Obtain a position as a team-player in a people-oriented organization where I can maximize my experience in a challenging environment to achieve corporate goals to increased profitability and sales volume. Highlights Strong research, planning , and organizational skills High level of integrity and the ability to thrive in a fast paced environment Proficient with Microsoft Word, Excel, PowerPoint, Typing People-oriented, Dedicated to Customer Service Able to work under pressure and independently, sales oriented, and flexible Customer service driven, with inbound and outbound principles and practices
Vast technical knowledge
Patient and diligent
Exceptional telephone etiquette
Training and development
Client relations specialist
Strong organizational skills
Interacted with 50 affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers.
Fielded and processed up to 30 calls per day.
Named “Associate of the Quarter” for exceeding all customer service goals.
Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development.
09/2015 to 06/2016
Wellness Concierge/Sales RepTru Fusion - Las Vegas, NV
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Prevented store losses using awareness, attention to detail and integrity.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Worked as a team member performing cashier duties, product assistance and cleaning. Resolved product issues and shared benefits of new technology.
02/2015 to 01/2016
Retail Marketing Specialist/ SupervisorHard Rock Caf? - Las Vegas, NV
Work with all operating areas to develop staffing schedules: drive, mange, and maintain sales and marketing growth for productive: Work seamlessly with associated sales managers ?marketing strategies: Responds to and handle guest problems and complaints: Responsible for representing the company to guests and potential guests to increase awareness, project a positive brand image, generate excitement with the effect of increase profit, sales opportunities and guest loyalty.
Worked independently ?drive visitors to the caf? through promotional offers- distribute product samples, brochures, flyers to source new sales opportunities.
Demonstrate a high level of organization, attention to detail and a sense of urgency.
01/2011 to Current
Customer Service Rep/ Client RelationsAestheitc Flow Skin&Body/ Pure Chemistry Aesthetics - Denver, CO
- Customer Service / Sales Manage all customer inquiries, oversaw customer accounts, researching documentations, and resolving billing adjustments.
Explain contract terms and conditions, promote products and services to prospective clients, outbound and inbound sales calls.
Maintained a daily, weekly and monthly company report to reflect growth and goals to assure the company needs are being achieved.
Partner with management to create opportunities for growth through marketing events.
Front Desk duties, answer phone- greet clients, cashier duties, balancing-audit control-data entry, marketing of product & services through e-mails distribution, inventory control.
Operated cash register with proficiency.
Successfully managed the activities of 5 team members in multiple locations.
Inspected finished products for quality and adherence to customer specifications.
08/2008 to 12/2009
SERVER ASSISTANTJB Dawson Restaurant & Bar - Lancaster, PA
Clean off plates and glassware from tables, re-set tables in restaurant style, make sure the chairs and floor area around the table is clean, bring all dishware to the dish area for cleaning, re-stock service stands, folding napkins, polishing silver and glassware, adhering to sanitation and safety policies.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
High School DiplomaRange View High School - CO
Computers Tech Studies Proficient with Microsoft Word, Excel, PowerPoint. Typing
Coursework in Marketing, Public Relations and Promotions Management
9News HealthCare ? stocked in distribute can goods for the homeless shelter, Memorial Day March Parade-salute participate
attention to detail, billing, brand identity, brochures, cash register, cashier, closing, Client, clients, Customer Service, data entry, image, inventory control, marketing strategies, marketing, merchandising, Excel, PowerPoint, Microsoft Word, policies, marketing of product, profit, quality, researching, Retail sales, safety, selling, Sales, sales plans, staffing, tables, phone, Typing
Volunteer 9News HealthCare ? stocked in distribute can goods for the homeless shelter, Memorial Day March Parade-salute participate