research, safety, travel arrangements, workshops
VOLUNTEER EXPERIENCE Founder and Volunteer, College Starting Block, an organization that assist students with the resources necessary to complete their college degree. (1/2007 - Present)
Recipient, 'Women Helping Women' volunteer leadership award presented by IU's First Lady Laurie Burns McRobbie, founding co-chair of Women's Philanthropy Council. (4/ 2014)
Coordinator, Community Service to provide food and refurbished schools, orphanages, and housing to families in Peru, Russia, Ethiopia, Sierra Leone, Ghana, and QwaQwa, Cape Town, Johannesburg, Durbin, and Port Elizabeth South Africa. (4/2001 - 11/200