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transportation security officer resume example with 9+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Hardworking Transportation Security Officer with focused mindset and in-depth understanding of security protocols. First-rate skills in organizing and prioritizing tasks, as well as maintaining open communication and managing conflicts effectively. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skills
  • Behavioral Analysis
  • Customer Relations Skills
  • Training & Development
  • Reliable & Trustworthy
  • Friendly, Positive Attitude
  • Good Work Ethic
  • Computer Skills
  • Critical Thinking
  • Active Listening
  • Organizational Skills
  • Problem Resolution
  • Supervision & Leadership
Experience
03/2022 to Current Transportation Security Officer Rochester Armored Car | Bryan, TX,
  • Upheld strong customer service standards while completing screenings.
  • Reviewed IDs and other paperwork to verify personal information and to check for fraudulent documents.
  • Provided security and protection to travelers across all transportation sectors.
  • Guarded restricted areas to prevent unauthorized entry.
  • Utilized metal detectors, wands and X-ray screening machines to perform thorough check of individuals, belongings and cargo.
  • Coordinated and maintained smooth passenger traffic flow through airport security checkpoints.
  • Used x-ray scanners to check luggage and carry-on items for unauthorized materials.
  • Searched individuals and baggage for weapons and other prohibited items.
  • Watched each individual to assess demeanor and look for suspicious behavior.
  • Worked with local and federal law enforcement agents to apprehend suspicious individuals.
  • Communicated and coordinated responses to suspicious activities.
  • Completed routine and incident-related documentation.
  • Operated controls on explosive detection system to manipulate and clear images.
  • Completed thorough zone searches to check for physical tampering and restricted items.
  • Monitored and conducted passenger screening.
  • Protected vessels, passengers and crew by testing items and individuals for explosive material residue.
  • Operated security equipment for screenings using hand wands and X-ray machines.
10/2016 to 02/2022 Rural Carrier Associate Fedex | Cheyenne, WY,
  • Met performance targets consistently through hard work and efficient handling of each stop.
  • Followed strict package safety standards to protect customers and team members.
  • Distributed parcels and letters across 60-mile daily route of homes and businesses.
  • Handled missing postage and returned mail for route customers.
  • Obtained signatures for registered, certified and insured mail.
  • Delivered and collected mail for designated route to businesses and residential homes using satchels, cars and small trucks.
  • Maintained accurate records of deliveries.
  • Sorted mail, arranging in delivery sequence for distribution.
  • Recorded address changes to redirect mail for residences or businesses.
  • Obtained receipts for registered and certain insured mail.
  • Delivered various types of mail on routes according to strict timelines.
  • Entered change of address orders into computers to process forwarding address stickers.
08/2013 to 09/2016 Work From Home Customer Service Agent Mountain American Credit Union | Price, UT,
  • Answered inbound customer calls and responded to inquiries.
  • Documented customer information and activity in customer database.
  • Responded to billing questions by researching information.
  • Processed customer payments by entering credit card information in system.
  • Assisted with new patient registration and appointment scheduling.
  • Coordinated with management to maintain knowledge of policies and new offerings.
  • Updated information and details of calls and inquiries in customer service database for future reference.
  • Retained high level of knowledge of company's products and services to deliver information on complementary offerings and increase cross-selling.
  • Improved customer satisfaction and retention by proactively reviewing new customer accounts and reaching out to offer assistance.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Resolved payment issues efficiently to improve customer satisfaction and loyalty.
  • Refined and demonstrated excellent listening skills by asking probing questions and overcoming objections.
  • Met or exceeded sales goals by consistently promoting relevant items to callers.
  • Sourced and managed customer retention database and online appointment booking system.
  • Delivered personalized written support via email with instructions regarding products.
Education and Training
Expected in 11/2014 to to GED | Jefferson State Community College, Birmingham, AL GPA:
Certifications
  • Analogic X-Ray Training - 2022
  • Checked Baggage and Bag SearchTraining - 2022
  • AIT Image Training - 2022
Accomplishments
  • Recognized for outstanding performance and team contributions by stopping a breach at the airport. October 2022

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Resume Overview

School Attended

  • Jefferson State Community College

Job Titles Held:

  • Transportation Security Officer
  • Rural Carrier Associate
  • Work From Home Customer Service Agent

Degrees

  • GED

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