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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

A skilled manager/technical expert with experience leading large IT department service organizations with over 12,000 endpoints supporting a user base of over 9,000 with special emphasis on “C” level IT support and cybersecurity policy and implementation. Possessing a diverse background in physical security, network security, finance and logistics and ready to bring high level operational and functional understanding to a new organization.

Skills
  • Windows Servers
  • McAfee ePO (HBSS)
  • McAfee ESM (SIEM)
  • Tenable Nessus/Tenable.SC (ACAS)
  • Cloud Computing (AWS/Azure)
  • Cyber Surety/ Information Assurance
  • IT Project Management
  • Configuration Manager
  • ATO/RMF/FedRAMP/NIST
  • Emerging Technology
  • Vulnerability Management
  • IT Project Management
  • Trustwave AppDetective Pro
Work History
07/2020 to Current Tier 3 Security Operations Center Engineer Lead Pinnacle On Assignment To ATT | City, STATE,
  • Provides cybersecurity services to multiple state and corporate customers in tiered SOC (Security Operations Center).
  • Content Engineering for SIEM (Security Information and Event Management) in multi-tenant environment as part of Managed Security Services (MSS) offering.
  • Developed cyber threat intelligence to create actionable correlation and alerts.
  • Creates and updates processes and procedures for SOC and SIEM Operations.
  • Oversees coordination with external governmental and non-governmental agencies like MS-ISAC, FBI, Infragard.
  • Recommends configuration and policy changes to customer alerts and enclave.
  • Led training for SOC analyst team, training team of 10-15 analyst for in depth analysis, compliance, MITRE ATT&CK, and McAfee ESM.
06/2018 to 07/2020 Cybersecurity Engineer, Senior Advisor-Team Lead General Dynamics | City, STATE,
  • Led dynamic cross functional team providing subject matter expert level advice to assist management in aligning operational support with enterprise level requirements for cybersecurity, systems and networks.
  • Directed work efforts of 25 personnel across 2 geographic locations, 20 end customers, 4 cloud platforms.
  • Ensures high performance, responsive, client-focused team executing high visibility enclave deployments.
  • Led engineering and implementation of large state government agency centrally managed security tools.
  • Developed processes for system hardening best practices based on NIST, FedRAMP, and DoD standards.
  • Directed creation of standard operating procedures and policies across multiple cloud platforms and tools.
  • Drove "Patching as a Service" model, leveraged cloud based tool sets to generated value added service. Reduced unpatched/unmitigated systems to zero.
  • Orchestrated "Continuous Monitoring" NIST requirements across system administration, security tools, and application teams.
  • Developed best practices for McAfee ePO deployment in federal space as SME.
  • Internal SME for federal government authority to operate, risk management framework (RMF) and FedRAMP.
  • Managed endpoint security application across 5 federal components as part of Continuous Diagnostics and Mitigation (CDM) including software and server upgrades and policy configuration.
09/1998 to 07/2018 Senior IT Department Manager United States Air Force | City, STATE,
  • Stood up Senior Executive Support Element, provided world class IT support to over 200 “C” level Executives and their immediate staffs.
  • Managed 30 Military and Contractors providing all IT support including Nortel and Cisco Call Manger voice technologies to installation personnel.
  • Average repair time went from 20+ days to 5 days.
  • Developed Windows deployment process for standardized configurations, reduced total installation time from over three hours to less than 30 minutes.
  • Recognized as Subject Matter Expert of BlackBerry for US Air Force/Stood up both Apriva secure mail solution implementation as well as installation’s Good Mail for iPhone program.
  • Senior Wing Inspector for IT programs.
  • Directed communications, cyber security and physical security compliance inspections for 2d Bomb Wing’s Inspector General Office.
  • Senior cybersecurity expert for installation’s Threat Working Group and Defense Working Group.
  • IT Security Director covering all aspects of cybersecurity, compliance, vulnerability management and network authorization and accreditation.
  • Created first in Air Force, Mission Assurance Cell for DISA compliance requirements and exceeded standards.
Education
Expected in 2022 Master of Professional Studies | Cybersecurity Management Tulane University, School Of Professional Advancement, New Orleans, LA, GPA:
Expected in 2017 Bachelor of Science | Information Systems Charter Oak State College, New Britain, CT GPA:
Expected in 2011 Associate of Applied Science | Information Systems Technology Community College of the Air Force, Montgomery, AL GPA:
Expected in 2011 Associate of Applied Science | Logistics Community College Of The Air Force, Montgomery, AL GPA:
Accomplishments

Awards:

2019 AFCEAN of the Month

2019 Shreveport Bossier City Young Professional Initiative 40 Under Forty Award

2019 Armed Forces Communications and Electronics Association – Meritorious Service Award

2018 Commissioned Kentucky Colonel

2017 Squadron Team of the Quarter Award

2017 Charter Oak State College Doris G. Cassiday Award

2017 2d Bomb Wing AFCEA Military IT Leadership Award

2016 Mission Support Group Team of the Quarter Award 2016 Wing General Edwin W. Rawlings Team Award

2015 Electronics Technicians Association’s Norris R. Browne Technician of the Year

2014 Squadron Senior Noncommissioned Officer of the Quarter

2013 AFCEA International Special Award for Merit in Education

2012 Best Young AFCEAN Program (Large Chapter)

2012 Squadron Lance P. Sijan Leadership Award

2011 Air Force Global Strike Command Information Dominance Award-Outstanding Client Systems NCO

2011 Base Systems NCO of the Year Information Dominance Award

2011 Mission Support Group Team of the Quarter Award

2010 Armed Forces Communications and Electronics Association International Emerging Leadership Award

2009 International Who's Who of Information Technology Professionals

2009 Base Noncommissioned Officer Knowledge Operator of the Quarter

2008 Base Noncommissioned Officer Information Manager of the Quarter

2008 Squadron Noncommissioned Officer Information Manager of the Year Communications and Information Award

2007 Armed Forces Communications and Electronics Association National Distinguished Young AFCEAN Award

2006 Distinguished Graduate, Air Force Information Management Course

2006 Top Graduate, Air Force Information Management Course

2005 Squadron Noncommissioned Officer of the Quarter

1998 Distinguished Graduate, Air Force, Supply Management Course

Certifications

Certifications:
COMPTIA: Security+, Network+, A+, CDIA+, Project+, CSIS, CIOS, CSAP, CYSA+, (COMP001008743775)
EC-Council: Certified Ethical Hacker v9 (ECC38476053982) Certified Network Defense Architect (ECC52100438462)
Microsoft: Azure Fundamentals (13716386) Certified Microsoft Innovative Educator
BAI: Registered DoD Risk Management Practitioner (RDRP) (#2014)
Mile2: Certified Information Systems Security Officer (603100), Certified Penetration Testing Engineer (1028900) Certified Information System Security Manager (1319800)
Lunarline: Certified Expert Program Manager (CEPM)® (0711281601)

CyberArk: Certified Trustee (348317)
PeopleCert: ITILv4 Foundation
MSI: Lean Six Sigma White Belt (15225002), Project Management Essentials Certified
Electronic Technicians Association: Client System Technician (CST164157), Network Systems Technician (NST164158), Information Technology Security (ITS 223698)
Six Sigma: Six Sigma Yellow Belt
Google: Google IT Support
McAfee: Certified Product Specialist: Security Information and Event Management(SIEM) (0000003286), Certified Product Specialist: ePolicy Orchestrator (ePO) (0000003282)
USAF: IT Project Management, Basic Instructor, Cyber Operations Fundamentals, Information, Information System Security Manager
Clearance: Active DoD TS/SCI Eligible

LinkedIn: www.linkedin.com/in/joshuaClaire

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Resume Overview

School Attended

  • Tulane University, School Of Professional Advancement
  • Charter Oak State College
  • Community College of the Air Force
  • Community College Of The Air Force

Job Titles Held:

  • Tier 3 Security Operations Center Engineer Lead
  • Cybersecurity Engineer, Senior Advisor-Team Lead
  • Senior IT Department Manager

Degrees

  • Master of Professional Studies
  • Bachelor of Science
  • Associate of Applied Science
  • Associate of Applied Science

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