Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Profile
Active Secret (DOD) Experienced IT professional skilled in hardware/software support, network administration, troubleshooting and preventative maintenance. Excellent interpersonal, communication and customer service skills; proactive self-starter and strong team player. Displays a high level of energy, integrity and ethics with the exceptional ability to deliver outstanding bottom line results with short deadlines. An analytical approach to problem solving and detail specificity. Highly organized with a focus in prioritizing workload and scheduling follow-ups. Excellent writing and organizational skills. Knowledge of Oracle 10g, 11g RDBMS. Excellent analytical, research, and problem solving skills. Experience in Network Operation Center Support. Install and configure a Windows environment, support applications, troubleshoot, and manage resources within the operating system or network.
Qualifications
  • Windows Server 2003
  • Windows XP
Education
, Expected in Computer Training Institute - Chantilly, VA Year 2003 Microsoft Network Technology Diploma MCP - Microsoft Certified Professional MCTS - Microsoft Certified Technology Specialist ISHGLO-ONE Training and Development Institute - Owings Mills, MD Year 2006 : - GPA :
Relevant Experience
Experience
Asrc Federal Holding Company - Tier 2 Applications System Support Engineer/Middleware Specialist
Huntsville, AL, 11/2010 - Present
  • Provided functional support for Transportation Security Administration's e-Gov applications.
  • Interacted with the DBA (Tier3) to resolve any critical issues and outages.
  • Responsible for product documentation initiatives (e.g., review product documentation, maintain product documentation, etc.) including product FAQs that include contributing new content throughout product life cycle and builds.
  • Represented CSC in product testing, QA, release and build cycles.
  • Assisted QA team in testing the product where CSC manager deems necessary.
  • Managed customer tickets in Remedy.
  • Respond and resolve all calls that pertain to applications supported by TSA and to provide excellent customer service for applications via phone support.
  • Test highest profiled applications: No Fly List (NFL), Performance and Results Information System (PaRIS) and Security Technology Integrated Program (STIP) application.
  • Assisted Level 3 with test cases and testing resolution for TOP UM, PARIS and STIP issues.
  • Validate and test system; verify application-met compliance after DBA system installs.
  • Password reset and Account creating.
  • Monitoring application performance I am responsible for testing all TSA supported applications.
Artel Inc - Jr DBA/NOC Support
City, STATE, 04/2008 -
  • Planned, prepared and scheduled ORACLE software installation.
  • Installed Oracle 10g and 11g on Sun Solaris 10, Linux and Windows, applied patches; upgrade Oracle server and application tools, maintained the software at the latest stable release level and tested and verified the installed components.
  • Apply Oracle Critical Patch Update (CPU) patches on our databases every quarter.
  • Setup RMAN to backup production databases.
  • Use RMAN to perform database recoveries and migration when necessary.
  • Performed database design tasks such as enforcing referential integrity standards; create database tables and table dependencies such as indexes, stored procedures, functions, packages, triggers, views, materialized views etc.
  • Create databases and documents procedure to migrate and refresh databases between the development and production environments.
  • Installed and Configured Oracle 10g software on LINUX.
  • Upgraded several databases from Oracle 10.2.0.1 to 10.2.0.4-11.1.0.6.
  • Performed various DBA Maintenance task such as rebuilding indexes, validating constraints, reorganizing tables using the move command.
  • Setup technical procedures and administrative policies for production, test and development databases physical design, administration, maintenance, tuning, backup and recovery.
  • Allocated system storage and plan future storage requirements for the database systems.
  • Use network monitoring and management tools to ensure the confidentiality, integrity, and availability of the network Design, build, and maintain secure global IP network connectivity solutions between and within data centers and partners.
  • Support, install, configure, and maintain network device software and resolve network problems with varying degrees of complexity.
  • Implement and support IPSec VPNs; setup and maintain network log management systems.
GEO-Concept Eng - Jr Oracle Database Engineer
City, STATE, 05/2006 - 04/2008
  • Responsible for controlling and maintaining the company's information system databases.
  • Performed backups on a regular basis for safekeeping and recovery purposes using Oracle Backup utilities including, the Import and Export utilities and the recovery manager (RMAN).
  • Provided first level support for help desk work tickets and manage all calls logged regarding the databases, performed periodic database maintenance, such as de-fragmentation by means of reorganizing the database.
  • Worked with application developers and users as a first line to solve problems and provide solutions to programming questions and offer possible solutions and consulting services.
  • Oracle Installation and upgrading Software and Database Creating Databases based as requested by sponsors.
  • Managing ARCHIVELOGS and REDOLOGS.
  • Created Oracle instances with appropriate initialization parameters.
  • Modify Tablespaces and object storage.
  • Exported data from old systems and import into new databases.
  • Setup backups and performance monitoring scripts using cron jobs.
  • Created Users, assigned Privileges and Roles Altered, Modified and Created Tables, Views and Sequences Documented migration process, database creation, monitors, and load scripts.
  • Administered BACKUP and RECOVERY Modified UNIX scripts for startup, export, shutdown, instance creation.
ECS Mid-Atlantic - Network Support Technician
City, STATE, 07/2003 - 05/2006
  • Design, build, and maintain secure global IP network connectivity solutions between and within data centers and partners.
  • Create secure WAN connections with outside entities using various technologies including VPNs and leased circuits; support routing protocols.
  • Implement and support IPSec VPNs; setup and maintain network log management systems.
  • Use network monitoring and management tools to ensure the confidentiality, integrity, and availability of the network.
  • Support, install, configure, and maintain network device software and resolve network problems with varying degrees of complexity.
  • Diagnosis of desktop, application, networking and infrastructure issues Experience of supporting a wide and varied client base.
  • Troubleshooting PC's, laptops and mobile devices.
  • Providing 1st/2nd line support to users.
  • Administering the IT department's policies and procedures.
  • Installation and support of telecommunication equipment.
  • Maintaining a log of all problems detected and system back ups.
  • Responsible for maintaining backups and for project work such as new builds.
  • Working closely with software suppliers to resolve operational issues.
  • Responsible for supporting: Windows XP/Vista/ Office 2003, Windows Server, Small Business Server 2003, Active Directory management Exchange 2003, Blackberry Server/Windows Mobile, Backup products, Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router and Firewall Configurations.
  • TECHNICAL SKILLSOperating Systems: Windows, Linux, UNIX and OS Protocols: TCP/IP, RIP, IGRP, EIGRP, OSPF, BGP, CGMP, IGMP, PIM, IP, and IPXWAN Protocols: PPP, ISDN, Frame Relay, X.25, ATM, and VoIP LAN Topologies: Ethernet, Fast Ethernet, Token RingDatabase and Applications: Oracle 10g, 11g, Enterprise Manager, SQL, SQL*Loader, Rman, Shell Scripting.
Affiliations
Skills
Active Directory, administrative, Anti-Virus, ATM, BACKUP, BGP, Computer Training, consulting, content, CPU, client, excellent customer service, DBA, Databases, Database, database design, database creation, DHCP, Diagnosis, documentation, DNS, EIGRP, Ethernet, Fast Ethernet, Firewall, Frame Relay, functional, phone support, help desk, IP, ISDN, LAN, laptops, LINUX, Managing, Microsoft Certified Professional, MCP, Microsoft Certified, Exchange, Office, Windows, Windows XP, migration, monitors, Enterprise, network Design, Network, networking, ORACLE, OSPF, PC's, policies, PPP, product testing, programming, Protocols, QA, RIP, router, routing, scripts, Shell Scripting, software installation, Sun Solaris, SQL, SQL*Loader, Tables, TCP/IP, telecommunication, Transportation, Troubleshooting, UNIX and OS, UNIX scripts, upgrading, upgrade, utilities, Vista, VoIP, WAN, Windows Server, X.25

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School Attended

Job Titles Held:

  • Tier 2 Applications System Support Engineer/Middleware Specialist
  • Jr DBA/NOC Support
  • Jr Oracle Database Engineer
  • Network Support Technician

Degrees

  • Computer Training Institute - Chantilly, VA Year 2003 Microsoft Network Technology Diploma MCP - Microsoft Certified Professional MCTS - Microsoft Certified Technology Specialist ISHGLO-ONE Training and Development Institute - Owings Mills, MD Year 2006

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