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Tour Guide Resume Example

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TOUR GUIDE
Professional Summary

Through my experience with my past jobs. I've developed countless of skills throughout the years. From working behind the counters to working out on the floor. From working with a small amount of people to huge crowds. I enjoy working in new environments. I take joy in learning new things everyday. I am an easy out going person who is always looking for more to work with.

Skills
  • Excellent customer service
  • Credit card processing
  • Payment collection
  • Refunds and exchanges
  • Public speaking
  • Training and mentoring
  • Licensed driver in Maui, Hawaii
  • Team Building
  • Local History
  • Reservations and ticketing
  • Flight management
  • Daily reports
  • Friendly service mentality
  • Transportation information
  • Problem resolution
  • Store opening and closing
  • Sales expertise
  • Loss prevention
  • Guest Services
  • Cleaning
  • Organization
Work History
Tour Guide | 03/2019 to 03/2020
Company Name - City, State
  • Provided information through narratives on various sites throughout Waikapu area, relaying little-known stories to provide interest.
  • Worked closely with management staff of Maui Tropical Plantation to create new and lucrative tours.
  • Built personal relationships with guests to promote positive experiences.
  • Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
  • Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
  • Researched and studied on topics that pertained to tour locations so that such information could be added to scripts.
  • Collected and deposited payments from guests.
  • Trained apprentice guides to educate on information to present to tourists and travelers.
  • Guided groups of up to 40-100 people on tours of Maui Tropical express train.
Retail Sales Associate | 02/2018 to 03/2019
Company Name - City, State
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Performed stocking and informed management of low inventory quickly.
  • Greeted customers entering store and promoted sales or special programs.
  • Skilled using cash register including processing sales discounts and refunds.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Customer Service Agent | 12/2016 to 10/2017
Company Name - City, State
  • Greet passengers and help them with the check-in process Check in passengers for each and every flight Making the traveling experience the best it can be Time management when working a flight to ensure everyone's safety and get the plane out on time.
  • QIK trained Accomplishments.
  • Educated customers how to use company systems, complete forms and obtain desired services.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Operated PA system to make announcements regarding flight activity.
  • Used airline computer system to create airline tickets and boarding passes.
  • Coordinated with ramp agents to successfully store, remove and transport customer baggage.
  • Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
  • Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
  • Operated specialized weighing and screening equipment to weigh and screen passenger luggage.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests.
Sandwich Artist | 05/2016 to 09/2016
Company Name - City, State
  • Consistently provided friendly guest service and heartfelt hospitality.
  • Promptly and empathetically handled guest concerns and complaints.
  • Demonstrated integrity and honesty while interacting with guests, team members and managers.
  • Greeted customers and provided excellent customer service.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Verified that prepared food met all standards for quality and quantity.
  • Efficiently prepared sandwiches and other menu items for guests.
  • Operated manual and electric appliances to peel, slice and trim food.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Assisted guests, including offering personable greetings and taking orders.
Education
Kingkekaulike High School - City | High School Diploma05/2016
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Resume Overview

School Attended

  • Kingkekaulike High School

Job Titles Held:

  • Tour Guide
  • Retail Sales Associate
  • Customer Service Agent
  • Sandwich Artist

Degrees

  • Kingkekaulike High School - City | High School Diploma

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