A dedicated and responsible service expert with 10 years worth of demonstrated skills in member communications, resourceful solutions and exceptional work ethic.
As a proud and focused engagement specialist, I’ve acquired strong understanding of professionalism and all of its efforts.
Skills
•Bilingual •Reliable •Punctual •Initiative •Proficient •Effective team working skills •High level of organizational skills •Excellent communicator •Precise attention to detail •Ability to multi-task •Outstanding work ethic •Internal and external problem solving
Design and implement monthly calendars consisting of arts & crafts activities, medically-lead health seminars, organized group fitness programs lead by licensed instructors.
Create educational materials on wellness related topics such as exercise, nutrition, manage of asthma, mental health resources, etc.
Organize monthly "Health Fair" styled events to promote our facility's services and further enrich the quality of life for members whom have already been enrolled.
Provide individual support and counseling for our patients of 65 years and better. Dedicate the most profound availability to members with delicate health matters or concerns.
Work closely with center manager and instructors to maintain day-to-day work-flow functions and execute safe and intricate work-out routines.
Serve as a liaison for language-barrier difficulties and related occurrences.
Assist in training new colleagues, serving as a temporary "fill" for absent associates in other work areas or departments, attend to other miscellaneous tasks/duties upon request or as needed.
01/2019 to 06/2021
Head Service CashierEhm Senior Solutions – Saline, MI,
Assure cash drawer at the start and end of each shift, accounting for errors and resolving discrepancies.
Assist with and complete Lottery transactions accurately.
Acted with leadership as a resource to resolve returns, exchanges, claims, complaints, etc. utilizing POS systems.
Recorded and reported sales data, statistics, etc. to Central Offices in a timely manner.
Helped customers complete purchases, locate items and join reward programs.
Assist 100% of customers with extraordinary detail and concern.
Resolved differences between accounting information and cash drawer.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Restocked, arranged and organized merchandise to drive product sales.
Provide exceptional service, safety and precaution during COVID-19 restrictions.
Engage, assist and execute professionalism and personable services with a smile.
Maintenance and cleanliness among the service desk, lobby, aisles, registers, etc.
Train and demonstrate work ethic in alignment with the proper protocol of the workplace to current and on-coming co-workers and customers.
Contribute emphasis towards add-on sales, membership upgrades and new card enrollments
09/2011 to 02/2016
Bus Aide, Volunteer-Classroom Assistant Chicago Public Schools Board Of Education – City, STATE,
Morning and afternoon loading of Special-Needs/handicapped students.
Receive and deliver students to and from school/home in a safe and timely manner.
Repot
Use basic signing and/or specialized interactional techniques to communicate through barriers.
Assure proper conduct and discipline throughout the work environment; report conduct on bus or pick-up/drop-off site to appropriate school personnel.
Diligent and detailed attention while moving about the bus to attend to student needs.
Inform parent and appropriate school personnel of behavior, illness or incidents/accidents; required to relay messages between home and school.
Required to perform CPR, first-aid, and/or specialized physical healthcare procedures.
Assist lead teachers with lesson plan creation and materials development.
Oversaw students in the classroom and common areas to monitor, enforce rules and safety.
Attend training classes, parent conferences, and faculty meetings to stay up-to-date on student progress.
Partnered with teacher to plan and implement lessons following the school's curriculum, goals, objectives and philosophies.
Supported student learning objectives through personalized and small group assistance.
Organized classroom materials to help teachers prepare for daily instruction and activities.
06/2012 to 09/2015
Sales SpecialistVictoria’s Secret – City, STATE,
Performed cashier duties, including accepting and processing customer payments and balancing receipts: Cash, Check, Debit, Visa, etc.
Provide exceptional safety and privacy during fitting-room duties.
Support retail distributors, dealers and customers through in-person and telephone engagement.
Educate customers about product features and benefits to help store numbers and sales.
Motivated and trained new team members to meet and exceed sales goals through positive reinforcement.
Provided first-rate service to all customers and potential customers.
Education and Training
Expected in 06/2011 to to
High School Diploma: Lincoln Park High School - Chicago, IL GPA:
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