Valet/Concierge Specialist Resume Example
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VALET/CONCIERGE SPECIALIST
Summary
I am a graduate from Florida International University. I have completed my 120 credits and expect my degree in the mail May of 2020. I majored in liberal arts with a minor in psychology. I work full time currently with a valet company where I valet cars and work the concierge in an apartment building. I have been there 6 months. I would love for Enterprise to hire me immediately. You can even call my school which is the Modesto Modique campus off 8th street in Miami Florida for proof that I finished all my credits. its the FIU so. I am a very hard worker and I am a team player. I have a lot of energy and charisma at the age of 26 years old. I enjoy running on my free time. If you hire me at Enterprise I can promise you I will work very hard to do my duties perfectly and efficiently. I will also make sure I am punctual and always presently on time. I can even work overtime if you need me to.
Skills
parking cars driving cars to customers opening and closing doors | while working concierge I would answer phones, get permission to send up food deliveries. monitor and operate the fire alarm system when necessary. keep everything clean |
Experience
Valet/Concierge Specialist | 10/2019 to CurrentCompany Name - City, State
- Earned reputation for good attendance and hard work.
- Delivered cars to customer locations.
- Recognized by management for providing exceptional customer service.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved customer satisfaction by finding creative solutions to problems.
- Handled all delegated tasks, including handling money and driving cars to people at lobby.
- Drive cars to customers effectively and efficiently.
- Open and close doors for people
- While working concierge I answered phone calls in the apartment building I was working in and deliver mail to people effectively.
- While working concierge I handled the fire alarm accordingly when there was an emergency
- While working concierge I provided premier customer service
- While working concierge I called the individual units to notify them they had a delivery.
- Kept all of my workspace clean and sanitized all the time.
Food Delivery Driver/uber/lyft | 01/2017 to 01/2020Company Name - City, State
- Inspected and maintained vehicle supplies and equipment such as gas, oil, water, tires, lights, and brakes to ensure vehicles remain in proper working condition
- Contacted customers prior to delivery to coordinate delivery times.
- Presented customers with bills and receipts and collected $ worth of payments for goods delivered.
- Obtained signatures needed to complete and process all paperwork efficiently.
- Selected and adjusted routes to maximize vehicle fuel economy and decrease delivery times by 100%.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Improved customer satisfaction by finding creative solutions to problems.
- Earned reputation for good attendance and hard work.
- Called customers ahead of time letting them know if I was to be late due to accidents or major traffic jams.
- Drove customers to destination effectively and efficiently while engaging in caring and thoughtful conversation
- Drove customers to destination safely and accurately, engaging in friendly conversation while driving.
- Improved operations by working with team members and customers to find workable solutions.
- Delivered food to customer locations within a timely manner with all condiments.
Cashier/Grocery Bagger/customer Service | 01/2008 to 01/2013Company Name - City, State
- Provided assistance with purchases, locating items and signing up for rewards programs.
- Helped customers find specific products, answering questions and offering advice.
- Trained new team members in cash register operation, stock procedures and customer service.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Processed customer payments quickly and returned exact change and receipts.
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Monitored sidewalk sales events to protect products, added new merchandise and rang up purchases at outside registers.
- Trained new employees in cashiering procedures, offering assistance in resolving any applicable issues.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Learned roles of other departments to provide coverage and keep store operational.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Increased sales 100% by suggesting specific purchases to customers and showing them items purchasable.
- Worked closely with front-end staff to assist customers.
- Welcomed customers, offering assistance to help find necessary store items.
- Properly verified customer identification for alcohol or tobacco purchases.
- Assisted customers with account updates, new service additions and promotional offers.
- Resolved issues regarding customer complaints and escalated worsening concerns to manager for remediation.
- Assisted customers by carrying packages and bags and securing purchases in vehicles.
- Communicated effectively with members of public in often crowded and noisy environments.
- Assisted customers based on currently available product, promotional and policy information.
- Observed strict safety measures while stocking shelves to prevent falls and mishaps.
- Explained store policies to customers during checkout, which resulted in fewer complaints to customer service desk.
- Helped customers complete purchases, including processing payments and bagging items.
- Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
- Operated office equipment and technology, including cash register, clock in machine and WIC checks.
- Notified customer service immediately of any spills or any issue, enabling quick clean-up and remediation.
- Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
- Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
- Bent, lifted, opened, and moved many products weighing up to 50 pounds.
- Earned reputation for good attendance and hard work.
- Collaborated with others to discuss new workplace opportunities.
- Improved operations by working with team members and customers to find workable solutions.
- Recognized by management for providing exceptional customer service.
- Answered many calls per hour to answer customer questions.
- Handled all delegated tasks, including bagging groceries and cashiering properly.
- Improved customer satisfaction by finding creative solutions to problems.
- Delivered food to customer locations within the store if they are disabled on a wheel chair.
Education and Training
Miami Killian Senior High School - - City,State | | High School Diploma01/2012
- Honor Roll 2012
Miami Dade College - - City,State | | Associate of Arts01/2015
Florida International University - - City,State | | Bachelor of ArtsLIBERAL ARTS MINOR PSYCHOLOGY, Expected in 05/2020
I HAVE ALL MY 120 CREDITS AND I WILL RECIEVE MY DEGREE IN THE MAIL MAY 2020 FOR (LATE SPRING GRADUATION).
- Major in LIBERAL ARTS
- Minor in PSYCHOLOGY
- 2.910 GPA
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Resume Overview
School Attended
- Miami Killian Senior High School
- Miami Dade College
- Florida International University
Job Titles Held:
- Valet/Concierge Specialist
- Food Delivery Driver/uber/lyft
- Cashier/Grocery Bagger/customer Service
Degrees
- Miami Killian Senior High School - City , State | High School Diploma
Miami Dade College - City , State | Associate of Arts
Florida International University - City , State | Bachelor of Arts
