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UHG Customer Service Agent Resume Example

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UHG CUSTOMER SERVICE AGENT
Summary
  • Energetic Administrative Assistant with experience in high-level executive support roles. Organized and professional.
  • Dedicated and focused. Excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
  • Versatile at offering administrative experience in both corporate and non-profit office environments.
  • Focused on driving productivity by leveraging strong front office management skills.
  • Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.
Highlights
  • Meticulous attention to detail
  • Advanced MS Office Suite knowledge
  • Human Resources Management (HRM)
  • QuickBooks expert
  • Medical terminology
  • Microsoft Office proficiency
  • Excel spreadsheets
  • Proofreading
  • Strong interpersonal skills
  • Patient charting
  • Executive presentation development
  • Legal administrative support
  • Schedule management
  • Report development
  • Report writing
  • Meeting planning
  • Mail management
  • Certified Legal Office Assistant
  • Business writing
Accomplishments

Certified Nursing Assistant: Certification 2009

Medication Technician: 2012

Skills
  • Health Care
  • Intravenous therapy
  • MEDISOFT
  • Computerized charting
  • STD counseling
  • Breastfeeding educator
  • People skills
  • Great bedside manner
  • Enthusiastic people person
  • Advanced problem-solving
  • Great organizational skills
  • Microsoft Word, Excel, Outlook, and Power point Literate
Experience
UHG Customer Service Agent 09/2013 to Current United HealthCare-Connextions Concord, NC
  • Answer Calls to interview prospective clients to learn about their financial needs and to discuss any existing coverage.
  • Processed applications, payments, corrections, endorsements and cancellations.
  • Developed, implemented and monitored new underwriting guidelines for the agency.
  • Followed up with potential clients regarding online information requests.
  • Researched coverage and premium options and supplied clients with the best coverage available.
  • Presented account proposals in a professional and timely manner.
  • Finalized and maintained all types of personal lines insurance policies within the agency.
Certified Nursing Assistant-On Call 04/2012 to 10/2012 Visiting Angels Charlotte, NC
  • Recorded patients' medical history, vital statistics and test results in medical records.
  • Conducted screening, diagnostic treatment and rehabilitative and supportive services as the senior nurse on a primary health care team.
  • Monitored post-op vitals, set up PCA, fluids, reviewed post-op orders and orient patients to unit.
  • Monitored post-op vitals, set up PCA, fluids, reviewed post-op orders and orient patients to unit.
  • Provided palliative care in outpatient settings ranging from assessment to development and implementation of care plans.
  • Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments.
  • Delivered high-quality and compassionate treatment to indigent and low-income patient community.
Certified Nursing Assistant-Part Time 08/2008 to 03/2011 Britt haven of Charlotte Charlotte, NC
  • Provided education to patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources.
  • Provided necessary health education training for patients.
  • Acted as patient advocate and implemented total patient care through a team nursing process covering 8-10 high acuity patients per shift.
  • Treated patients with strokes, head traumas, comas and intracranial hematomas.
  • Administered medications and assisted in diagnostic testing for HIV-positive patients.
  • Responsible for primary care, case management and medication management.
  • Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care.
Office Assistant/Receptionist 01/2009 to 09/2013 Consumer Casket Company Charlotte, NC
  • Arranged funerals in a manner consistent with each family's heritage and religious beliefs.
  • Consulted with the families of the deceased regarding final arrangements in a tactful manner.
  • Scheduled funeral services, coordinated burials and arranged cremations.
  • Implemented pre-need arrangement program for funeral services, which guaranteed specific prices and secured clients' trust in the business.
  • Casketed and cosmetized the deceased in preparation for visitations and burials.
  • Completed and filed all necessary legal documentation in a timely manner.
Education
Certification: Certified Nursing Assistant 2009 Divine Health Academy Charlotte, NC, USA
Nursing 2009 Central Piedmont Community College Charlotte, NC, USA
Bachelor of Science: Social Sciences 2007 Shaw University Raleigh, NC, USA
High School Diploma: High School 2006 Northwest School of the Arts High School Charlotte, NC, USA
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Resume Overview

Companies Worked For:

  • United HealthCare-Connextions
  • Visiting Angels
  • Britt haven of Charlotte
  • Consumer Casket Company

School Attended

  • Divine Health Academy
  • Central Piedmont Community College
  • Shaw University
  • Northwest School of the Arts High School

Job Titles Held:

  • UHG Customer Service Agent
  • Certified Nursing Assistant-On Call
  • Certified Nursing Assistant-Part Time
  • Office Assistant/Receptionist

Degrees

  • Certification : Certified Nursing Assistant 2009
    Nursing 2009
    Bachelor of Science : Social Sciences 2007
    High School Diploma : High School 2006

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