I am a Half Moon Bay High school graduate, and now going to Canada College in Redwood City. I am currently going to Canada to achieve my pre-requirements and transferring to San Francisco State University and get my degree in Apparel Design and Merchandising. Some things about myself is that I have always been someone who has had a positive attitude and always willing to learn new things, especially if its something that will help me become more successful. I am someone who likes to keep myself busy, and I cant stand to not do anything. Its been said to me by my previous dept. manager that I am someone with great communication skills, hard worker, and does beyond what is expected to do. New Leaf Community Market is the first job I had ever applied to, and I was so grateful that going in with no experience what so ever, they offered me the job. Four years later now, I have to say that I never expected to learn so much from that store. I believe that my knowledge of how a retail store works is pretty high.
Then, immediately I got a job working for Nordstrom as a Sales Associate in their TBD department. Working for them for almost a year I learned more on giving excellent customer service and keeping a relationship with my customers.
great customer service skills
great with working with others
excellent communication skills and listening
demonstrate positive attitude
excellent organization skills
retail experience (5 years)
able to handle multiple tasks at a time, in a calm manner
bilingual (both spanish and english)
New Leaf Community MarketNovember 2011 to October 2015Wellness Clerk Half Moon Bay, CA
I first started out working for this store as a courtesy clerk at age sixteen turning seventeen.
I would greet customers, help bag, face the whole store, clean, and just be attentive to help my coworkers with whatever is needed to do.
Toward the end of being a courtesy clerk I was now being in charge of helping to train all the new members of the front end.
After about a year and a month, now turning eighteen.
I was offered to be a cashier, which happened immediately after turning of age.
I had to learn produce codes, handling the registers, customer service on the floor as well as on the phones.
I learned the counting process of our store at the end of the night, and make sure I was on the penny.
Another year had past and I was offered another new position to become part of our Nutrition and Body Care Department.
I wasn't completely sure about transferring there, but my store manager at the time kept on insisting that moving to that department would really help me learn even more than I already have.
I thought about it, and ended up moving to what we call now the Wellness Department.
In this department my daily duties are to place orders for different companies from the vitamins, placing bulk herbs order, as well as ordering the whole makeup lines that we have.
I have learned the process of receiving products and stocking it on the shelves.
I've learned how to make price tags with our machine gun, doing invoices, and helping customers all day at the same time, trying to finish my work.
What the store has taught me so much is customer service.
To consult with and educate customers on various products and uses within the guidelines, which is being done on the floor as well as on the phones.
Nordstrom October 2015 to August 2016Sales Associate San Mateo, CA
My responsibilities while working was to handle customers returns constantly, meeting my own sale goals for each day, handling being around a competitive environment, providing excellent customer service and handling them properly, and stocking new merchandise in the mornings on the days there are trucks, and making sure that our department nice, cleaned and organized.
As a sales associate I was responsible for taking care of the customers needs, whatever that may have been. Ordering for them items we didn't have or transferring them cloths that we didn't have but that they didn't need to pay for until they tried it on, which helped me build relationships with customers.
Half Moon Bay High School2013High School DiplomaHalf Moon, CA, United States
Canada CollegeBS Apparel Design and Merchandising Redwood City, CA CaliforniaIN PROGRESS
Some of my achievements while working at my previous jobs was:
Promoting me to be a cashier
Promoting me to be in the Wellness Department as a Wellness Clerk.
Another big achievement was being a leader of the weekends when my manager was away on vacation or not working.
Making sure all the back stock is being stocked, as well as the bulk herbs, placing orders I was responsible for vitamins, makeup, and body care as well as cleaning and other projects.
Meeting my sale goals as a sales associate
Courtesy Clerk, Cashier, Nutrition Body Care Clerk, Sales Associate, excellent communication skills, customer service skills, great organizational skills, five years of retail experience, stocking merchandise, and POS experience.