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tier 2 technical support resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
Career Objective: To obtain a leadership position within the Telecommunications industry, where my in-depth knowledge can be utilized to lead a group of employees in achieving Company goals.
Highlights
  • Scheduling and time management. 
  • Communication
  • Team building, project management, and event planning.
  • Flexable and dependable
  • Detail oriented
  • Scheduling and time management. 
Accomplishments
, Expected in : - GPA : Created the M&P for the new TN change process for the west division markets and was placed in charge of training the WOM department on these new tasks.
, Expected in : - GPA : Developed and maintained the Verbal agreement process for all markets in the west division. 
, Expected in : - GPA : Created the M&P for API errors and failed porting tasks and placed in charge of training the Tier 2 Group.
, Expected in : - GPA : Led the training and development of the M&P’s for the Lynnwood Tier 2 support group in Numeritrak, CSG Back office, and Tag tools.
Experience
Simplenexus - Tier 2 Technical Support
Lehi, UT, 01/2010 - Current
Working with Tier 1 agents to assist in repair of customer issues with video, phone, and internet services. Assist in all issues surrounding the telephone porting process for API errors, TPV, E911, and rate center issues. 
Johnson Controls, Inc. - Com Tech 2 - Cable Installation Technician
Lancaster, PA, 01/2006 - 01/2010
Performed high level installation and repair of Comcast video, phone, and internet services. Consistently assisted my supervisor in escalated customer service issues.
Prince Telecom - Lead Installation Technician
City, STATE, 2004 - 01/2006
Managed daily operations of a team of nine cable technicians. Worked directly with dispatch to handle routing and scheduling. In charge of conducting weekly team meetings on training and safety topics. Coached and mentored new hire employees and low performing technicians.
Chaisai Muay Thai Kickboxing - Owner, Trainer, and Manager
City, STATE, 01/1997 - Current
Lead a team of  instructors in running multiple class styles for all levels of students. Administer seminars for instructors, students, and fighters on teaching styles and safety topics. Handle all management responsibilities for Professional and Amateur athletes. Organized and provided project management for large and small events.

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Resume Overview

School Attended

Job Titles Held:

  • Tier 2 Technical Support
  • Com Tech 2 - Cable Installation Technician
  • Lead Installation Technician
  • Owner, Trainer, and Manager

Degrees

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