A highly organized multi-disciplined professional who excels at prioritizing, completing multiple tasks simultaneously, and providing outstanding customer service. Excellent work ethic and strength in communication.
Professional customer interactions
Articulate and well-spoken
Accurate and detailed
Billing and collection
Utilization Review Specialist , 02/2016 to 06/2017 CenterPointe Hospital – St. Charles, MO
Obtained insurance coverage for behavioral health services.
Effectively communicated and collaborated with interdisciplinary teams to improve clinical documentation.
Answered an average of 30 calls per day by addressing insurance inquiries, reviewing cases and providing benefit information.
Remote Intake Assessor , 08/2015 to 02/2016 CenterPointe Hospital – St. Charles, MO
Planned and completed psychosocial assessments and admission logistics for behavioral health outpatient services.
Created detailed documentation of assessment and insurance benefit verification.
Screened incoming calls and routed to appropriate services offered.
Mental Health Technician, 07/2012 to 12/2015 CenterPointe Hospital – St. Charles, MO
Ensured excellent client experience by addressing client concerns, demonstrating empathy and addressing problems on the spot.
Recorded client information on special flow sheets, accurately indicating behaviors, mood, and progress.
Offered and documented treatment consent forms in patient health records.
Led educational groups and lectures within a hospital setting to expand awareness of behavioral health symptoms and issues.
Administrative Assistant, 09/2011 to 07/2012 Alternative Behavioral Care – St. Peters, MO
Scheduled appointments, collected co-payments for behavioral health services, and coded client charts to documents sessions and finances received.
Answered and managed incoming and outgoing calls while recording accurate messages.
Greeted and directed numerous clients to appropriate physician and associated areas.
Prepared and maintained medical charts accurately and neatly for clinic.
Master of Education in Counseling : University of Missouri - St. Louis, MO
Bachelor of Arts in Psychology: University of Missouri - Columbia, MO