Friendly Cuban Language Teacher with several years of understanding of hospitality, food, beverage and tourism industries in Cuba. Hardworking individual possessing strong work ethic and great flexibility, adaptability, versatility and learning capacity. Dedicated to delivering positive customer experience through genuine hospitality and teamwork.
Skills
Special Needs Clients
Special Events and Celebrations
Native Spanish Speaker
Simultaneous Translation from Spanish to English and English to Spanish.
Communicative skills in Portuguese and French.
Inventory Management
Team Player
Warm and Friendly
Relationship Management
Group Oversight
Sales and Merchandising
Public Relations
Team Member Collaboration
Adaptability, Versatility and Learning Capacity skills.
Experience
11/2018 to 02/2022
Tour GuideHilton Grand Vacations – Honolulu, , SC
Developed guest relationships to achieve high level of satisfaction.
Created tour programs with focus on providing positive guest experiences.
Developed long-term relationships with local partners, restaurants, cafes, museums and concert halls.
Answered questions, pointed out overlooked features and offered further details about special exhibits to educate visitors.
Facilitated tours to groups of up to 35.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Anticipated and met client demands to run efficient and profitable tours.
10/2017 to 11/2018
Assistant ManagerSumitomo Electric Group – Edmonton, , SC
Delegated daily tasks to team members to optimize group productivity.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Delegated tasks to team members based upon skill level and to achieve organizational goals.
Worked closely with customers to understand needs and resolve diverse issues.
Maintained current understanding of company offerings to better serve customers and team members.
Evaluated performance of team members and provided consistent coaching to improve skills.
Assisted manager in planning and implementing strategies to attract customers and maximize sales.
09/2015 to 10/2017
Head WaiterLa California Bar Restaurant – City, , STATE
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Greeted customers, answered questions and recommended specials to increase profits.
Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Completed opening and closing checklists to ensure smooth restaurant operations.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Served high volume of tables at once and simultaneously supervised serving staff.
Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
Designed schedules for front of house employees, adapting plans based on seasons, days and employee availability.
Provided exceptional service to high volume of daily customers.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Stocked server areas with supplies before, during and after shifts.
Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
Suggested additional items to customers to increase restaurant sales.
Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
09/2012 to 08/2015
Language TeacherHigh School Students – City, , STATE
Developed language acquisition curriculum based in speaking, reading, writing and auditory understanding of Spanish, English.
Provided individualized instruction to struggling students and introduced specialized lessons plans to monitor progress.
Attended workshops on learning goals, classroom management, student motivation and engaging learning activities.
Planned interactive theme days for students to highlight culture of English-speaking countries.
Developed language extracurricular programs to promote learning outside of classroom.
Adapted teaching strategies to different student learning styles and skill levels.
Education and Training
Expected in 11/2018 to to
Professional Accreditation: Tourism And Travel Management Mintur Training And Accreditation Center - Habana, Cuba, GPA:
Expected in 06/2012 to to
General Training : Hospitality And Recreation Culinary School of Cuba - Habana, Cuba, GPA:
Expected in 05/2012 to to
Bachelor of Science: Education Pedagogical University of Habana - Habana, CU, GPA:
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