Tour Guide Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer facing industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain client trust and remaining empathetic, while providing detailed information regarding exacting procedures in a thoughtful, engaged, and precise manner. Articulate, energetic and results-oriented with exemplary passion for developing relationships, and cultivating partnerships. Well-organized and resourceful with detail-oriented and conscientious approach.

  • Evidence processing
  • Database Entry
  • Client Relationships
  • Administrative support
  • Telephone etiquette
  • Database administration
  • Report analysis
  • Documentation and control
  • Office administration
  • Recordkeeping
  • Search Engine Optimization
  • Data management
  • Detail-oriented
  • Customer Service
  • Microsoft Office
  • Complaint resolution
  • Report preparation
  • Professional telephone demeanor
  • Good listening skills
  • Medical terminology knowledge
  • Detailed report writing
  • Ethical and honest
  • Technology-savvy
  • Trend Monitoring
  • Customer Accounts Management
  • Quality Management
Work History
Tour Guide, 06/2015 to Current
Vail Resorts Heavenly, CA,
  • Report as scheduled and on time to assigned dispatch area in required uniform.
  • Conduct dynamic, informative and historically accurate guided tours of NYC.
  • Check for valid passenger tickets and confirm passengers have boarded correct bus.
  • Provide and maintain a safe environment for passengers throughout tours.
  • Report any incidents or accidents immediately to Supervisor.
  • Present an excellent customer experience answering passenger’s questions, providing directions to historical points, guidance on attractions and eateries and other general information.
  • Maintain a professional presentation and demeanor whenever in front of customers or in uniform.
  • As part of the team, engage passengers waiting to board, check for tickets and vouchers, answer questions and maintain customer service standards.
  • Built personal relationships with guests to promote positive experiences.
  • Developed tour programming to enhance guest experiences.
  • Collected tickets and fees from each individual prior to start of tour.
  • Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
  • Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
  • Researched and studied on topics that pertained to tour locations so that such information could be added to scripts.
  • Trained apprentice guides to educate on information to present to tourists and travelers.
  • Worked closely with management staff of Big Bus to create new and lucrative tours.
  • Developed team communications and information for meetings.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Provided information through narratives on various sites throughout New York area, relaying little-known stories to provide interest.
Retail Store Manager, 01/2015 to 01/2015
The Hertz Corporation Elizabethtown, KY,
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Provide best-in-class customer service: promptly greet customers, respond to customer concerns quickly, effectively and courteously; align customer needs with GameStop product and benefit solutions; recommend additional items as appropriate, and ensure every customer is thanked for shopping at GameStop; ensure all store associates consistently provide best-in-class customer service.
  • Support the total shopping environment, including visual and operational elements, and the customer relationships that lead to sales and repeat business.
  • Protect company assets through effective inventory control and loss prevention practices.
  • Lead store associates in meeting sales, profit and shrink goals.
  • Ensure that all areas of the store are clean, organized, and merchandised pre company guidelines and all store fixtures and equipment are in proper working order.
  • Count, balance and reconcile daily business transaction totals correctly and accurately in the POS system.
  • Manage all in-store merchandising activity and stock levels; communicate all shortages, record discrepancies and out of stock issues to the District Manager and Regional Loss Prevention Manager.
  • Ensure the sales floor is attended by a supervisor at all times, and the store always has a supervisory employee present.
  • Train store associates on all aspects of their jobs, including all company/store policies, procedures and guidelines.
  • Improved sales process and tracking with implementation of new point of sale (POS) system.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Drafted invoices for completed work.
  • Submitted orders for new inventory.
  • Coordinated weekly conferences with store associates to communicate sales and customer service goals.
  • Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Walked around facility frequently to check activities.
  • Reduced shrinkage by closely monitoring inventory and security procedures.
  • Increased profit by streamlining operations.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Performed nightly store and team performance audits.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Stock Associate, 02/2018 to Current
Columbia Sportswear Company Beaverton, OR,
  • Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
  • Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
  • Collected assigned merchandise and transported to store floor locations using hand trucks.
  • Stamped, attached or changed price tags on merchandise shelving and updated computerized price list.
  • Moved and lifted heavy loads of merchandise using forklift equipment.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Unboxed product and placed on shelves according to layout and planogram guidelines.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Scanned shelves and product cases to locate expired, outdated and spoiled items.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
  • Readied items for sales floor stocking by affixing tags and preparing pallets.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Unloaded arriving product stock and moved to store display areas.
  • Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
  • Stayed current on available products, store promotions and customer service policies to better shoppers.
  • Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
  • Delivered exemplary assistance and service by carrying packages and bags and securing customer purchases in vehicles.
Associate: Marketing, Expected in 2003
Katherine Gibbs - New York, NY,
Key Factors
  • NYS resident
  • High school diploma and additional education
  • Able to speak, read, and write i English fluently
  • Clear background with no impending concerns
  • Resources: phone, PC( with Windows 10, Antivirus Protection), High Speed WiFi, headset, and cellular phone

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Resume Strength

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  • Target Job
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Resume Overview

School Attended
  • Katherine Gibbs
Job Titles Held:
  • Tour Guide
  • Retail Store Manager
  • Stock Associate
  • Associate