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walmart call center resume example with 6 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Practiced Job title with more than Number years of experience contributing to client satisfaction, retention, and loyalty. Skilled in identifying and targeting individual needs, recommending products and services, and delivering customized solutions and hands-on support. Adept at working collaboratively to deliver timely and quality responses to service requests. Offering proven history of success within call center environments, continuously surpassing goals while complying with company standards and mission.

Upbeat Customer Service professional bringing Number-year background in call center settings. Well-spoken and friendly with excellent practical problem-solving skills. Accustomed to working in team-oriented, fast-paced environments. Expertise in using diplomatic communication to defuse escalated situations.

Successful Job Title with Number years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.

Polite and professional Job Title successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Personable Customer Service professional offering experience resolving account and service concerns for customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Motivated Customer Service Representative with over Number years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in Language.

Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support.

Skills
  • Customer support
  • Logging call information
  • Customer service optimization
  • Inbound phone calls
  • Customer Relationship Management
  • Sales expertise
  • Verbal and written communication
  • Calm disposition
  • Technical Support
  • Problem-solving skills
  • Quality assurance
  • Cash Handling
  • Account management
  • Answering questions
  • Call center operations
  • Number WPM
  • Performance improvement
  • Language fluency
Work History
Walmart Call Center , 06/2018 to 05/2021
Lincoln TechNorth Las Vegas, NV,
  • Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Collaborated with Job titles and Job titles to correct mistakes, track shipments and handle damage claims.
  • Processed over Number debit and credit card and electronic check payments per Timeframe with Software and Software.
  • Completed over Number outbound calls per shift to deliver Type and Type prepared survey scripts.
  • Educated customers on company systems, form completion and access to services.
  • Assisted Number customers in average Timeframe by answering questions, responding to inquiries and handling telephone requests.
  • Responded proactively and positively to rapid change.
  • Welcomed, greeted and assisted guests in high-traffic store, generating $Amount of dollars in Timeframe business.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Surpassed sales goals through implementation of effective marketing strategies.
  • Facilitated Type orders and completed accurate to meet aggressive deadlines.
  • Managed expectations and exhibited excellent follow-through related to Task.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction Number%.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Created and maintained detailed database to develop promotional sales.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Exhibited high energy and professionalism when dealing with all levels of clients and staff.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Recorded actions taken, issues resolved and Type information to effectively manage customer accounts.
  • Executed multiple projects efficiently, including Task and Task.
  • Entered orders into Type computer database system.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
Call Center Representative, 08/2016 to 11/2018
Call Center SolutionsCity, STATE,
  • Educated customers on company systems, form completion and access to services.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Assisted team leaders by providing Timeframe status and performance reports to provide information on areas for improvement.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Consistently maintained Number% customer service satisfaction ratings through quality control and Action.
Wendy’s , 05/2015 to 12/2016
CashiersCity, STATE,
  • Determined operational weak points and implemented corrective actions to resolve concerns.
  • Greeted all customers with smile and provided friendly service to professionally handle every need.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Created and implemented new training initiatives such as online modules, interactive software, language labs and online programs, assuring continuous training to employees to promote long-term excellence.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
Education
Associate Degree In Nursing: , Expected in 05/2017 to Forest Park High School - Forest Park, GA
GPA:
Doctor Of Nursing Practice: , Expected in 04/2020 to Uei College- - Forest Park, GA,
GPA:

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Resume Overview

School Attended

  • Forest Park High School
  • Uei College-

Job Titles Held:

  • Walmart Call Center
  • Call Center Representative
  • Wendy’s

Degrees

  • Associate Degree In Nursing
  • Doctor Of Nursing Practice

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