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Tour Guide Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Enthusiastic tour guide with passion for cultivating unforgettable travel experiences. Excellent historical knowledge of Nashville with excellent organizational and public speaking skills. Skilled storyteller favored by guests for talent to weave stories and history of sites and venues into entertaining monologue.

Optimistic and personable individual enthusiastic about meeting new people. Strong presentation skills and real go-getter. Excellent public speaking skills and knowledge of Nashville history, architecture and events.

Skills
  • Travel Recommendations
  • Creative solutions
  • Public speaking
  • Cash Handling
  • Outgoing and friendly
  • Scheduling
  • Conflict Resolution
  • Training and mentoring
  • Payment collection
  • Licensed driver in TN
  • Improvising
  • Dedicated
Work History
06/2020 to Current Tour Guide Jones Lange Lasalle Inc. | La Crosse, WI,
  • Maintained strict schedules for passengers and cargo.
  • Performed daily inspections on switches.
  • Made public announcements on routes and delays.
  • Provided information through narratives on various sites throughout City area, relaying little-known stories to provide interest.
  • Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
  • Built personal relationships with guests to promote positive experiences.
  • Researched and studied on topics that pertained to tour locations so that such information could be added to scripts.
  • Collected tickets and fees from each individual prior to start of tour.
  • Trained apprentice guides to educate on information to present to tourists and travelers.
  • Researched information on Nashville to provide accurate, detailed tours.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Worked with ADA customers to understand needs and provide accomodated service.
08/2018 to 08/2019 Pizza Delivery Driver Ten Two Twenty Pizza | West Fargo, ND,
  • Performed basic housekeeping tasks at restaurant by washing dishes, sweeping floors and properly disposing of trash.
  • Anticipated customers' questions and complaints and skillfully handled any concerns.
  • Handled money with high accuracy, including issuing processing payments, issuing receipts and maintaining control of submitted cash.
  • Drove as many as 100 miles over a day and consistently achieved high customer satisfaction ratings.
  • Enhanced company's image by complying with uniform and appearance standards to contribute to atmosphere of teamwork and professionalism.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Presented customers with bills and receipts to collect payment for items delivered.
  • Formed personal rapport with customers to promote repeat business and skillfully represent Papa Johns.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Demonstrated excellent customer service through positive and professional interaction with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Served customers promptly by efficiently collecting and delivering as many as 5 orders per hour.
  • Protected company's assets by maintaining organized, safe and clean work areas and complying with safety and security standards at all times.
  • Answered up to 7 phone calls per hour to write down and record details of each customer order.
  • Packaged and secured pizza, appetizers and drinks to load safely in delivery vehicle.
  • Processed payments by accepting cash, checks and credit and debit card payments.
  • Secured food to prevent loss and maintain freshness during transport.
  • Collaborated with team members and contributed to team efforts by supporting other workstations during shift and completing all opening and closing duties to accomplish business goals and objectives.
  • Promoted pizza products by distributing door hangers, coupons and promotional materials to customers on delivery route.
  • Planned efficient routes to deliver multiple orders per trip and achieve strong performance ratings.
02/2018 to 08/2018 Shelf Stocker Novo Building Products | Bloomfield, CT,
  • Regularly assessed sales floor stock levels to replenish with backstock merchandise before depletion.
  • Checked and pulled defective or expired products from shelves.
  • Organized warehouse and stockroom areas using forklift and pallet jacks.
  • Created balanced pallets to support efficient and safe sales floor replenishment.
  • Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Unloaded arriving product stock and moved to store display areas.
  • Moved and lifted heavy loads of merchandise using manual palet jack equipment.
  • Answered customer questions and provided detailed product information.
  • Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
  • Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Maintained fitness in order to move merchandise efficiently and safely.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Operated RF scanners to track merchandise and verify contents of containers.
  • Greeted customers and directed to requested products.
  • Removed all debris and packaging from boxes and separated for recycling or disposal.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Performed inventory control, such as counting and stocking merchandise.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Maintained neat, orderly and safe work space.
  • Consistently lifted materials weighing as much as 40 pounds.
  • Unloaded daily delivery trucks by hand onto a belt to be sorted by other team members.
Education
Expected in 05/2016 High School Diploma | General Gallatin High School, Gallatin, TN, GPA:

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Resume Strength

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  • Length
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  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Gallatin High School
Job Titles Held:
  • Tour Guide
  • Pizza Delivery Driver
  • Shelf Stocker
Degrees
  • High School Diploma