Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Insightful, hardworking and able to closely monitor safety. Experienced with raking techniques and close environmental monitoring.

  • Preventive maintenance
  • Class B license
  • Problem resolution
  • Team management
  • Team building
05/2020 to 07/2020 Truck Wright County | Buffalo, MN,
  • Conducted daily DOT pre-trip inspections according to set checklist.
  • Conducted preventive maintenance, checking gages, readings and fluid changes while executing truck cleans and completing advanced mechanical repairs.
  • Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
  • Applied defensive driving and safety techniques to prevent accidents.
  • Balanced materials, secured containers and verified weight limits of loads to avoid safety or compliance issues.
  • Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
12/2018 to 02/2020 Highway Maintenance Worker Dick's Sporting Goods Inc | Chesterfield, MO,
  • Assisted with roadway projects and highway repairs by controlling traffic patterns.
  • Repaired roadway signs, fences and other structures.
  • Cleared snow, ice and other debris from highways to maintain road safety.
  • Operated heavy machinery with extreme care and caution, following specific employer guidelines for safety.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved operations by working with team members and customers to find workable solutions.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
12/2013 to 12/2018 Retail Service Specialist Xanterra Parks & Resorts | Tusayan, AZ,
  • Helped customers locate store products.
  • Maintained knowledge of products and services offered and replenished products on sales floor.
  • Engaged customers while solving issues and providing solutions with fast and accurate transaction processing.
  • Demonstrated store's values and mission through customer service to ensure complete customer satisfaction.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Collaborated with all company departments to ensure cohesive branding and strategic product placement.
  • Delegated tasks to specific employees based on individual knowledge and strengths.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Increased store sales by cross-selling complementary items.
  • Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
02/2011 to 09/2011 Security Guard Unity Security Inc. | City, STATE,
  • Monitored multiple CCTV feeds to keep close eye on important areas of buildings and grounds.
  • Monitored premises and recorded all activity in daily officer report for submission to sargent at close of shift.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Called police and fire departments during emergency situations, administering first aid and CPR until arrival.
  • Responded to and thoroughly investigated all reported incidents to protect company assets.
  • Analyzed and produced course-of-action reports and escalated issues to management in typical and crisis situations.
  • Monitored and authorized entrance and departure of employees, visitors and other persons.
  • Wrote reports outlining incidents such as theft, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
  • Maintained stamina during long periods of sitting, walking, standing or driving while remaining focused and vigilant.
  • Collaborated with local law enforcement agencies to support criminal investigations.
  • Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
  • Triaged problems quickly and provided precise and clear information while working under minimum supervision.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Patrolled the facility every hour to look for suspicious activities.
Education and Training
Expected in 07/2009 High School Diploma | Riley High School, South Bend, IN GPA:

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  • Highway Maintenance Worker
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  • High School Diploma

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