Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
I am a graduate from Florida International University. I have completed my 120 credits and expect my degree in the mail May of 2020. I majored in liberal arts with a minor in psychology. I work full time currently with a valet company where I valet cars and work the concierge in an apartment building. I have been there 6 months. I would love for Enterprise to hire me immediately. You can even call my school which is the Modesto Modique campus off 8th street in Miami Florida for proof that I finished all my credits. its the FIU so. I am a very hard worker and I am a team player. I have a lot of energy and charisma at the age of 26 years old. I enjoy running on my free time. If you hire me at Enterprise I can promise you I will work very hard to do my duties perfectly and efficiently. I will also make sure I am punctual and always presently on time. I can even work overtime if you need me to.
Skills
parking cars
driving cars to customers
opening and closing doors
while working concierge I would answer phones, get permission to send up food deliveries.
monitor and operate the fire alarm system when necessary.
keep everything clean
Experience
10/2019 to CurrentValet/Concierge SpecialistMVP Parking | City, STATE,
Earned reputation for good attendance and hard work.
Delivered cars to customer locations.
Recognized by management for providing exceptional customer service.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved customer satisfaction by finding creative solutions to problems.
Handled all delegated tasks, including handling money and driving cars to people at lobby.
Drive cars to customers effectively and efficiently.
Open and close doors for people
While working concierge I answered phone calls in the apartment building I was working in and deliver mail to people effectively.
While working concierge I handled the fire alarm accordingly when there was an emergency
While working concierge I provided premier customer service
While working concierge I called the individual units to notify them they had a delivery.
Kept all of my workspace clean and sanitized all the time.
01/2017 to 01/2020Food Delivery Driver/uber/lyftUber And Lyft | City, STATE,
Inspected and maintained vehicle supplies and equipment such as gas, oil, water, tires, lights, and brakes to ensure vehicles remain in proper working condition
Contacted customers prior to delivery to coordinate delivery times.
Presented customers with bills and receipts and collected $ worth of payments for goods delivered.
Obtained signatures needed to complete and process all paperwork efficiently.
Selected and adjusted routes to maximize vehicle fuel economy and decrease delivery times by 100%.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Recognized by management for providing exceptional customer service.
Improved customer satisfaction by finding creative solutions to problems.
Earned reputation for good attendance and hard work.
Called customers ahead of time letting them know if I was to be late due to accidents or major traffic jams.
Drove customers to destination effectively and efficiently while engaging in caring and thoughtful conversation
Drove customers to destination safely and accurately, engaging in friendly conversation while driving.
Improved operations by working with team members and customers to find workable solutions.
Delivered food to customer locations within a timely manner with all condiments.
01/2008 to 01/2013Cashier/Grocery Bagger/customer ServicePublix | City, STATE,
Provided assistance with purchases, locating items and signing up for rewards programs.
Helped customers find specific products, answering questions and offering advice.
Trained new team members in cash register operation, stock procedures and customer service.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Processed customer payments quickly and returned exact change and receipts.
Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Monitored sidewalk sales events to protect products, added new merchandise and rang up purchases at outside registers.
Trained new employees in cashiering procedures, offering assistance in resolving any applicable issues.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Learned roles of other departments to provide coverage and keep store operational.
Troubleshot and resolved issues with cash registers, card scanners and printers.
Increased sales 100% by suggesting specific purchases to customers and showing them items purchasable.
Worked closely with front-end staff to assist customers.
Welcomed customers, offering assistance to help find necessary store items.
Properly verified customer identification for alcohol or tobacco purchases.
Assisted customers with account updates, new service additions and promotional offers.
Resolved issues regarding customer complaints and escalated worsening concerns to manager for remediation.
Assisted customers by carrying packages and bags and securing purchases in vehicles.
Communicated effectively with members of public in often crowded and noisy environments.
Assisted customers based on currently available product, promotional and policy information.
Observed strict safety measures while stocking shelves to prevent falls and mishaps.
Explained store policies to customers during checkout, which resulted in fewer complaints to customer service desk.
Helped customers complete purchases, including processing payments and bagging items.
Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
Operated office equipment and technology, including cash register, clock in machine and WIC checks.
Notified customer service immediately of any spills or any issue, enabling quick clean-up and remediation.
Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
Bent, lifted, opened, and moved many products weighing up to 50 pounds.
Earned reputation for good attendance and hard work.
Collaborated with others to discuss new workplace opportunities.
Improved operations by working with team members and customers to find workable solutions.
Recognized by management for providing exceptional customer service.
Answered many calls per hour to answer customer questions.
Handled all delegated tasks, including bagging groceries and cashiering properly.
Improved customer satisfaction by finding creative solutions to problems.
Delivered food to customer locations within the store if they are disabled on a wheel chair.
Education and Training
Expected in 01/2012High School Diploma | Miami Killian Senior High School, Miami, FLGPA:
Honor Roll 2012
Expected in 01/2015Associate of Arts | Miami Dade College, Miami, FLGPA:
Expected in 05/2020Bachelor of Arts | LIBERAL ARTS MINOR PSYCHOLOGYFlorida International University, Miami, FLGPA:
I HAVE ALL MY 120 CREDITS AND I WILL RECIEVE MY DEGREE IN THE MAIL MAY 2020 FOR (LATE SPRING GRADUATION).
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