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Valet/Concierge Specialist Resume Example

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VALET/CONCIERGE SPECIALIST
Summary

I am a graduate from Florida International University. I have completed my 120 credits and expect my degree in the mail May of 2020. I majored in liberal arts with a minor in psychology. I work full time currently with a valet company where I valet cars and work the concierge in an apartment building. I have been there 6 months. I would love for Enterprise to hire me immediately. You can even call my school which is the Modesto Modique campus off 8th street in Miami Florida for proof that I finished all my credits. its the FIU so. I am a very hard worker and I am a team player. I have a lot of energy and charisma at the age of 26 years old. I enjoy running on my free time. If you hire me at Enterprise I can promise you I will work very hard to do my duties perfectly and efficiently. I will also make sure I am punctual and always presently on time. I can even work overtime if you need me to.

Skills

parking cars

driving cars to customers

opening and closing doors

while working concierge I would answer phones, get permission to send up food deliveries.

monitor and operate the fire alarm system when necessary.

keep everything clean

Experience
Valet/Concierge Specialist | 10/2019 to CurrentMVP Parking - Miami, FL
  • Earned reputation for good attendance and hard work.
  • Delivered cars to customer locations.
  • Recognized by management for providing exceptional customer service.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Handled all delegated tasks, including handling money and driving cars to people at lobby.
  • Drive cars to customers effectively and efficiently.
  • Open and close doors for people
  • While working concierge I answered phone calls in the apartment building I was working in and deliver mail to people effectively.
  • While working concierge I handled the fire alarm accordingly when there was an emergency
  • While working concierge I provided premier customer service
  • While working concierge I called the individual units to notify them they had a delivery.
  • Kept all of my workspace clean and sanitized all the time.
Food Delivery Driver/uber/lyft | 01/2017 to 01/2020Uber And Lyft - Miami, FL
  • Inspected and maintained vehicle supplies and equipment such as gas, oil, water, tires, lights, and brakes to ensure vehicles remain in proper working condition
  • Contacted customers prior to delivery to coordinate delivery times.
  • Presented customers with bills and receipts and collected $ worth of payments for goods delivered.
  • Obtained signatures needed to complete and process all paperwork efficiently.
  • Selected and adjusted routes to maximize vehicle fuel economy and decrease delivery times by 100%.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Earned reputation for good attendance and hard work.
  • Called customers ahead of time letting them know if I was to be late due to accidents or major traffic jams.
  • Drove customers to destination effectively and efficiently while engaging in caring and thoughtful conversation
  • Drove customers to destination safely and accurately, engaging in friendly conversation while driving.
  • Improved operations by working with team members and customers to find workable solutions.
  • Delivered food to customer locations within a timely manner with all condiments.
Cashier/Grocery Bagger/customer Service | 01/2008 to 01/2013Publix - Miami, FL
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answering questions and offering advice.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Processed customer payments quickly and returned exact change and receipts.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Monitored sidewalk sales events to protect products, added new merchandise and rang up purchases at outside registers.
  • Trained new employees in cashiering procedures, offering assistance in resolving any applicable issues.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Increased sales 100% by suggesting specific purchases to customers and showing them items purchasable.
  • Worked closely with front-end staff to assist customers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Resolved issues regarding customer complaints and escalated worsening concerns to manager for remediation.
  • Assisted customers by carrying packages and bags and securing purchases in vehicles.
  • Communicated effectively with members of public in often crowded and noisy environments.
  • Assisted customers based on currently available product, promotional and policy information.
  • Observed strict safety measures while stocking shelves to prevent falls and mishaps.
  • Explained store policies to customers during checkout, which resulted in fewer complaints to customer service desk.
  • Helped customers complete purchases, including processing payments and bagging items.
  • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
  • Operated office equipment and technology, including cash register, clock in machine and WIC checks.
  • Notified customer service immediately of any spills or any issue, enabling quick clean-up and remediation.
  • Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
  • Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
  • Bent, lifted, opened, and moved many products weighing up to 50 pounds.
  • Earned reputation for good attendance and hard work.
  • Collaborated with others to discuss new workplace opportunities.
  • Improved operations by working with team members and customers to find workable solutions.
  • Recognized by management for providing exceptional customer service.
  • Answered many calls per hour to answer customer questions.
  • Handled all delegated tasks, including bagging groceries and cashiering properly.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Delivered food to customer locations within the store if they are disabled on a wheel chair.
Education and Training
Miami Killian Senior High School - - Miami,FL | | High School Diploma01/2012
  • Honor Roll 2012
Miami Dade College - - Miami,FL | | Associate of Arts01/2015
Florida International University - - Miami,FL | | Bachelor of ArtsLIBERAL ARTS MINOR PSYCHOLOGY, Expected in 05/2020

I HAVE ALL MY 120 CREDITS AND I WILL RECIEVE MY DEGREE IN THE MAIL MAY 2020 FOR (LATE SPRING GRADUATION).

  • Major in LIBERAL ARTS
  • Minor in PSYCHOLOGY
  • 2.910 GPA
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Resume Overview

Companies Worked For:

  • MVP Parking
  • Uber And Lyft
  • Publix

School Attended

  • Miami Killian Senior High School
  • Miami Dade College
  • Florida International University

Job Titles Held:

  • Valet/Concierge Specialist
  • Food Delivery Driver/uber/lyft
  • Cashier/Grocery Bagger/customer Service

Degrees

  • Miami Killian Senior High School - Miami , FL | High School Diploma
    Miami Dade College - Miami , FL | Associate of Arts
    Florida International University - Miami , FL | Bachelor of Arts

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