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Tier 3 Technical Support Associate Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Dedicated individual with high tier technical support as well as Printing Operator with 6 years of experience in a Variety of printers and maintenance. Adept at letterpress and quality control with knowledge of Microsoft Excel, Microsoft Visio, Word, And Powerpoint google hangouts zoom and other communication applications. Committed to excellent and individualized customer service and long-term goal-setting. Mechanically inclined with quick and effective troubleshooting skills. Familiar with networking, peripheral equipment, Minor experience with Java Script, Python, C+ Programing language's. Qualified and motivated individual looking to expand Career grow skills and gain experience.

Skills
  • Strong mechanical aptitude
  • Verbal and written communication
  • Multitasking abilities
  • Issue Analysis
  • Customer Interaction
  • Time management
  • Troubleshooting
  • Strategic Planning
  • Staff Management
  • Computer skills
  • Microsoft Office
  • Critical thinking
  • Conflict resolution
  • MS Office
  • Organization and Time management
  • Maintenance & Repair
  • Leadership
  • Good listening skills
  • Flexible & Adaptable
Work History
Tier 3 Technical Support Associate , 06/2021 to Current
Ricoh Americas CorporationMetairie, LA,
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Configured hardware, devices and software to set up work stations for employees.
  • Resolved issues with systems, hardware and telephones quickly and accurately.
  • Performed quality assurance and quality control assessments of support ticket fulfillment.
Digital Print Operator, 09/2015 to 06/2021
Fort TransferRadcliff, KY,
  • Employed root cause analysis to troubleshoot equipment and processing issues.
  • Adjusted press during production runs to maintain specific registration and color densities.
  • Operated press to achieve highest print quality and productivity with minimal scrap.
  • Multi-tasked to keep all assigned projects running effectively and efficiently.
  • Analyzed account workload quantity, complexity and due dates to predict and prevent problems.
  • Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
  • Proofed all job orders, securing client approval prior to production.
  • Completed minor preventative maintenance and mechanical repairs on equipment.
  • Identified issues, analyzed information and provided solutions to problems.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Worked closely with System Administrator to maintain optimum levels of communication to effectively and efficiently complete projects.
Manager, 09/2014 to 09/2015
Community Trust Bancorp, Inc.Elkhorn City, KY,
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Executed regular process updates to reduce discrepancies and enhance scheduling across all calendars and programs.
  • Maximized performance by monitoring daily activities and mentoring team of 12 associates.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Recorded inventory sales into organization's weekly income report.
  • Approved regular payroll submissions for 12-15 employees within Ultipro.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Cross-trained existing employees to maximize team agility and performance.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Developed and maintained relationships with Vendors/customers through continual communication and interactions.
CSR, 01/2013 to 09/2014
All Amusment Fun CenterCity, STATE,
  • Educated customers on promotions to enhance sales.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Responded to customer requests for products, services and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Boosted sales revenue by skillfully promoting diverse product and service options.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
Education
High School Diploma: , Expected in 06/2012
Desert Rose - Las Vegas, NV,
GPA:
Associate of Science: Information Technology, Expected in 01/2021
Snhu - New Hampshire, OH,
GPA:
Mechanic,Programing languages, Computer Building

Mechanical background and interest in modification and repairs of automobiles. Computer build ranging from low-end to high-end computers and all components required. And constant growth in fluency in programing languages such as Java Script,Python And C+ with constant drive to lean more and better skills

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Resume Overview

School Attended
  • Desert Rose
  • Snhu
Job Titles Held:
  • Tier 3 Technical Support Associate
  • Digital Print Operator
  • Manager
  • CSR
Degrees
  • High School Diploma
  • Associate of Science