Tour Guide Resume Example Jones Lange Lasalle Inc.

TOUR GUIDE

Professional Summary

Optimistic and personable individual enthusiastic about meeting new people. Strong presentation skills and real go-getter. Excellent public speaking skills and knowledge of Inner Space Caverns history, architecture and events. Dedicated to providing memorable experiences to build a loyal customer base. Able to help new employees understand customer desires and take advantage of strategies that build satisfaction and earn repeat business.

Skills

Reports
Local history
Communication skills

Supply replenishment
Cash handling
Public speaking

Work History

Tour Guide, 11/2019 to Current
Jones Lange Lasalle Inc. – Chatsworth , CA

Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
Answered customer telephone calls promptly and appropriately.
Built personal relationships with guests to promote positive experiences.

Barista Trainer, 03/2016 to Current
Caesars Entertainment Corporation – Pompano Beach , FL

Maintained supply levels in counter and customer areas to meet typical demands.
Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every hour.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Learned every menu preparation and numerous off-label drinks to meet all customer needs.
Created over hundreds of drinks in average shifts with consistently positive customer satisfaction scores.
Customized training strategies based on individual barista knowledge, experience and strengths.
Taught proper procedures and strategies for success to new employees.
Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Handled cash and processed payments accurately to avoid errors.
Managed customer flow and backed up lines to reduce checkout wait time.
Offered product samples, answered questions and helped customers find items.
Set up advertising signs and displays on shelves, counters and tables.
Established and maintained positive work environment to enhance retention and productivity.
Refilled and rotated items on shelves to maintain well-stocked inventory.

Cashier, 02/2014 to 06/2015
Getgo – East Mc Keesport , PA

Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Counted cash in register drawer at beginning and end of shift.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Operated cash register for cash, check and credit card transactions with 100% accuracy.
Checked prices for customers and processed items sold by scanning barcodes.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Educated customers on promotions to enhance sales.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Assisted customers by answering questions and fulfilling requests.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Answered questions about store policies and concerns to support positive customer experiences.
Used cash registers and POS systems to request and record customer orders and compute bills.

Customer Service Associate, 06/2013 to 01/2014
Aramark Corp. – Grapevine , TX

Managed customer relations and customer service through daily communication and interaction.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Exceeded service objectives by applying proven customer service and sales best practices.
Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Provided basic technical support for clients on wide range of electrical company products.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Energized and motivated in performing sales floor activities including merchandising and selling.
Utilized exceptional communication to connect with customers, assess needs and present solutions.
Worked with other customer support teams to develop consistent and equal high-quality levels of support.
Operated in dynamic, high-volume environments to provide skilled assistance to more than 300 customers each day.
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Informed customers about special promotions and provided detailed information for various products.
Developed and actualized customer service initiatives to decrease wait times.
Trained in diverse pieces of equipment and useful attachments to handle any team need.
Operated Forklift and Order Pickers on regular basis with advanced skill.

Education

High School Diploma: 06/2013
Burnet High School - City, State

Some College (No Degree): 3D DesignAustin Community College - City, State

Resume Overview

School Attended

Burnet High School
Austin Community College

Job Titles Held:

Tour Guide
Barista Trainer
Cashier
Customer Service Associate

Degrees

High School Diploma : 06/2013
Some College (No Degree) : 3D Design

Tour Guide Resume Example

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