Assisted with roadway projects and highway repairs by controlling traffic patterns.
Repaired roadway signs, fences and other structures.
Cleared snow, ice and other debris from highways to maintain road safety.
Operated heavy machinery with extreme care and caution, following specific employer guidelines for safety.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Improved operations by working with team members and customers to find workable solutions.
Demonstrated self-reliance by meeting and exceeding workflow needs.
12/2013 to 12/2018Retail Service SpecialistXanterra Parks & Resorts | Tusayan, AZ,
Helped customers locate store products.
Maintained knowledge of products and services offered and replenished products on sales floor.
Engaged customers while solving issues and providing solutions with fast and accurate transaction processing.
Demonstrated store's values and mission through customer service to ensure complete customer satisfaction.
Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
Enhanced sales by implementing merchandising and promotional improvements.
Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Collaborated with all company departments to ensure cohesive branding and strategic product placement.
Delegated tasks to specific employees based on individual knowledge and strengths.
Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
Increased store sales by cross-selling complementary items.
Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
02/2011 to 09/2011Security GuardUnity Security Inc. | City, STATE,
Monitored multiple CCTV feeds to keep close eye on important areas of buildings and grounds.
Monitored premises and recorded all activity in daily officer report for submission to sargent at close of shift.
Warned persons of rule infractions or violations and evicted violators from premises.
Called police and fire departments during emergency situations, administering first aid and CPR until arrival.
Responded to and thoroughly investigated all reported incidents to protect company assets.
Analyzed and produced course-of-action reports and escalated issues to management in typical and crisis situations.
Monitored and authorized entrance and departure of employees, visitors and other persons.
Wrote reports outlining incidents such as theft, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
Maintained stamina during long periods of sitting, walking, standing or driving while remaining focused and vigilant.
Collaborated with local law enforcement agencies to support criminal investigations.
Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
Triaged problems quickly and provided precise and clear information while working under minimum supervision.
Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
Patrolled the facility every hour to look for suspicious activities.
Education and Training
Expected in 07/2009High School Diploma | Riley High School, South Bend, INGPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
