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Transfer Analyst/Technical Support Resume Example

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TRANSFER ANALYST/TECHNICAL SUPPORT
Summary
Motivating and talented Transfer Analyst/Technical Support Specialist driven to inspire students to pursue academic and personal excellence. Strives to create a challenging and engaging communication environment in which students become life-long scholars and learners. Focused on developing a positive rapport with all students through effective communication and world class customer service.
Highlights
  • MS DOS COBAL LINUX C++
  • IMAC UNIX ORACLE BANNER
  • OPERATING SYSYTEMS
  • Windows 95 - Windows 8
  • MAC OS- MAC X
  • WEB/MEDIA/GRAPHIC TOOLS
  • Adobe Acrobat MS Office Adobe Flash Photoshop
  • OpenOffice LibreOffice Visual Basic Adobe Go Live
Work History
Transfer Analyst/Technical Support Specialist01/2015 to CurrentGrambling State UniversityGrambling , LA
Accomplishments
GRAMBLING, LOUISIANA (Sept. 14, 2015) Grambling State University posted an increase in enrollment for entering freshmen, transfer students and total enrollment for the Fall 2015 semester. Freshman enrollment is up 57% over last year with 638 first-year students attending classes, while transfer student enrollment was up by 36% with 311 students enrolled. Combined graduate and undergraduate enrollment stands at 4,553. 
Experience
Transfer Analyst/Technical Support 09/2014 to 01/2015Grambling State UniversityGrambling, LA
  • Primarily responsible for transfer students. Collect, review, process and code admission applications for input into the Banner system, according to State requirements and procedures
  • Assist with training staff on new and updated software ·         Organize, plan, and call meetings according to upcoming events and tasks to be completed
  • Answer phones, maintain filing system, construct email communications, and send fax communications
  • Run weekly statistical reports for the VP for Institutional Effectiveness & Enrollment Management and VP for Academic Affairs & Student Affairs
Graduate Assistant09/2014 to 01/2015Grambling State UniversityGrambling, LA
  • Provide technical support to Mrs. Monica Bradley AVP of Grambling State University Human Resource department
  • Prepare reports and internal communications  
  • Organize, plan, and call meetings according to upcoming events and tasks to be completed
  • Answer phones, maintain filing system, construct email communications, and send fax communications
  • Provide customer service, and serve as a receptionist in Monica Bradley's office
Heavy Machine Operator05/2014 to 08/2014Lassiter Tree FarmArcadia, LA
  • Maintain maintenance on all tractors, and skit steers
  • Operate all machinery safely and effectively
  • Load trailers as quickly as possible and within state highway regulations
Live Hanger/Line leader07/2010 to 04/2012House of RaefordArcadia, LA
  • Handle all live birds with care and send them through the line processing procedure
  • Keep floors and live hanging cage clean, and separate condemned birds from live birds
  • Work within a team of at least 7 other employees to keep the processing line full with product  
  • Communicate any issues with upper management, and perform various other task on command
Supervisor of Live Recieving07/2010 to 04/2012House of RaefordArcadia, LA
  • Supervised operations staff of 15-20 employees effectively to achieve performance standards every shift
  • Used computerized system to verify and pull inventory  
  • Shipped a high volume of orders daily; followed all procedures and kept accurate records  
  • Monitored inventory paperwork and ordering to keep warehouse fully stocked
  • Resolved a wide range of problems including missing merchandise, delivery cancellations, damaged merchandise and incomplete deliveries etc…
Certified Trainer/Assistant Culinary Manager05/2008 to 06/2010Olive Garden/Darden Inc.Shreveport/Monroe, LA
  • Provided food service to restaurant patrons, handled complaints and resolved customer service issues
  • Constructed and maintained work schedule, made on the spot adjustments to ensure operational success
  • Led the wait staff of 10-15 by assigning opening and closing duties and monitored these duties through to completion Full inventory, and scheduling responsibility for shift worked
  • Trained new cooking staff on job responsibilities and company policies and procedures while adhering to Olive Garden expectations and standards
Education
Bachelor of Science: Computer Information Systems2012GRAMBLING STATE UNIVERSITYGrambling, LAComputer Information Systems & Business Management
Human Resource ManagementPublic Management
Professional Affiliations
  • 5 years Management experience
  • 3.75 Graduate G.P.A @ Grambling State University
  • Member of the GSU College of Business Student Association
  • Worked for Professor Gary Poe & Dr. John Nwoha providing technical support and clerical assistance
  • All- Star Cheerleader @ Grambling State University 2 years consecutively Graduated from Grambling State University Dec. 14th 2012
  • Masters of Public Administration Association President 2014-2015
  • National Black Graduate Association Vice President of Information Services 2015-2016
Skills
  • BANNER
  • MS OFFICE
  • ADOBE
  • OUTLOOK
  • TECHNICAL SUPPORT
  • LEADERSHIP
  • PUBLIC SPEAKING
  • HUMAN RESOURCE MANAGEMENT
  • CUSTOMER SERVICE
  • TECHNICAL SUPPORT
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Resume Overview

Companies Worked For:

  • Grambling State University
  • Lassiter Tree Farm
  • House of Raeford
  • Olive Garden/Darden Inc.

School Attended

  • GRAMBLING STATE UNIVERSITY

Job Titles Held:

  • Transfer Analyst/Technical Support Specialist
  • Transfer Analyst/Technical Support
  • Graduate Assistant
  • Heavy Machine Operator
  • Live Hanger/Line leader
  • Supervisor of Live Recieving
  • Certified Trainer/Assistant Culinary Manager

Degrees

  • Bachelor of Science : Computer Information Systems 2012
    Human Resource Management

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