To obtain a challenging position with growth in a reputable company.
Received Employee of the month for seven out of 12 months when employed with Afni
Received acknowledgment of greatness and willings to help from CEO of Rent-A-Center Inc.
Assist customers with restoring iPhone and iPad devices; sold AppleCare; Assisted customers with upgrading to new iOS downloads; scheduled appointments for Apple Stores; interacted with Tier 1 advisers to answer questions on how to, assist a customer
Work from home for Intuit helping customers with installing and downloading Turbotax software; answer any and all questions relating to taxes deadline, filing status, and deductions.
Moved up to Tier 2 where I would chat with agents and assistance them with finding necessary information to assist customers with installing software and running software. Answer any questions reguarding deductions, dependents and tax credits. Approved refund requests and process refunds and account resets
Take 3-6 sales/customer service chats at once; sale Verizon phones and accessories; look up customer accounts for upgrade dates, contract end dates, plans, etc. Assist with orders online; customer service; customer complaints; collections; inbound/outbound calls. Achieved Employee of the month seven times, number 1 in department for eight months running. Troubleshoot website issues, as well as web browser issues. Assist customers installing software.
Excellent Communication Skills
Attention to Detail
Expert in Microsoft Word, Excel and Power Point
Technical Skills with resolving installing/uninstalling software and troubleshooting
Ability to follow instructions well and make decisions with little to no supervision
Delegated responsibilities to employees to meet company's expectations
Companies Worked For:
Job Titles Held: